Menu
CB Unauthorized Charges Imagine Credit Card

The good, the bad, and the ugly - discover what customers are saying about Imagine Credit Card

Welcome to our customer reviews and complaints page for Imagine Credit Card. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Imagine Credit Card.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Imagine Credit Card's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Imagine Credit Card, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Imagine Credit Card. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
C
4:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was approved for a card in August. I tried to contact them and tell them that was not my mailing address that I had applied with. It was my street address. They told me they said there was nothing they could do. I would have to fill out documentation improve that my mailing address was my mailing address so I did so I waited the 14 days and never received...

Read full review of Imagine Credit Card
ComplaintsBoard
D
8:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Imagine Credit Card Bad Customer Service

I sent them this letter with no response!

I have been fighting with your company for months about automatic payments. I lost my debit card about 6 months ago and called your company the next day and told them. I got a new card 5 days later. I called you guys and gave you the new account information and was told it was entered and taken care of. I kept getting called about missed payments. I gave information again because you guys were billing old account. I would make arrangements to make payment and told problem taken care of. I did not get billed on my new account at all. Late fees and over limit fees kept piling up and I could not get any help from your office. I got a loan to catch up this account so I dont lose my card. I called to make sure payment was received and I was told it was but the account has been closed. I gave you guys the account information at least 6 times and feel I am being punished for bad customer service. I was always told everything is fine and payments would come out automatically. I was told when I got this account that is was worry free because with automatic payments you would never be late. I guess your company told me wrong.

Darrell

Read full review of Imagine Credit Card
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
10:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Imagine Credit Card Unauthorized billing

I've been dealing with this company for well over a year and about 4 months into it I keep having problems with this charging me ridiculous late fees due to a bogus claim by them that I gave them the wrong checking account number.

The latest claim from them was once again they claim I gave them the wrong account # over the phone and they refuse to waive the late fee, I told them I wanted to speak to a supervisor and they finally did and the supervisor basically said I lied and gave them the wrong account # even though they have been withdrawing my monthly payment from the account # I have given them for months now, and all of a sudden they claim it's wrong? The customer service people for this company like a lot of these ### have been outsourced to India and I can barely understand a word they are saying.

I told them I will be transferring my balance to a better company and they closed my account and reported to the credit bureau that I was late when I have NEVER been late one time with this card.

Read full review of Imagine Credit Card and 9 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
9 comments
Add a comment
J
J
jennifer_tarbox
Bremerton, US
Dec 02, 2014 6:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My husband starting receiving phone calls from Imagine this week at work. We have never had an Imagine credit card. The company claims they will be serving papers to summon my husband to court. How can we prove that we never had this card?

E
E
Edyoo
Taunton, US
Jan 07, 2012 12:53 am EST

i too have a problem with image. however i do own them 300.00 it has been reported on my credit for at least 1 year but there is no contact number not on the credit report or on the website. i disputed it and i'm wayting to get an answer i'm willing to pay what i own but to who?

T
T
tjeanene
Vermilion, US
Jul 29, 2010 2:49 pm EDT

I have had a huge balance with Imagine for several yrs.I only pay whn i want to as my Bal. to begin with was 92.00 and it went up to almost 900.00 sio i quit paying... been making payments off and on...So today they called and told me that they were going to take 32.00 from my account and charge me 9 more dollars .. I told them not to do that and i would mail payment in... They are a rip off and my son is going thru the same thing...started with 92 and end up almost 900 if not more...someone needs to stop them.

S
S
smelsam
, US
May 04, 2010 8:53 am EDT

Imagine Credit Cards has charged my bank account with an automatic debit and I don't even have an account with them. $75.00! There are ways to dispute this charge with my bank, but I think it is very bad business to charge people fradulently like this. Mistake or not, I shouldn't have to go through the stress and time to repair the damages they have done to my bank account. This seems like a very shady company and it is true that their customer service has been outsourced to India (this is an assumption I made based on the accents of both the customer service rep and his supervisor, but come on...isn't it obvious?). I hope that people do their research before subscribing to this credit card because this company's practices ought to be illegal.

S
S
Seskg
Philippi, US
Oct 05, 2009 5:17 pm EDT

I've been an imagine cold holder since May of 2007 and I had the misfortune of using the card for the very first time in the winter of 08'. An emergency arose and I decided to unfortunately max out my credit limit ($1000), thinking that I'd just pay down the debt quickly by doubling the monthly payment. Since December 08 to the present, I've consistently paid $50 on the card each month.

I am currently trying to purchase a home and assumed I'd just pay of the debt in it's entirety, when I discovered that as of today my current balance is " $ 8 6 5 " ? I discovered that there was a monthly maintenance fee of $15; but that still doesn't justify the current balance, when I should only owe ($ 6 8 5 - taking the maintenance fee into consideration)

I Also discovered today, like so many others, that my account has been closed w/out notification? WTF -

I called the customer service department ( based in India ) and they don't even have access to my accounts payment / transaction history) and when I got transferred stateside, after being on hold for over two hours, I eventually gave up.

IS THERE ANY JUSTICE? CAN A CLASS ACTION LAW SUIT BE FILE AGAINST THIS COMPANY FOR THEIR UNSCRUPULOUS PRACTICES & THIEVERY?

SLT

E
E
els2630
Des Moines, US
Sep 21, 2009 4:28 pm EDT

I just called Imagine to ask why my card was declined. I had just paid the card in full 2weeket a s ago for $437.00. They just told me that there is no more Imagine and everybody's account is closed. I could kick myself for paying everything in full. If I had only sent the minuim I guess I would have been safe since they are not accepting anymore payments. Obviously they knew they were closing but never gave any notice and took my money easily. They have always had the worst site which was always a problem to send a payment. I could never read the back of the card. When I would use the site to pay most of the time it would never go through and they would never comtact me and say there was a problem. I would find out myself when I checked my bank account. I realized early on that this place was hookey, but having gone trhough a financial disaster this was the only way I could get a card even though it was secured and biold up my credit. I always paid on time and gave them $250 in the begining and now had a $700 line of credit. Obviously they are a screwed up company but I am sure they made a lot of money off of people who were trying to straightne out there credit. The worse part was when you called and tried to speak to someone. Nobody had a grasp of the English language. That was always horrible. I know everyone was from India. Some of my closest friends are from India. When your doing business in America I think you have to have people who can slearly speak the language, whether ist's English, Spanish, French, or Swaihelli.. This is disgusting.

J
J
Jaclyn Gallegos
Tucson, US
Sep 03, 2009 1:57 pm EDT

Thank you for the phone number's above. I have tried to call them but the first one provided [protected] is a residence. I have left a message for Mr. Ryan to call me back on the other number.

I can't get anywhere with Imagine. I have been a cardholder since 2007 and always been on time. When I recently changed my draft date for Aug 2009, they got me for a late charge and nsf funds? They cancelled my card? I'm sooo mad about this and every time I call they are scripted and don't transfer me to anyone in the u.s. I'm scared for my credit! I had bearly got it to got up a bit and by defaulting on this card is just going to bring me back to square one! I DON'T WANT TO DEFAUT! I have good intentions to pay, it's just that they raised my min. payment triple and is completely out of my budget. What can I do? Someone please help! Does anyone have any contacts that I can call directly and get this straighten out?

K
K
KAT
Sacramento, US
Jun 01, 2009 8:13 pm EDT

I've been with Imagine for over a year now and I called in April to stop all further debits from my checking account and the guy I talked to said that it was taken care of and that I had nothing to worry about. Then today I check my account and they took out another payment! I called them and tried to dipute it and let them know that I had already called in April and the guy "Frank' said they had no record of me calling and stopping the further payments, just that April was stopped. I got soo pissed. He pretty much told me I was screwed and that he couldn't do anything. I asked to speak to a supervisor and he told me that there wasn't anyone around that could do anything for me. I asked if he was kidding and he said no. I couldn't believe it! He told me that he had stopped any further transactions from my bank account. I told him I hope so because if he thinks I was mad now... So I'm done with this company and I advise ANYONE that is thinking about getting a credit card with this company DON'T DO IT. You'll get screwed!

S
S
sieges
Gahanna, US
Apr 27, 2009 4:02 pm EDT

I am Clare Casuto. I too was screwed over by my Imagine. However, I am an IT professional with a 170 IQ. I spent the entire weekend gathering this information. This is the only mission I have in life and that is to help all of you get some satisfaction. You might not get money, but you will have a chance. If enough of us go after them, maybe they will change their evil ways. I am a decorated military officer with a heart condition. They did their bit to me one day after I was home from cardiac surgery, so I am happy to do the work.
They told me too bad about your heart. Nice.

Call and work fast, because they might change things. If they do, email me and I will do the work again, but they will have to change their whole business to stop us. Just do me the favor of telling them Ms. Casuto sent me somewhere in the mail. Sometimes you are put in a position to help others and this is my chance. So, here you go:

Here are all the email addressses. Some of them will bounch back, but the majority 85% will get through:

aprimus@fbdel.com; rpollard@fbdel.com; pfrenkiel@fbdel.com; sshotz@fbdel.com; kadelberg@fbdel.com; hmadonna@frbkonline.com; hmadonna@fbdel.com; hwildstein@frbkonline.com; hwildstein@fbdel.com; wbatoff@fbdel.com; wbatoff@frbkonline.com; lhall@frbkonline.com; lhall@fbdel.com; nrodiin@frbkonline.com; nrodin@fbdel.com; bspevak@frbkonline.com; tflocco@frbkonline.com; dhanna@compucredit.com; gryan@compucredit.com; Media.Relations@CompuCredit.com; ajohnson@compucredit.com; rgilbert@CompuCredit.com; rhouse@CompuCredit.com; KSrinivasan@CompuCredit.com; awinfield@compucredit.com

The CEO is Alonzo Primus. His number is [protected]. Use 9 to get the company directory and enter ALON #. You will have the option for "Alonzo Primus, press 1. Wait for his email to come on. If you go to the end, you have the option to reach him by cell phone.

You can also dial the same number and hit ext 5975 for his admin.

You can dial [protected] for Mr. Ryan their lead customer service person.

If enough of us call and write, maybe they will change. At least they will know what they have done to us.

I will do the work on this. You just protect yourself. This is wrong, and maybe they finally messed with the wrong person.

Work fast, call each extension. Use email too. Tell your story. Don't quit. I found all of this information publically. It took a while, but it is all legal. So, you have a route now.

If they block your email, post it here. I will instruct on how to get around that. Again, it is legal.

You can also reach Paul Frenkiel at the number above. Just spell the name. Some names are enter the first name. Some are enter the last name. Just listen and follow the instructions.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.