OAN Servicesmanipulate phone calls to get you into charges

T
This review was posted by
a verified customer
Verified customer

OAN Services should not be trusted they manipulate phone calls to get you into charges on your phone bill that can ad up quickly $29.95.

Responses

  • St
    Stephanie Apr 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I can't believe that any no one else has been ripped off by OAN since last entry of 9/2006! This is my second attempt to get OAN to take their $8.43 charge off of our phone bill, 2 months in a row! They claim they have my phone # with some other name. I told 'OAN', "fool me once same on you, fool me twice shame on me". If not taken care of by next month, the Better Business Bureau will be hearing from me!

    0 Votes
  • Ud
    UDAY PATEL May 21, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I received my ATT phone bill and immediately knew something was amiss. My phone bill is usually . I opened my current bill and it was $35.96.

    The charge for the call was $35.96 billed by OAN Services, Inc. with a number listed for them as 1-800-441-9678.

    I stated to the staff person, that if this became a regular occurrence, that I would cancel my hard line phone and just use my cell phone.

    It appears OAN believes it can tack on a $35.96 charge to a bill here, and another charge to a bill somewhere else and people won't notice the charge and just pay them. Unfortunately for them, there are those of us who do not have 2 or 3 pages of long distance calls and collect calls each month, we have none, so we catch them at their scam.

    0 Votes
  • Su
    Suzanne Ryan May 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I just noticed for the first time a tacked on charge from OAN on my verizon bill.

    I am angry at Verizon for allowing these scam artists to get away with this. There are complaints of fraud and unscrupulous charges all over the internet by this shady outfit.

    My bill shows a charge of $7.50 for 1 minute to a number I do not recognize. It doesn't even look like a telephone number.

    Verizon and other phone companies should be pressured to protect their customers or face a class action suit.

    0 Votes
  • Su
    Susan Warner Jun 02, 2007
    This comment was posted by
    a verified customer
    Verified customer

    OAN continues to bill me for Long Distance service that I canceled 4 months ago. When I try to call and talk to them about it, they admit the service was canceled, but can't explain why I am still being billed. The last supervisor was rude and totally unprofessional. She said she had the power to delete the charges in one day or she could wait more than a week before she deleted them if she wanted to. This company really is a scam. They are illegally collecting money for not providing service. Then they threaten you when you catch them at their game. Someone needs to slap a class action lawsuit on them.

    0 Votes
  • Al
    Alice A Campbell Aug 12, 2007
    This comment was posted by
    a verified customer
    Verified customer

    The same thing happened to me on my AT&T phone bill and my BellSouth bills before they merged with AT & T. Starting in April 2007, a company going by the name of ILD Teleservices, Inc dba Selected Services, Inc. started charging me for Voice Mail Services (Unauthorized)in the amount of $13.94 per month. I was out of town for a while and didn't get around to looking at my phone bills until today. Not only ILD charges showed up. In July OAN Services, Inc. dba YourBillingSolution started charging a VM Setup Fee of $9.07. I Googled both company names and came up with a great many annoyed telephone customers. There are fraud charges being fought in the courts as well. I had been filling out survey for free samples. I am pretty sure that is how they found my information. I am trying to fill out complaint forms with Consumer Reports and [redacted]s but can not find their mailing addresses. I am sure there are a whole bunch of people out there unaware of being scammed. I don't know if I will be able to get my money back, but I am no longer going to have the paperless bill and payment plans.

    0 Votes
  • Do
    Dominick Corbo Sep 08, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I just received my Verizon phone bill. On the bill is a $ 7.64 charge, for a 1 minute operator assisted phone call, allegedly made from my phone. This charge was submitted by OAN Services, Inc. on Aug 10, 2007 at 3:07 pm. I know that this call was not made from my phone and I know that no one was home at the time of the alleged phone call. I also seem to recall that the same happened several years ago. Upon searching the Web I see that other people have complained about the same thing happening to them. My question is this, What government officials are on the take. Why hasn't this company been severely fined or close down for consumer fraud.

    0 Votes
  • Do
    donn phillip hynes Oct 15, 2007
    This comment was posted by
    a verified customer
    Verified customer

    oan services inc. on our phone bill.! unautherized billing !

    0 Votes
  • De
    Debra Kuhn Nov 02, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I received charges on my AT&T home phone bill for $9.23 (8.43 + communication taxes) on a day that I was 1000 miles away from my home. When I called their 800 number on my bill the person on the other side of the world said it could take up to two billing cycles for the charge to be removed. That means they get to use this money for two months with no interest. That is just my $10 plus how many others? 1,000... 10,000 ... 100,000... 1,000,000 x $10.00 easy money for OAN. How many people would even notice this charge. It was easy for me to spot my phone bill is normally $24.00 per month. Some people may have larger phone bills and the charge may go unnoticed or they don't think it is worth disputing. Now I have to pay the additional charges to avoid additional charges for not paying the scammed charges while they have my money (and others) in their pocket for two months interest free. This needs to be stopped. I vaguely remember this happening before with my phone bill but not sure if it was the same company.

    0 Votes
  • Wa
    wayne peterson Nov 16, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have been getting charged for something I never ordered if you keep it Im going to contact the attorney generals office.

    0 Votes
  • Sh
    Shirley Morgan Dec 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I also got a charge on my phone from OAN for a 1 min call I did not make. $7.57.. I called Oan and they said they would take it off or I believe that is what the guy said since I did not understand him too well and he would not or could not tell me what OAN was. And then I called Verizon and told them and they said they would take it off. And they also said that they could not tell me who OAN was but did accept their bill to me. She said that they come across that we have signed up for some service that gets charged to our account and the funny thing is it is a operater dailed charged ,not directly from my phone... so watch it out there.. I have checked my phone bills to see if this is the first and it was. So watch for those OAN charges that no one really makes

    0 Votes
  • Mi
    Michelle Collings Dec 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I received a charge from OAN Services Inc. for a collect call on behalf of PCS Roaming. After three attempts to OAN Services, Inc. they still are trying to charge me for this call. The first I get some rep that was very difficult to understand, but could have sworn she said they were refunding it. After call number two I find out they are not. After a nice chewing out of the rep on this call, they gave me the phone number of PCS, which I contacted myself. They have no record of my phone number nor do they use OAN for billing at all. It also is a prepaid calling company for inmates. They do their own. They also tell me it is a prepaid calling card company for inmates. I don't even know any inmates, and again it is prepaid, not billed to your home phone. I contacted OAN a third time via email giving them this information, and also a 30 day time frame to refund the fee, or I will be taking legal action. The charge is only for $5.39 plus tax, but the point is it isn't my call. I can see them doing this to many other consumers with ease. What a scam. We shall see what happens after this last email, and hey, looks like we have enough people out there to file a class action suit if needed.

    0 Votes
  • Id
    Ida Reader Jan 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    For the past 3 mos my phone bill had had a billing from oan for greentree datamofoe and ive never heard oif this place and want my money back ive tried to contact them and this was about 2 wks ago and never got a reply. im on limited income and dont get much my money is needed for bills and drs. not for junk like this sounds like to me please help.

    0 Votes
  • Ma
    mary Feb 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Who are these people. never heard of them and received a charge on my latest phone bill from at&t. this is why i left at& t

    0 Votes
  • Jo
    Jodi Frenna Feb 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been getting charged for this "service" that I don't even know about through my business At&t bill since May of last year! They recorded my voice on some bogus line, saying I agreed to it. Never do anything over the phone that they can change the questions to later!

    0 Votes
  • An
    Andy Mar 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Boycott att and verizon because they allow unauthorized charges on your phone bill. they are helping the scammers!!!

    0 Votes
  • Br
    brenda morris Mar 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Oan services is such a rip off they don't ask you if you want their service they just attach them selves to something that you go to. they are thievesthieves!!! never do business with them. they think you are made of money, why not if they can steel your's why not! right, I say they are.

    0 Votes
  • He
    herb fellows Apr 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I also have just gotten a rip off bill to a non-existent number, through Verizon. How much of this nonsense has to occur before Verizon, ATT etc. refuse to do their billing for them? Do they have any actual legitimate business? Or are they strictly there to rip people off for amounts that are relatively small $7.36, in my case), hoping they will ignore it and pay it?

    I'm forwarding this and this webpage to NYS Attorneys General office, let's see if that does any good.

    0 Votes
  • Valerie Apr 13, 2008

    We had a charge of $12.95 in our bill from a Oan Services inc and we dont know why can you please figure this out and take it off. Make sure this does not happen again my parents got really upset because the internet bill and phone bill was really high it was because there was some kind of fee from a website no one entered it came from Oan services inc please figure out why and dont let it happen again. I thank you for the time to read this but hopefully you guys figure out why and how this happened thanks!

    0 Votes
  • Ma
    marybeth Apr 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    OAN is a rip off. Please make certain you report them to your state attorney general's office and FCC. This is a case of phone cramming and it is illegal.

    0 Votes
  • Da
    Dan Apr 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too have been Crammed by OAN Services please file a report to the FTC, http://www.ftc.gov/opa/2008/03/cram.shtm they need your info to stop this kind of predatory billing.

    0 Votes
  • An
    Anna May 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been scammed by this company and am so shocked the way Verizon agrees to put their charges on my bill. When I told this to Verizon they told me basically to deal with it myself. When I called OAN, they guy on the phone had the nerve to try and explain to me how the charges are really legit. One thing you can be certain, that if they really thought that the charges were legit, they would not be so quick to agree to refund the money-and hear this, the guy says it will take TWO BILLING CYCLES. This company is stealing from others-they need to be stopped!!!

    0 Votes
  • De
    Dennis Magoon Jun 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was charged for O N A Services on my phone bill. I live on a fixed income from Social Security and can't afford surprises like this from someone that I never even heard of. I was also billed from I L D Teleservices and E S B I (Enhanced Services Billing Inc.). Both of whom I've never heard of until now.

    0 Votes
  • Jo
    John Hosea Jun 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We just received our Verizon statement and found an additional charge of $16.00 for OAN service.

    WE NEVER AGREED to this service if that is what it is.. we intend to dispute this charge as illegal.

    Verizon will loose a customer if this charge is not removed and immediately.

    0 Votes
  • Re
    Regina Newman Jul 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Being charges for services when it was not requested /ordered.

    0 Votes
  • Valerie Jul 16, 2008

    I was looking over my phone bill this morning and much to my surprise there was a charge from some company called OAN Services for $13.27. I called the phone company they said they couldn't help me and that I would have to talk to OAN directly. After talking to OAN I found out that they charged me for a service that I was said to have signed up for (I didn't sign up for anything web hosting service).

    Be aware that OAN Services is out there and is willing to bill anyone and everyone they can. My suggestion is to review your bills every month, if you see OAN be aware of their unethical business practices.

    0 Votes
  • Ne
    nerm Jul 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i just talked to one of the OAN representatives and tried telling him to take the bill off and he told me the customer service was having techincal difficulties they cant do it. so after me yelling to take the bill he said their operations hours were monday thru friday and they cant do it, then i asked for the supervisor and he put me on hold for few minutes, came back and said supervisor was on a meeting(saturday)... he kept changing his story...ill call back on monday

    0 Votes
  • Ju
    June Aug 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Received unauthorized bill for "USF Recovery fee" which appeared on my AT&T phone bill. When questioned, AT&T advised they have to put these charges on bill and can not ask nature of the bill due to the privacy act. OAN services advised the charge was put on my bill in error and they would credit my account in 1-2 billing cycles. This is unacceptable as I do not get 1-2 billing cycles to Pay my bill. I've disputed the charge with AT&T who have put a "dispute" on my bill however this should not have to be managed in this way.

    0 Votes
  • Jo
    john shanur Aug 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i just recieved my at&t bill and had a additional bill for OAN, who is OAN? the bill is for $28.13. i got the run around from the no. for OAN it looks like we are going to have to change telephone co. This is not the first ripeoff we have had with at&t. john shanur

    0 Votes
  • Th
    theresa barna Sep 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I'm ready to sign the class action!

    0 Votes
  • Valerie Sep 15, 2008

    I opened my AT&T phone bill and seen it was higher. This company claims that I "signed up" for a 1-800 number. Which never happened obviously. Then I called and talked to someone that could barely speak english that said I signed up on-line. I asked her to repeat my soc. sec. number and was told they don't require that number. So anyone could have done this. Beware. You don't need personal info to order this and be billed. Just watch your phone bills. Oh, and yes I was told that I can cancel this fee but I would have to pay for this months bill! which I am not.

    0 Votes
  • Ca
    Cassie Sep 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The same thing happened to me. I didn't notice the change for 8 months because I combined my AT&T local, internet, long distance and cell service into one bill. I am so angry and have only been given the run around by OAN. AT&T says they cannot do anything! I don't know what to do. I can't believe this and have no idea how they got my information. This is ridiculous.

    0 Votes
  • Sa
    Sarah Oct 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    From a fellow victim...there are several of these outfits---Enhanced Billing Services, OAN, ILD, etc., ad nauseum. You can spend 24 hours calling these folks to get a cursory promise of a refund w/in 2-4 billing cycles, OR you can organize a class action suit in your state as I am planning to pursue. EBS was sued in a class action which settled in 2001 and among the many stipulations was that they would refrain from this type of unscrupulous billing. HA! They are making money hand over fist and totally illegally! This is internet fraud, theft by deception, violation of the fair trade practices act (you can pocket 3x what a jury awards you in court!!) DO NOT SIT STILL AND TAKE THIS CRAP!!! File a complaint with the FCC, UTC, BBB and Attorney General in your respective state immediately. After that, look into filing a class action suit in your state and ask for not only compensatory but punitive damages as well, plus costs of the action and attorney's fees. Only drawback to this is the atty seems to make all the money, but at least it gets these robbers out into the light again.

    0 Votes
  • Ch
    Chris Oct 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been charged for services not requested or wanted by OAN Services through my AT&T telephone bill. How can this be legal?

    0 Votes
  • Ga
    gayle noble Nov 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Tell your phone company you wish to cancle ALL second and third party billing on your phone bill. In this way they are not authorized to bill you for any services they do not directly supply. In my opinion AT&T KNOWS it's fraud and does this because they get paid to do the billing. They don't care.

    0 Votes
  • Je
    J. Eason Nov 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Current ATT phone bill contained a charge for a monthly fee that was never authorized by customer. Company was notified, agreed to refund the amount by a check. How can this Company just add a charge to your account without prior authorization and how can a Company like ATT allow such to happen?

    0 Votes
  • Le
    Len Nov 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was scammed too and promptly called Verizon. I demanded for them take the charges off my bill and take matter off with this "OAN RIP OFF services." Tell your phone company that you do business with them and as a faithful customer they need to protect you from these scam artists... DEMAND for the charges to be taken off... the phone company needs to fight with these peopele NOT YOU, period.

    Word of advice: Simply take a minute or two to always goes through your bill, and you might want to consider taking off automatic payments options... since phone companies are not protecting us as consumers, given them a "Blank Check" for them to charge or allow charges of all sort is not on our best interest.

    0 Votes
  • Ki
    Kiera Nov 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I found these charges from OAN on my ATT statement after 4 months of billing, wondering why my bill had gone up over the last few months. Partly my fault for not paying attention to my bill, but mostly this bogus company OAN. I called ATT and had them check my statements and put a hold on those charges. They had billed me each month $8.23 for some sort of enhanced voice-mail, something I never authorized or had even heard of. I don't take phone calls from telemarketers or solicitors. If I don't recoginze the phone number, I don't even answer the phone. There is no way I signed up for "enhance voicemail". I then had to call OAN to have the charges refunded and the "service" canceled. The person on the phone was very quick to reverse the charges and cancel, which leads me to believe that this is what they do - charge people unknowingly and then wait for them to figure it out. All the while, taking their money for some phony service. What a scam. Please check your phone bills. Unfortunately, ATT and other phone companies can allow 3rd party charges on their billing.

    0 Votes
  • Br
    Brad Garrett Nov 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    OAN charges are on my phone bill. Calls to attempt
    an explanation for the charges produced no results.
    There was no number to press to address the problem.
    I do not understand why a company such as AT&T
    would risk hurting their business with this type
    of activity. I have had trouble with AT&T several
    times for illegal activity. AT&T may be one of the
    companies closing because of their treatment of
    loyal customers. The cell phone is available to
    the same customers.

    0 Votes
  • Ck
    C Kurney Jan 02, 2009

    I help my 80 yer old mother with her bills and noticed this charge a few months back. I called and they said they would take it off. Dealing with the death of my father and trying to take care of my bills and hers, I'm not sure if they did. This month I noticed it again and called OAN to have it taken off. They were very nice about it (of course) and even gave me a confirmation number. However, they said they couldn't go back and refund past charges. They even gave me a name of a person who they said authorized the service and asked if it was a relative of ours. We didn't recognize the name at all, plus why would they let just anyone call and add to someones bill. That's crazy - and they are thieves.

    If anyone comes up with and address, please post it. I want to take this further.

    0 Votes
  • Ma
    Maureen Lawrence Feb 24, 2009

    Today I received a phone call from a gentleman who stated he was with the Phone Company and was calling to renew the companies’ yearly FREE publication in the telephone book. He stated that this was just a courtesy call and that the company’s listing in the phonebook needs to be renewed yearly for our number to be listed.
    I confirmed with him that this was n fact a FREE service, he confirmed.
    He proceeded to explain that he had would have to put me on hold for a brief moment and he would be back on the phone momentarily with another individual from his company that would confirm my FREE listing.
    I waited until the gentlemen came back on the line and he explained that all I needed to do was answer a few questions with this automated service. The gentlemen said that he would continue to be on the phone as the automated voice would prompt me to say the name of the company, my name and the companies’ telephone number after the “BEEPS”.
    I heard another voice which was a recording, (like he said would) that asked me to state the name of the company “BEEP” : I stated the company name…..
    Then the gentlemen who originally called, began to talk in-between the “BEEPS” he would talked over the recorded voice, so all that I could hear or understand was him telling me what to say after the “BEEPS” I could not hear the recorded voice, the gentlemen said to state your telephone # after the “BEEP” I stated my number…..
    The gentlemen’s voice proceeded to get louder and louder over the automated voice he then said to say “YES” after the “BEEP” ….
    It was very hard to hear the recorded automated voice because the gentlemen voice was too loud and he kept repeating himself over and over to just say “YES” after the “BEEP”.
    I finally interrupted him and said that he needed to stop talking during the automated voice, because I did not want to answer YES to something I didn’t understand. He said it was just an advertisement and to just say YES and we will be done with the phone call.
    I would not comply and finally he hung up on me, however, I did have a chance to hear the automated voice, which said “ to answer YES if I understood that in 14 days from today I will be billed a 39.95 fee on my phone bill for this monthly service!!!

    0 Votes

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