Nokia Care Center - Bhopal India / Nokia N73 / nokia care is the worst place to visit!
Hello all responsible guys
Here is my complaint against nokia care center bhopal india.
Here is my mobile and complaint details
N-73 imei no. [protected]
Job sheet number ;jss-[protected]
Nokia care help line number of bhopal : [protected]
Center manager mr. Deep chnad misra number " [protected]
Banglore help line : 30303838
Complaint id at banglore : 2-1rotir
Case incharge : mr. Nagesh at banglore
I bought a nokia n-73 from bhopal retail shop at oct 2006. I got problem in my joystick. I visit nokia care bhopal, india for repairing it. And there I got a customer representative mr. Bhaskar who told me ur mobile has void the warranty and we will repair it as a non-warranty set and for that u have to pay the charge. I paid them rs128.00. And after few days I got call from nokia care that they are going to repair my handset under warranty but they cant refund the charge. I was agree after 7 days I got again call from nokia care and they told nokia care bhopal is not able to repair my handset and they are supposing to send it delhi for further repairing and it will take 30 days aprox to get back. My login date for n-73 at bhopal nokia care was 10/11/2006 (1o the nov. 2006). And I was agree for that.
After one month when I visit nokia care at date of 18th dec 2006. Center manager mr. Deep chand misra told me that they will have my handset by 2nd of jan till 18th of dec they dont have any update for the query. I was surprised but when he told me I will have my mobile by 2nd of jan I bit relax and when I called 2 nd of jan they told me u have to wait again 10-25 days. I was annoyed and called bangalore nokia care and launched a new complaint and I got update that nokia is going to swapped my handset and giving me new mobile for that and they given me date 14th jan 2007 and they committed that I will have my handset by 15th of jan, again I bit relaxed but now I think nokia is playing with my idleness. They told me today that I have to wait again 10 days more and I will have my mobile back by 27th jan and I am very much sure on that date they will give me other date.
My question is from bod that if nokia cant give support on high cost mobile then why u are making it. I am waiting for my 23500 rs mobile for almost three month and I m very much frustrated. I need your reply before I take any legal action against my handset and nokia care. I personally feel that nokia care is a worst place to repair your handset.
Specially the people u hired for maintaining is unprofessional and cant satisfy customer. Please stop making fool to people. I will not recommend any one to purchase nokia mobile in future as I am using sony for now... They have better service and engineer to help customer.
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