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Nissan Motor Company / no spare parts

1 BANGALORE, India
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My NISSAN Terrano vehicle broke down (after piston failure) on November 10th at Bangalore. It was towed away to M/s Shahwar Nissan on the same day and since then the Vehicle is at Shahwar Nissan Bangalore. I have been regularly following up with Nissan Customer Care and I have registered my complaints twice without any resolution. Initially while estimating the work Service Agent of M/s Shahwar Nissan informed that the work will take 7-10 days and approx cost will be Rs 25, 000 to Rs 30, 000. I gave the go ahead for the same. After that till date I havent heard anything from service agent. Repeatedly I have to follow up with NISSAN Customer Care to get an update for my Car. After a week I contacted Nissan Customer Care and they did a conference call with the Customer Care officer at Shahwar Nissan. She explained to me that it would take 15 days and there was one spare part (key ) which was out of stock and had to be shipped from a foreign country to Bangalore and only then repair could take place. Initially it was 7-10 days, which then became 15 days and after the last concall it became 25 Days. During this time the Service center did not inform me that they have the provision to provide me with a loaner vehicle. After my first escalation of complaint then they offered to provide me with a loaner vehicle. This took 3-4 days as all loaner cars were on loan. This monday I was offered Datsun Go vehicle which I refused since being 6 ft tall it is very inconvenient for me to use a small car like Datsun Go. Every time I am asking regarding the repair status of my car, but I get no answer to that.

How is it that a Nissan Terrano vehice has a shortage of spare parts in a market like India ? Cant a global company like Nissan not know when a spare part ordered will reach a service center ? or is it that this spare part is no longer available and hence my car cannot be repaired at all ??

Sa
Dec 1, 2018

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