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OAN Services review: fraudulent charges 5

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2:07 pm EST
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Recieved my ATT phone bill on 1/08/2010 charges for Oan Services which I did not request were on the phone bill-14.95 phone number for the company is [protected]. I called spoke with Vanessa someone had used an old e-mail address an established a voice mail box with Access Savings, LLC. The service I had used with that e-mail was NETZERO I am no longer with that service and that is no longer my e-mail. I changed my provider and e-mail in August of 2009. I did receive a cancellation of this service and also a confirmation number. It is very upsetting to me that a company can actually do this to consumer. We must be aware and this stealing should be stopped.

Thank you

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5 comments
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kathy nieto
, US
Jul 23, 2009 1:17 pm EDT

we are receiving charges from oan services on our landline bill. I have looked up oan, and everything says it is a fraud. How do we get this charge off our bill?

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FL_Tim
Tarpon Springs, US
Sep 03, 2009 6:23 pm EDT

Noticed fraudulent charges on my Verizon bill for services we never requested. Verizon told me to call OAN Services to have the services cancelled and the charges credited back. The rep at OAN Services was VERY rude and contentious and claimed that they were legitimate charges for services my wife had signed up for which is a lie. I called Verizon back and they credited us back for all charges from OAN Services and put a third party billing block on our account.

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MemSvcRep
Salt Lake City, US
May 26, 2010 2:15 pm EDT

Hello,

I am from Access Development, we help with the website for the Club Save discount program. In order to cancel your membership you need to contact Club Save directly. You can reach them at [protected] or www.firstclubsave.com. They will be able to assist you with cancelation.

Respectfully,
Access Member Services

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cmbarbour
, US
Oct 11, 2009 9:09 am EDT

Wow, so you were on the internet and filled out the form which includes reading the terms and checking the box that you have read them, entered your mothers maiden name along with your address, billing phone number and your email address and hit the submit button. Then if you entered the correct email address (some people make up fake ones when they are filling out forms for free stuff, I understand I've done it) you overlooked a confirmation email that was sent to you explaining what you just signed up for and how to use it and how much the charge would be monthly. Some one should put a net Nanny on your user account. What do you think that companies just sit around all day dreaming up phone numbers, that just so happen to match the address and the owners name? Not to mention the fact that in most cases the account holders mother's maiden name was given. Stop sketching on the computer, entering contests, and signing up for all those free offers. Be responsible with your personal information. Check into what your children are signing you up for and limit their access to the internet. Don't get pissed off at the company that is simply billing you for what you said that you wanted. Grow up and face it when you make a mistake and stop expecting everyone else to pay for them. You should have been billed and you should be made to pay that bill. If you don't want that service then cancel it. But accept responsibility for signing up for it or allowing your child to be on the internet without you knowing what they are doing. I had let my son use the computer one night while I went to bed early. He found a site that offered him some free stuff and he only needed a CC for shipping and handling charges. Thinking it would be okay to only use 1.97 on my card he entered all the information as though I were signing up for this and entered my CC info. When my statement came that next month I had charges I did not recognize and I called to find out what they were. When I found out what date and time these transactions took place I knew that it was my son. Did I try to tell the rep on the phone that I was not responsible for these charges? NO! My son is a minor therefor I was responsible for the charges and the membership fees that he signed me up for. At least the last time I checked, parents are still accountable for their minor children. I cancelled the account and changed my CC information and my son was totally grounded from the computer until I added parental controls. I also don't leave my purse with my CC in it where it can be accessed by anyone in my house. Stop your whining and belly aching about charges that you think you didn't sign up for, think logically and realize there isn't anyone out there to get you. Big business has not singled you out to bill some fake 15.45 charge to. No one individual is that important, pay your bills and more on.

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kathy nieto
, US
Jul 23, 2009 1:19 pm EDT

thank you for posting my complaint. now if it only works.