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Nike / online & call line

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Hi, my name is Jasmin Espinoza. I've been trying to order a windbreaker since Black Friday. I have no been able to be processed even though I've been trying for he third day now. I've called your customer service line multiple times & have waited for 35+ minutes both times. Once I finally reach someone they try to assist me and then tell me I have to go online and do it on my own. I've literally spent hours at a time to get this gift for my significant other. First your website was down, once it was up, my taxes wouldn't process. I have not been able to check out. Now I can't remove the item from my cart and readd it. I'm getting extremely frustrated. Not to mention I've had live chats as well. In all I've spent at least 3-4 hours daily trying to work with your staff and/or on my own to get this to process. I understand that you guys are having technical issues but your IT group hasn't even attempted to solve my issue although I've reached out multiple times. I would just like to order [protected] in Black/Black/Black/white. How and when will these issues be resolved? I would be ordering elsewhere by now if he didn't specify he wanted Nike. The unprofessionalism is overwhelming seeing how holidays are here and they never change date.

Je
Nov 26, 2017

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