Nissan
reviews and complaints

I had my one year old Leaf towed to Nissan of Darien with some serious safety issues on December 3'd. Just as the 3 week "lemon law" period came into effect, I received panicky phone calls and a fax to my office telling me that the dealership was closing at the end of December 2014! I was instructed to "remove my vehicle"...since The Leaf was not repaired, it is not possible for me to drive it ! I sure hope this is not a ruse by the owner Mr. Steinmetz...

I have never been humiliated like this in my life.
We waited in the Darien dealership for about 40 minutes and then had to walk into someone cubical to get some attention.
We were told "we are too busy today, wait in the waiting area and someone will talk to you".
After a few minutes we walked into another cubical and got the same response.
there were about 6 employees easily visible, only 1 was with a client, 2 were on the phone and the other 3 walking in and out of the back offices.
We had also received a scratch card in mail, which showed that we had a winning number and should visit the dealership to claim our price, the scratch card was pulled out of our hands and were handed 2 "Presidential coins" and said this is what you have won !
If you plan to invite customers to your dealership with such fake events, at least have something that looks real .
we are a very well to do family and not beggars from the street and even if we were, no one should be treated like that.
SHAME ON YOU ! And I feel sorry that the town of Darien has a dealership like this.

After purchasing a Murano LE with all service prepaid from Darien Nissan, I was treated like trash. I had my check engine light come on, and it needed a service also. I needed a loaner because I have children to pick up, and I have a life.

They told me I would have to rent a loaner at $25.00 a day. I replied that my local dealership never has an issue with giving me a loaner for free. It was just that my local could not get me a car for a week.

It seems odd to me that in this time of economic difficulty, especially in the motor industry, that instead of bending over backwards to please a customer, they are slamming the door in my face.

I will never go there again for service or a new purchase. My husband and myself are looking to buy new vehicles, coincidentally, and with one phone call, Darien Nissan just lost the business.

Hello with the help of Mr. Steinman at the dealership in Darien Ct I got my deposit back, i'am very grateful to him for understanding where I'am coming from and talking to his Staff thank you again.

I had my 45k service at Backer Jackson Nissan, the very next day the AC compressor blew out (Not sure what are the odds), they replaced the compressor and since then I complained more than one time than the AC is not blowing cold air. They checked the AC and said it is fine, just it is hot these days and always turn on the recycle (DAHH!)

I checked at two other places on the AC and found that the pherion is low.

Also, I had a hit at the bottom of the car and they said that i have to change the control arm for $600 and get a new rim because it is not repairable (Around $475)

Guess what, the control arm is working fine and found it outside Nissan for $75 (Yes, SEVENTY FIVE DOLLARS) and I was able to fix the rim for $120 and found that the new rim is for $175-200 not $475 (And this was a special price) and also I was able to find a used rim with the tire for less than $100

I am familiar with this organization and Steve Gates (I've seen his commercials) I am very disappointed that in today's economy the wealthy are able to make decisions that destroy hard working families. I will make sure I do not support this organization. Shame on you!

I went there to buy a Nissan commercial van.I negiated a sticker cash price of approx. 27000 for the van before they started adding nonsense fees like dealer prep fee and another fee I cant remember totaling a little over 1000( dealer prep fee my foor...the tray liner was dirty and the tpms was on when I drove off with ot bc the 2 back tires had not been inflated properly...I ended up paying apprx 46000 for this van and they didn't even thrown in a full tank of gas) when we went to do the financing the total came up to apprx 46000 with a payment of almost 600 a mth...I started to inquire y...the finance guy is telling us we only put own 5000 when we had our receipts we put down 9900 CASH. so after that was cleared up and the payments dropped by almost a 100 the price was still 46000...they added on over 8000 in warranies that we had to get if we wanted the new van or if we took interest alone price with no warranties we would still be paying the same amount in less time with penalty fees etc...even with an interest rate of 4.99 there were so many hidden fees and nonsense but it was after 10 in the night and my wife and I were very tired at that point so we just accepted the offer. I bought a NEW Nissan sentra from NISSAN OF QUEENS 2 yrs ago and was thoroughly satisfied with them and even paid the car off in 2 yrs with them and was very very happy with that dealership...only reason I didn't go there is bc they didn't sell the Nissan commercial vans. I feel in my heart I got robbed and duped by this dealership...I would not recommend to anyone

4906480

I had a problem with my tire's kept going to the dealers and they would just fill the tires, call Nissan Affairs and spoke to a customer service person, send in the information a what is cost me to fix the tire's after 4 trips to the dealership. She was going to get me my
money back but I never got another thing as of yet, 2 mos.
I guess you people don't real care.

Thank You

Unhappy Nissan customer

You should file a complaint with nissan not the dealer. I was a complete nissan family till i did business with Eddie Tourelle's Northpark Nissan in Covington, La. What we all need to do is get back to buying AMERICAN.

At Nalley nissan I have been trying to buy a new car .keith gave me a price for this car out the door we agreed on this price then perceded in geting a buyers order from my bank at and at this time nalley nissan reneged and wanted to go up another 750.00 dollars after they told me what the price would be out the door

No one lied. Drive finance is a secondary bank. You would have to make another down payment to refinance. There is a reason why your sister had to co-sign for you and it happens to be the same reason why you have drive finance...simply...your credit wasn't strong enough. If it were, then you wouldn't need a co signer or a secondary bank.

Any dealer will try to get top dollar out of a car and try to charge you anything its your responsibility not to let them. Dont get pissed at a dealer because they took you, get pissed at yourself. And also if you want to sound intelligent make some sense.

Oh yes they are the biggest crook going especially in the KIa store where they try to steer you away from buying a new one and then try to overcharge you and to top it all off try to charge you an addition $999.99 to deliver the car to you.The guy who run that place has no ethics

i need help they ripped me of too i never recieved the bill of sale for my car and i could not ever find these guys after they sold it to me so i called finance company they sent a copy of the warrent it says the cay was sold to me at 17999 and it was suppose to be 12999 how do i call to turn them in

I purchased a new Nissan from them in 2005 now that the car is getting older I notice that one side of the lower panel is a slight different color, I guess that they touch it up a bit after a minor accident.

They were big time crooks, the salesman wanted a tip for selling me the car, I was stupid to do it, but at lease he gave me a set of of so call wheel locks.

One Of his Fools

I thought this only happened to me! I traded my old car for a new versa and they didnt pay off the trade in until 3 month later, I had toyota (trade in) calling me and saying that they never received the pay off money, which left me liable for the balance of the car! I called several times to Nissan Cox and all they did was give me the run around. I finally called for Mr. COx and they passed the phone call to him and he was irate because I told the receptionist that it was a personal call. I told him it was personal, my credit was at stake. I told him that he ran a very suspect company and very unprofessional, especially when the manager keeps calling you "sweetie". He said he could not understand why I was calling him and transferred me to the comptroller, who stated he sent the check but must have sent it to the wrong address. I finally went down there and raised hell. There were people there to buy cars, I told them loudly to run for their lives, and go to another nissan that have professionals selling cars. I was quickly attended to. A check was written out and mailed out. I love my new car just wished I could have been saved the aggrevation. Trust me when I say, and I dont wish bad things on people, that when I heard on the news that they were closed down and the were interviewing Mr. Cox, I felt no sympathy. I believe in what comes around goes around and GOD DONT LIKE UGLY!

I USED TO WORK FOR THIS CHEAP AS BITC*! HE NEVER WANTED TO PAY COMMISSIONS, HE NEVER WANTED TO PAY OFF CARS, HE DIDNT EVEN PAY OVERTIME (FOR EVERYONE THAT USED TO WORK THERE GO TO THE DEPARTMENT OF LABOR/ GO GET THAT OWED OVERTIME) LOL... WHEN WE WOULD TELL HIM THAT ALOT OF PEOPLE WAS CALLING IN REFERENCE TO THEIR PAY OFF HE WOULD JUST TURN AROUND AND WALK AWAY...OR SAY SOOOO SEND IT O ARNIE BUT GUESS WHAT ARNIE COULD NOT SIGN A CHECK IT HAD TO BE KEITH SO DONT BLAME ANYONE BUT KEITH OR HIS STUPID WIFE JAZMINE COX...THAT DUMB BIT*H ACT LIKE SHE DIDNT KNOW HER MAN WAS CHEATING ON HER HE WOULD BRING HIS OTHER WOMEN IN THE OFFICE WHILE SHE WAS ACROSS THE HALLWAY... I GUESS LOVE IS BLIND OR IS THE "MONEY" THAT MAKES YOU BLIND. ANYWAY KEITH IS NASTY HE MESSED AROUND WITH ANYTHING HE COULD PAY FOR, I THINK HE LIKED THE IDEA THAT HE COULD PAY FOR WOMEN ASK HIS "ASSISTANT" YEA U GUYS KNOW WHO SHE IS MISS "BIG BOOTY"! HA HA HA... HES NATY AND CHEAP

im also glad this guy is out of business they also tried to scam me for the lo jack, they added to the contract without being itamized i took them to the motor vehicle dept. they were able to recoup 3700.00 for me. they also had the car i bought registered with lo-jack in another name, mind you this is suppose to be a brand new car

I've read in a newspaper a fewweeks ago the feds shut Cox Nissan down, they brought a trailer and loaded all the vehicles onto it all tha'ts left is just maybe a handful of cars. Good for him because his prices was plain ridiculous, a car you can get for $11, 000 he would sell the same thing for about $14, 000

I agree with this person... In 2006 my parents decided to reward me with a new 2006 Altima. They wanted to buy it for me, but still let me have some responsibility of my own so they gave Cox nissan a Bank check for almost the amount of the deal less 3, 000 dollars... this way I would make some payments to build my credit and also have responsibility... The deal was done and sealed with the sales guy and then we were sent off to the Finance Manger.. This is where the scamming begun.. My Mother was co-signing for me who has Excellent credit.. my mother was from another country and does not understand the system here too well.. she tends to think that most people are honest and conduct honest bussiness... so she signed where the guy assured us to sign... telling us that although the bank aproved us for the loan of 3, 000 dollars... they will not allow me to finance that amount without us installing Lo-Jack in the car... which "will add another 3000 dollars to the finance amount"... and also that the bank says that we need to add additional warranty which would add about "2500 to the finance amount" and so on and so on... he assured us that this was customery and so against my protest my mother assured me to sign... by the time we were done and received the final paperwork it was as if we never made a deposit! We later found out from a source in the bussiness that all that extra money turned into commission for the finance manager!... This was a hard lesson for my mother and I to learn.. All my parents wanted to do was buy me a car... and also support a black owned bussiness... BIg Mistake... This Dealership was filled with crooks... but what goes around comes around ... It 's sad to say, but im glad they ran out of bussiness... Good will always prevail over evil!

THE SECOND TIME? why would you do the same thing again and expect different results! good luck as they are out of business

I went down a week ago and was approved for a 2008 Kia Spectra - they called me and said we cant finance you in that car with what you put down - you would have to come back down with another 2000 down to stay in the car or we have to put you into a different vehicle - I also had a signed contract showing what my monthly payment would be and what my interest rate was for financing - they stated it was because of my length of employment which they knew when they let me drive off the lot in the vehicle - I did not falsify my application in any way, the day after getting the car a accident happen which I informed them of and told them a claim had already been started with my insurance - they demanded that the car had to be left and repaired and threatened not to release the bill of sale for the vehicle - they totally took the option away from me as far as having the car repaired because all that was done was scrapes and a crack in the plastic of the front right bumper - now my insurance will probably demand the 1000 dollar deductible be paid even though I did not authorize repairs to be done - I am seeking a attorney

Listen, you obviously had filed bankruptcy. The fact that the can even get you a deal is good. Its not united nissans fault you got in way over your head and had to file. I am so sick of hearing people saying they "took my keys!" I am sorry but you handed them your keys for a trade appraisal. You signed the contract, they were trying to get you the best deal possible. And you should have really paid attention to the gas voucher before you left the first time. And the fact that you even can come online and complain about them saying %25 shows me you really have no clue when it comes to buying a car and how it works. Dealers have to hustle banks to get a deal "billed" which means a bank buys the contract. So they probably had people in the back working extremely hard to get a bank to buy your deal! Not their fault cause once again you have bad credit. your fault not theirs. Pay your bills ontime and the monthly payments and interest can get worked out, you didn't do that so stop complaining,

In the state of Texas a dealer has 21 days to register the vehicle you purchased from them, if they still haven't got you your plates you can call the Texas Department of Transportation and file a complaint or you can get the title bonded (which hurt the dealer allot). The only reason they would be able to extend the amount of days they have is if they have paid the vehicle off for someone that traded it in and that bank they paid has not sent the title to them yet. In this case they would give you a supplementary (blue) tag. They will tell you that that is the case most of the time however it usually is not. They are doing what we call in the business "floating a title" which means they have put your $ in their account, but not paid for the title yet, so they still own the car and they have your $. You can also report this to the Texas Department of Transportation. There are certain penalties that a dealer can get hit with from doing business like this, but only if you report it. Please file a complaint. This particular company has hurt allot of consumers out their buy putting anyone they could in vehicles they couldn't afford by using shady financing techniques. Please, if you have bad/no credit DO NOT fall for the "shadow program" because it doesn't exist! DO NOT sign paperwork twice and if you do, compare the contracts side by side for anything they will slip in on you (because they will). If you refuse to resign, they will most likely forge your signature on a contract showing #'s you did not agree to and send that one in to the bank that approved you. Call whatever bank they sent you up with and make sure that the # they have match yours. If they don't you have a case on your hands. To anyone out there reading this: If you ever buy a car from any dealership that does financing please take my advice. The other response to your message by "Len" is most likely from an employee. If not than that person has not read or understood their contract thoroughly and doesn't know how much they just got screwed. Len DID get screwed because they he/she bought a car that is newly released and that is when a dealer can make the most $ off of you. Len( if you are not an employee) please read your contract. They are nice to you because you fell for whatever gimmick they were trying to push at the time. Sorry for all you innocent people out there, but you have to be smarter than them. Research everyone before you buy anywhere. YOU"RE WELCOME!

I had the BEST experience EVER - bought the new Nissan GTR and the team at Avery Johnson North Texas Nissan was stellar! How does not getting a tag make them crooks!? Nothing worse than "anonymous" internet complaints with no substance behind them. North TX Nissan couldn't be nicer!

I recently bought a 2005 Kia Optima EX from Nissan of Gadsden, the car has a 2yr or 24, 000 mile warranty.The blower resistor in the AC was out, Nissan of Gadsden promised to fix it for free, it wasn't covered under warranty but they said it was okay and that they would fix it.I waited three weeks for the part, and when I went to have it put on they had ordered the wrong part and said the new part would be here in a week.The check engine light came on and stayed for three days and went off so I never took it back.I overheard that a woman came in and said her car would crank but it took four or five tries, and the woman at the front desk told her they couldn't look at it that day and it would be next week before they could get to it.They also sold a car that has bad tires on it(my car) and they are trying to get out of buying new tires for it.The salesman that sold me my car keeps flirting with me I'm twenty one and he is in his 40's I believe.They never have time to look at your car, and they always have some excuse.

nissan/of gadsden bougth a mini cooper s from them they told methe tire were good i went back three time an again was told they were good, until i went to bobs tire in attalla he said all four tire we bad an the steel metal was showing on all four tires, went back to steve saunders and told him what bobs tire said he offer to replace them this was three day ago it only take one day to get them still no call from him an can, t drive my car

I recently bought a 2005 Kia Optima EX from there, the check engine light came on a while back and went off, so I didn't bother taking it back.When I bought the car the blower resistor motor in the A/C was out, and they promised to fix it I have a 2 yr 24, 000 warranty on the car the part was not covered so they just push the part price down to cover it.I waited 3 weeks for the part, went to get it and it was the wrong part, not to mention they had my car for a hour and 45 mins and now I'm trying to get them to get me some tires since they didn't offer to put new ones on and it needs them badly.The salesman I bought the car from flirts with me all the time and I'm 21 and I'm sure he's at least in his 40's..I'm still waiting on the part the lady told me it would be here in a week I doubt it.They are also low on technicians which I find aggrevating they NEVER have time to look at your car and are always making excuses as to why they can't look at it.