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Complaint Rating:  89 % with 956 votes
89% 956
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United States
I have one nokia 6020 mobile phone with imei no. 357937002880138... it trouble shot (automatically switch off) and give it for repair in shri shakthi communications, shakthi theater complex, coen road, hubli, karnataka, india on 21st may 2007. they repaired and give back on same date under the warranty period... and its again troubleshot, and I give for repair on after two days because of same problem, they repaired and give under warranty... after two weeks its again showing the same problem and I submitted mobile for repair on same service center... that time it was not under warranty... they provide service job sheet and estimated value amount wasrs.500... but afterwards they demandingrs. 2000. for repairing... and they are making delay also...

now I have great suspicious about their activities because they already know the hand set warranty going to be over, so they temporally repaired and give back handset...
Complaint comments Comments (2075) Complaint country United States Complaint category Mobile & Cell Phones


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N  12th of Sep, 2006 by    0 Votes

Nokia 3250 - Can I get my cell

I haven been calling up the Authorised Dealer of Nokia since 5 days, initially my call was only getting transferred from one person to another (NOKIA Connecting people - they do stand by that but not service) and then it never got connected, the computerised voice mail kept on telling me that the operators are busy. I have given my NOKIA cell 3250 black which was purchased from an Authorised Nokia Priority outlet(Ekta Communication)Phoenix High Street Lower Parel, Mumbai,with warranty, on 2nd June within a period of 2 months it started giving me problem. I gave the same to be repaired to the Authorised NOKIA Service Center Bright Point at Sky Zone, Phoenix High Street, Mumbai,Job sheet : - MUM0003355, they were suppose to delivery me the same within 10 days, more than 15 days have passed but no response, they are not even aware about the problem the phone has, later on, on inquiring about the same, said the status of the phone is not known to any one, and I don’t know whom to contact now, have no contact nos, I have mailed their executives, called them many times, to get my Phone, but all in vain. I need my cell back as soon as possible, its affecting my business.Either need my cell phone repaired or a replacement,, whatever but on urgent basis.
Is this wat NOKIA stands for.
N  19th of Oct, 2006 by    0 Votes

Nokia 3250 - Nokia Harassing Customers

I, Priyanka Madhusudan purchased a NOKIA 3250 on 7th May 2006 from an authorized dealer at Bangalore-India. However I experienced some trouble with it and hence I approached the authorized service center called "Bright point India Pvt Ltd". They were unable to fix the handset and so after repeated pleas they agreed to replace the cell phone for me. The date of submission of the phone to the service center was 17 August 2006. I was promised a replacement within two weeks but I did not receive the new handset.

I contacted the Nokia Help Line and they assured me that I will receive the handset on 25th September 2006 but I was disappointed. I have been given no updates about my phone what so ever. Each time I call they assure me that will give me a call back the next day. I have also registered a complaint at NOKIA's official website but got the same reply. (Please note that I have enclosed copies of the reply I got by Nokia when I filed a compliant at the website)

The complaint Id given to me by Nokia Help Line is: 2-1I0H4L and Mr. Krishna who is a CCO there is handling my case. I kindly request you to look in to the matter and verify the records for yourself.
N  18th of Dec, 2006 by    0 Votes

Nokia N70 - Phone not been repaired and it is still there for more than 20 days at nokia care noida

I bought a NOKIA n70 in august and its radio gone down after only 2 months of its purchase. Then i submitted the handset on 2nd dec'06 in nokia care noida and they promised me to return the handset on 5th dec. When i got back to them on 9th dec....they delivered me the phone but the problem was not fixed. I asked them and they submit it now and we will give you back the phone tomorrow. When i got there on 10th they told me that its been sent to headquarters and it will be returned on 16th Dec. and then on 16th the said ur phone is pending for part replacement u will get it on 19th. Now they are saying u will get it after 25th Dec '06. There is no one who listen to our complaints. We are just made to look stupid. My phone is with them from last 20 days and i cant do anything. I m suffering a lot without phone as i am a working professional.
N  20th of Dec, 2006 by    0 Votes

Nokia 6270 - Nokia cheating customers

Sub: Replacement of Swap Handset Model No.6270.

I Purchased a Nokia 6270 mobile, from the NOKIA PRIORITY SHOW ROOM, On 21/02/2006 a problem raised with my phone & I immediately bring HCL Nokia Care, opp: SARASWATHI THEATRE VISAKHAPATNAM. and they gave me a job sheet vide no.4201011857 Dated.23.10.06 at the time of depost my mobile HCL people told me it will take 3 Days for carry repairs, after three days I visited so many times to Nokia care center regularly but no use. After 20 Days HCL executive Archana told me my hand set was swapped and with in four days I will get a new hand set, after that so many times visited your office / care canter. Finally Mr. Chadra Sekhar committed to give hand set on 20.12.06 at 1230 Pm, on 20Th I visited HCL Nokia care center they try to give hand set (heavily used) with key pad & on /off switch damaged. I refused to take that hand set and demanded for brand new handset other wise my old hand set with fully working condition.
N  24th of Feb, 2007 by    0 Votes

Nokia 6270 - Nokia cheating customers

We had purchased one Nokia Hand Set 6270 on date 12.12.2006 for a value of INR 16615/- Vide Book No 42 Serial No 080 from Rayrhythms (Authorized Sales & Service of NOKIA sales) Alkapuri Arcade, Vadodara, Gujarat, INDIA.

There have been two complaints since the purchase of mobile, in the last two months. During both the complaints, the responce has been very pathetic and still we have not received any feedback from the company nor is our handset returned to us since last 20 days. we had registered our complaint with the NOKIA care department vide job sheet no. 167434038/070208/45 dated 08/02/2007.
The handset no is 353259010327489.
This is still pending for correction of disorder. The service is so pathetic that they have still not intimated us the reason of malfunction.

Hope that this channel of approach may help us in resolving the issue/ replacement of handset with alternative solution.

Such type of instances will definitely affect the brand recognition of NOKIA in INDIA.

With best regards

B. R. Patil
A  24th of Feb, 2007 by    0 Votes
The same has occurred with me.
A  24th of Feb, 2007 by    0 Votes
I feel the same is the case with me. The same should be viewed seriously.
A  24th of Feb, 2007 by    0 Votes
It is happening most of the time, strict amendment is required to continue nokia in India.
N  5th of May, 2007 by    0 Votes

Nokia Care HCL Infinet - Delay in phone
United States

I have given my nokia n70-m for repair in hcl infinet in bangalore in infantry road and those people told me that we cannot repair it.and so we will replace you with a new phone and for that those guys took me around 2 months and i finally got it on 3rd may and they gave me a lod phone they didnt keep up their promise and even the replaced phone was not working properly so i again went to hcl infinet and they didnt give any response and after all to give me job-sheet they took 2 - 3 hours and again we need 15 workings days to repair ur phone so i have waited already for 2 months an i cannot wait any longer so i am going to the consumer court...
N  16th of May, 2007 by    0 Votes

Nokia 6270 - Frequent malfunction and replacement of memory card

This is regarding my nokia handset model no 6270. The set is in warranty period. This set is giving me perennial headache coz in last one year i have given this cell at patel nagar service center 7 times. The attitude of personnels out there is appalling to say the least esp one mr danny who threatened to physically harm me.

Besides, my memory card which i got with the cell phone has got corrupted and they told me its not under warranty. I confirmed from other sources and know that it is. Warranty no.
N  23rd of May, 2007 by    0 Votes

Nokia 3250 - Multiple handset problems

My self Ravi bhushan I am one of the costumer of NOKIA Company. I am sending this letter regarding to my mobile phone (Nokia 3250). This is my complain latter for my mobile phone its model number 3250. There are so many problems in my hand set & I am suffering of last 3 month. I am also given my phone to Nokia care but it’s not working properly.

The problem is:

1 It screen comes white.
2. Key pad is not working.
3. Data cable not properly attached with computer.
4. Hand free problem.
5. Some time speaker not working.
6. When ever I request to my balance inquiry & press *130# it comes restart.

I also send a copy of this letter to NOKIA REGIONAL office (DELHI)
N  5th of Jun, 2007 by    0 Votes

Nokia N73 - Mobile not working last six month

This is to inform that we have purchase a mobile N-73 (imei no- 351851012946985) from nokia authorized dealer at 30/10/06 and till handset not function well and already 5-6 time submit to nokia care (HCL Sec-02 Nodia) for repairing but yet the status is same. When we submit to nokia care minimum it will take 1 and 1/2 month for repairing then status is same as earlier.

Really some time i think i have done a big mistake for purchase nokia mobile.

Let see when we receive again repaired mobile.

Sunil Jha
N  5th of Jun, 2007 by    0 Votes
Nokia 3250 have a big problem with its attachment pins. the pin does not last for long. The ear phones and data cables becomes useless if the pins dont work. Need to take a good care of the pins while manufacturing.
N  18th of Jun, 2007 by    0 Votes

Nokia 6270 - Bad products & services

The concern is that, I bought my 6270 phone in the month of sep-2006. And i have already given if 3 times at nokia care center and every time they says that it will get rectify but they have not got it rectified yet. If one problem get rectify so there is another problem which comes up. And when i spoke at nokia call center so they suggested me to visit nokia care again. Could you please let me know that how many times I will have to visit nokia care to get my phone rectified. And asked them to change the handset then they simply refused.

Is these kind of services you will provide to your customers. Then what is the point going for nokia products.

What I have observed that they people are waiting for warranty to get over, then they will be having this excuse that they cant change the set now because warranty is not there.

If you people are not going to do anything on this; I know other legal ways also to get the things done.
N  26th of Jun, 2007 by    0 Votes

Nokia 3230 - Multiple handset problems

Bought a nokia 3230 mobile on dated 02.03.2007. From jayguru telecom address 111, raja s.c mullick road, garia, kolkata-700047 india. My mobile had some low speaker problem, which could not be sorted out by one of authorized nokia care centre, address: hcl infosystems ltd, shakespeare sarani, kolkata-700017. It was replaced by a new handset but it had lots of problem as switching off regularly, phone cannot start etc, on regular basis. Stay away from nokia!
N  26th of Jun, 2007 by    0 Votes

Nokia 6270 - Poor quality of service

Re: Nokia

1. That the first complaint was logged in to your service center MODCAD Communications situated at Nehru ground Faridabad. On date 18/04/07 but we received it as it and no repair was done at all.

2. Again we contacted to MODCAD communication center on date 02/05/07 but the refused to loge the complaint and told us, that if you want to get your mobile repaired, you have to leave it at least for one month.

3. the second complaint was logged in to your service center Bright point India Pvt. Ltd. Situated at #76, Okhla Industrial Estate, Phase – III, New Delhi, on dated 20/05/07 and received back after some repairer but the system was not found in proper working condition.

4. The third complaint again was logged in at #76, Okhla Industrial Estate, Phase – III, New Delhi, on dated 08/06/07 and received in the same condition, there was no improvement.

5. The fourth complained was logged in on 21/06/07 and again we received the instrument in same condition. There was none of improvement in the performance at all.

6. We are facing the abnormal quality of sound, abnormal quality of the picture, hanging problem and improper functioning of the touch pad till now.

7. Four times we have logged in the complaint to your service center and after all these efforts we did not get our instrument in proper working condition.

I have the entire documentary proof related this matter.

If the senior authorities set up a high level inquiry, I am very much hopeful that an alarming findings may come forward, which may help the senior authorities to take the appropriate action.

Further, I request you to interface the mater & personally look in to it because I want to maintain cordial and long term relation with your product. I am sure that I shell neither be forced to move to print/or electronic media not to look to the court or justice.

Looking forward to have a helpful response.

Thanking you,
Yours faithfully,
A.K. Sharma
Mobile: 9810039361
N  29th of Jun, 2007 by    0 Votes

Nokia 6681 - Faulty phone

I have been using nokia since 3800 was launched. After that several other models and all were great. Had trust on NOKIA. But...

I purchased Nokia 6681 on 3rd march with EMI no. 351886014255407. From the very next day it started giving problems. I went to nokia care number of times.
Date Job sheet no. Got back after Solved
17-mar-07 014434038/070317/69 15 days No
30-Mar-07 014434038/070330/49 15 days No
17-Apr-07 112434038/070417/40 30days Swap

Swap set received was also faulty. It did not accept charging. Again gave it to nokia care and was returned after 20 days and still not working perfectly alright. It does not show whether the phone is charging or not...

In all these 3 months till date the phone must have remained with me just of 5-6 odd days.

ALL THIS AFTER PURCHASING A NEW HANDSET. Last but not the least -What I was told by nokia care people was to sell off the handset.

N  3rd of Jul, 2007 by    0 Votes

Nokia 3250 - Irresponsible customer care behavior

I'm sameer i have purchased a nokia 3250 mobile from nokia priority after three months of purchase there was a problem in my phones joystick and so i gave them back for the service they told me that it will take some time but everything would be ok.

I got my phone after seven days but the condition i got it back was very bad the phone was been literally used by some one and the ESN number in the phone was also changed!!! The phone is in a very bad shape every part of the phone is shaking as if taken out of a trash box.

That nokia priority person don't even bother my complains!
N  4th of Jul, 2007 by    0 Votes

Nokia - Non-receipt of headphone

I had purchased Nokia N-72 handset from NATIONAL ENTERPRISES, JALGAON (Maharashtra) which is the priority dealer of Nokia Mobile phones. Some accessories, including a HEAD PHONE also came with the phone. After 1 and half month, I realized that the HEADPHONE was not working properly. I went to the above shoppe and inquired about the warranty / guarantee. The shop informed me that there is a warranty of 3 months for HEADPHONE from the date of purchase. I was suggested to go to YASH MOBILE SERVICES, JALGAON, the authorized service center of NOKIA.

Accordingly, I went there on 1st June 2007 and submitted the HEADPHONE. A job sheet having no. 2240 was alloted to me and I was told this headphone will go to HCL INFINITE LTD, PUNE and I will get a new headphone within 15 days. But, till date, I have not got the same. I have been contacting YASH MOBILE and HCL PUNE in regular intervals, but the only answer I get is "THERE IS NO STOCK".
N  9th of Jul, 2007 by    0 Votes

Nokia N70 - Services & laws are unsatisfactory

IM Uuser of Nokia N-70ME (IMEI No. 351863014479790) & buy this mobile on 20 Feb 2007 from Shop Amar times & Mobile Shop TIN No.24220201723, Surat (GJ) My problem with this mobile is that vibrator not working properly, draining of battery frequently & very-very slow speed.(Such a unsatisfactory performance of this handset.

I took this problem to Nokia Care on 04.06.2007 & JOB ID NO. 070651812 they kept my mobile for 6 days but my problem was not solved only software had been upgraded, although they were used my mobile as I found some unknown photograph & contact numbers which were stored in my handset. I M really unhappy about this culture of Nokia care.

Second time again I took my handset to Nokia Care on 12.06.2007; & JOB ID NO. 070651812 again they kept my mobile for 5 days , they had replaced my mobile battery & speed performance also increased but Vibrator problem was not solved.

Third time I took my mobile to Nokia Care on 02.07.2007 & JOB ID NO. 070756798 for complete replacement of my handset because some hardware problem as they tell it, but Nokia care in charge said it will take 25 days to replace the hardware.

My questions are (i) why 25 days ??? Such a long time, please understand my inconvenience regarding this.

(ii) Why Nokia can’t replace my whole set & given to me new one in short time???

(iii) Do I have done some mistake to buy a such a expensive NOKIA mobile???

I have also complain it to CONSUMER FORUM ref: no. 117212

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