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1 North Billerica, MA, United States Review updated:
Contact information:
Phone: 1-877-756-4075

Ordered items. Items were then cancelled but shipping amount was not decreased. There was no communication. Checked on order status. Item was dropped off of order. Amount being charge did not change. Again no communication could be made with Northstyle. Items are very cute but expensive. I am trying to get my money back through my debit card.

Jun 11, 2013
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  • Li
      20th of Dec, 2009
    0 Votes - customer service
    United States has a virtually non-existent customer service department. I called them repeatedly for help with an item I needed to return and was put on hold for 20 - 30 minutes each time. In frustration, I emailed them 4 times - this was 3 weeks ago. No response! If you like to buy clothing on-line, may I suggest Their customer service is excellent!

  • Rh
      20th of Dec, 2009
    0 Votes

    Dealing With Poor Customer Service

    All companies are only concerned with their bottom line. All companies have very poor customer service representatives. My advice:
    1. First try to settle the matter with the company’s CSR. It will not do any good but you have tried.
    2. Be polite but firm.
    3. Ask for the name, number and state the CSR you are talking to is from. If you are transferred to a foreign country ask to speak to a CSR in North America.
    4. Keep written copies of all your correspondence. Insist that all replies from the company be in writing. Good luck on that one, companies don’t like to leave a paper trail.
    5. If you don’t like writing, record the calls, advise the CSR that you are recording the call.
    6. If you have an attorney and three-party calling, arrange to have your attorney on the line before you call the company. My attorney advised me that you are not required to inform the CSR or company that another person is monitoring the call .Keep copies of all of the bills you receive. The eventual lawyers, FCC, BBB and state attorney general will want copies of all of your paper work.
    7. File a complaint with the FCC about your cell phone carrier, it won't do any good, but it's on record.
    8. If it is not a cell phone carrier, file the complaint with the FTC, or whichever of thousands of government agencies that handle your issue.
    9. Please realize that all government agencies are overworked and have been paid off by lobbyist.
    10. Join any class action lawsuit against the company.
    11. File a complaint with your local Better Business Bureau.
    12. Contact your state attorney general.
    13. During this prolonged economic rough patch all companies are out to make money anyway they can.
    14. Join any class action lawsuit against the cell phone carrier. The lawyers will take the bulk of the settlement after years of ligation. When the company finally settles they will pass the cost of the settlement onto their customers, write if off on their taxes or both if they can get away with it.
    15. Do this with any company or service you are having problems unresolved problems with that company or service.
    16. I realize this is a lot of work, but it’s the only way to get things to change. Don’t expect overnight results, they won’t happen.
    I give you this advice at no charge.
    RH – New Mexico

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