N91 - software problemI purchased N91 in August, 2007 and there was some software problem.
on 25th November, 2007 the same was given for repair to Nokia Care Centre, WZ-200, Bajaj Tower, Opp. Rajiv Motors, Near Santoshi Mata Mandir, Jail Road, New Delhi 110 058, Ph. 32907580.
Mr. Baljit (on duty) said there is some software problem, they will try (for 2 days) to upload the software and in case they won't be able to rectify the problem they will send it to their HO for repairs/replacement.
Thereafter I used to call them up everyday to know the status and was repeatedly told that "you will get it by today evening, we will call by evening to tell you the status" but nobody turned up. The whole week went like this, they could not answer any of my querries, different statements were given by different people, there was no co-ordination on their part, nobody knew what is happening in their office and nobody bothered to follow it up amongst themselves. They were least bothered.
After one week (on 2nd December) I visited their center and the story was same, nobody knew the status, then I was told that they could not rectify the problem and will send my instrument to their HO on Tuesday (4th). Baljit said on 9th December I will get my phone back.
Still there was no co-ordination amogst themselves, on 4th itself Mr. Neeraj called me up to take my consent to send the instrument to their HO. I told Neeraj that I have already given my consent for the same. Neeraj confirmed that I will get my phone on 9th.
On 9th when I visited the centre again there was nobody senior, Ravi said Baljit has gone to gurudwara, meanwhile I could overhear somebody talking to Baljit about my case. After finishing the call he said Baljit is not picking up the phone. When I tried Baljit's no. he did not pick it up and nobody could update me on my instrument. After some heated arguments, they gave us phone no. of Mr. Guruvinder and said he is their big boss. Mr. Guruvinder assured that he will look into the matter and by Monday (10th) 2 pm they will definitely tell me the status but nothing happened. He also looks like least bothered boss.
With this I would like to tell Nokia officials that they should not give frenchise to such people who are not bothered at all and are not fit to do customer care. They are earning bad name.
In case I do not get my phone repaired/replaced by11th December I am going to register the case in Consumer Court.