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4.4 9653 Reviews

Netflix Complaints Summary

68 Resolved
1350 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Netflix reviews & complaints 1436

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2:26 pm EDT
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Netflix 13 reasons why

Hi I message you in regards to 13 reasons why s2 and I request you remove these. My eldest daughter who is 20 has just informed me she has had to turn it off as it made her ill. That's not my issue, in my home I have an 11 year old and all her friends are just starting season1 I was horrified at the bath scene and think things could have been left to the imagination. I don't want my youngest to see this in my home so i have put a pin on our netflix. But her friends parents are total opposite i don't want her to see the 1st one never mind season 2 so I ask you to pull these episodes or remove the graphic content so children do not see such graphic things at a young age. I'm asking as a mum please do not give idiotic parents the rights to raise their children seeing those things and most of all my daughter if she ever sleeps out at theirs !
Thank you

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11:02 am EDT

Netflix political bias

I just want to express my opposition to the large amounts of money paid out to Susan Rice and Mr. and Mrs. Obama. If these people are going to start to dominate the content of Netflix then I will have to end my support for your service. Overall my family likes Netflix even though we have to sort through a lot of trash in order to find something to watch. However I refuse to support the Obamas through my subscription. Thank you, concerned subscriber, Thomas Roberts.

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Kenneth Henkel
, US
May 22, 2018 5:12 pm EDT

I understand Netflix paid $65 million to the Obamas. Can you please make an Obama-free channel? Then put an extra $65 million into funding for series like Travelers, dramas like "The Walking Dead", and Marco Polo type shows. If you make a Clinton show, I am dropping out of your service.

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7:24 am EDT

Netflix obamas sign multi-year deal with netflix

This is complete utter bull and you should have requested responses/inquiries from your subscribers/viewers and supporters for years before doing something like this. We already have enough political crap already flooding our news networks and after hours show. Now we have to also see it on our family movie network. I am sorry to say, as soon as it hits, I will stop using NETFLIX and will let protest your network for doing this. This is my personal thoughts and no one else's.

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Ricmac
, US
May 22, 2018 7:46 pm EDT
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I am not a political person and don't expect Netflix to be either. I subscribe for entertainment not to pay for politics. I will terminate if it is political. Too many companies, especially media ones, are trying to make money playing to an ideology and willing to offend the other. Get out of the political business and stick with entertainment.

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Steve Manring
, US
May 22, 2018 1:53 pm EDT

I have been with you a long time . the reason I got away from cable was the politics ... so today I am selling my netflix stock while it is up because this is a mistake other companies have made ...Dont get political you will loose money . LOL i look forward to seeing the losses you have over the rest of the week ...Oboma was a big mistake the POS messed this country and now he will destroy your company, what fool would hire this bafoon ...lol

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Borgo
, US
May 22, 2018 12:16 pm EDT

Agree. Can we not have a medium that everyone can enjoy? What is this constant catering to half of the country?

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Trump!
, US
May 22, 2018 10:53 am EDT

I totally agree with everyone! Don't know if I will keep Netflix as it is bundled with my t-mobile account. I will also look into other streaming ie: Hulu or amazon!

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Terri McIntyre
, US
May 22, 2018 10:53 am EDT

I do not want to have Obama's view push on me or my family. He is not the President any more. He is MR. Obama or the former President. I am considering canceling my subscription completely and finding somewhere else to take my business to. I only see 2 possible good things about President Trump on Netflix. This is not a good move.

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JMaggs
, US
May 22, 2018 10:44 am EDT
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This country had eight years of the Obamas' socialist agenda, and that is enough. If Netflix continues with plans to add their influence to your programming, I will be forced to consider an alternative and encourage others to do the same. If you do allow the Obamas to influence your programming, you owe it to your viewers to notify them in advance that the program is politically motivated, because it will be.

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Gfynetflix
, US
May 22, 2018 8:15 am EDT

Absolutely agree. I am outraged too!

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11:46 pm EDT
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Netflix 13 reasons - all movies

My friends and about 500 of my blog followers are terribly disappointed in your decision to provide the movie and sequel of "13 Reasons". It is horrifying and glorifies everything we do not want our children to access. Many of us are considering removing Netflix from our technology if this movie is not removed. This movie is a horrible decision to air and makes us question your judgment.

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Anita Bawnghit
, US
May 22, 2018 11:05 pm EDT

Wow 500. I better sell my netflix stock

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Mom of 5 in LA
, US
May 22, 2018 10:42 pm EDT

I completely agree with you and I cancelled Netflix. At the very least, they should give it a rating that makes it hard for teens to watch. They are money-hungry and don't care if they hurt our children and the next generation. Magicbean (in reviews) up there can watch it all he wants - but keep it away from children.

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4:51 pm EDT
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Netflix signing the obamas to a contract deal

I just read on the internet that Netflix signed a deal with the Obamas and that the executives think they can tell stories about how great people build up their communities when all they did was divide this country and set racism back 50 years. I think its a bad decision and plan on canceling my subscription. I can stream any of your content on other websites for free so adios assclowns.

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Trump!
, US
May 22, 2018 11:19 am EDT

Fully agree!

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Lucy Moore
, US
May 22, 2018 10:07 am EDT

This is a horrible decision and pure propaganda and I will not watch anything by Netflix or patronize their advertisers.

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J
4:47 pm EDT

Netflix netflix hiring the obama’s

I hope Netflix loses billions of dollars over your decision to hire the Obama's. That is the worst decision Netflix has ever made & I hope the Obama's ruin your company like they tried to ruin this country. Your streaming selection already sucks & Im just going to cancel my subscription since amazon has a better 100 times better selection than Netflix. I honestly hope your company goes broke over this asinine decision for the Obama's to produce shows for your company. They're not producers any more than I am. Anything for the all mighty dollar, right? Goodbye Netflix!

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Dazz Rat
, US
May 23, 2018 5:02 am EDT

This makes about as much sense as "hiring" Obama to run the country. Run it into the ground is more like it. Unaccomplished community agitator who made the govt even more corrupt and subverted the "alphabet" agencies to further undermine the constitutionality of a republic per the plutocratic-globalist agenda. By all means let's make this creep a film/series producer. Have a ball with that, go to town.

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O’Shea Ann
, US
May 21, 2018 8:50 pm EDT

This is a very big mistake on your part. It will backfire when all the corruption of the Obama administration is exposed. Hope all investors are watching closely. There are other choices. Your not the only act in town.

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H
7:41 am EDT

Netflix programme content of 13 reasons why season 2

I watched season 2 of 13 reasons why and even though there was a minor warning for the episode I watched it did not go into detain on what the content contained and I be live the episode 13 is completely uncalled for and was taken way to far the traffic scene caused major distress for me I think this episode should not of been aired and was totally inaprorepate and unrealistic and has caused distress for many people that I know that have watched it I can't believe they thought it was even appropriate to air this the scene isn't even things that happen (38 mins into episode 13 series 2)

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9:59 am EDT

Netflix unauthorized credit card charges

Beginning in 2012 Netflix has been charging my credit card double what it should have been. Because there is no paper trail and the bank also does not deliver a hard copy of statements, this was overlooked for years. The service person I spoke to at Netflix advised me that I had set up two accounts with different email addresses but my name, address, phone number and credit card etc. were all exact matches.
Why was this not questioned back in 2012? Why have I been charged double all this time? It's outright theft on the part of Netflix. Now Netflix only will reimburse me for 3 months. Not happy here.

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2:24 pm EDT

Netflix my refund

I cancelled a accidental charge and was told April 6th via email it would be given back it's been over 30 days business days. I have my bank records it was never processed. I called and was told it was my bank went to my bank was told it was never processed and given printed out records proving it. Netflix has my 10.99! I will never again use Netflix and will be filing complaints with bbb and any other avenues. Thieves

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8:23 pm EDT

Netflix netflix

I can't believe lemonade mouth was removed. This is a travesty of the highest order. I need that movie back in my life. Lemonade mouth was a beautiful movie that my friends and I enjoy thoroughly. Please bring it back. On a side note, it was ridiculous that High School Musical 1 & 2 were removed and replaced with HSM 3. it is a widely accepted fact that HSM 3 is the worst movie in the series.

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Tami Weinert
, US
May 24, 2018 4:05 am EDT

Lemonade Mouth! yes!

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L
11:31 am EDT

Netflix rupauls drag race

Rupauls drag race on Netflix had seasons 2 to 10 available to watch. I was currently on season 4 half way through when they removed them. They have season 8 onwards. I am very annoyed that they don't give you any warning that it will be removed, I am of cause annoyed because I was watching them and now I can't! Would they or have they ever brought programmes back which they have taken off?

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11:34 am EDT

Netflix 1001 night turkey series

Netfix only have 49 episodes for now
Why would not netfix buy something only have first season
They are no ganrantee for the time to get the rest of it leave people
Hanging
Stupid company
Do not order nexfix
And the show was at least 10 years old conclusion netfix really are screwed up company
There are no Reason for this show on netfix
Suggestion take it off so people would not get tricked
Customer department send them a request for 2 season that is even ridiculous why would we request something suppose to be there to watch anyway

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2:49 pm EDT

Netflix customer service representative

I recently contact Netflix customer Service, in regards to an issue with a Movie they have released. The following is the transcript of my conversation with Netflix Customer Service.

Hi cody,
Thank you for contacting Netflix customer support.
Here is the transcript from your recent chat.
You
An issue with "Pilgrimage" Subtitles not translating Audio. I have them on but simply ready "foreign language". Pretty sure as the movie is in English that there should be subtitles when they do not speak English, but they are not showing.
Czabbie Gayle Netflix
Let me help you with your concern
You
ok thank you
Czabbie Gayle Netflix
Welcome
Czabbie Gayle Netflix
What is the email please to make sure I have the correct account.
You
*
Czabbie Gayle Netflix
Thank you
Czabbie Gayle Netflix
What subtitle are you looking for?
You
For the Movie Pilgrimage

You
they speak other languages besides english throughout the movie, but subitles do not work and there is no auto text to say what they are saying. As there should be
Czabbie Gayle Netflix
Let me check
Czabbie Gayle Netflix
Even if you selected the English subtitle? It is not showing what they are saying, right?
You
Correct it says "Foreign Language"
Czabbie Gayle Netflix
One moment please
Czabbie Gayle Netflix
With regard to that concern. Due to licensing agreement that is the only option we have for that title.
Czabbie Gayle Netflix
Thank you for bringing this up. We will take that as a feedback.
You
So we will never know what is said for 1/2 the movie...?
Czabbie Gayle Netflix
Yes.
Czabbie Gayle Netflix
Any other concerns?
You
And providing a Movie that people can only understand half of the language, is considered a good customer interaction? No, No other concerns based on this solution.
Czabbie Gayle Netflix
This is noted.

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Luisajfraz
, US
May 17, 2018 11:34 am EDT

Haha, I'm so glad this was resolved by Netflix!

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10:42 am EDT
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Netflix netflix programming information/guide and customer

As a new customer to Netflix streaming, I was surprised at how hard it was to find quality movies in the myriad of choices. I contacted their customer service department. I was told there is no information available on movie ratings. It appeared the customer service representative was ending their shift, because they were uninterested in helping me. Of any customer service department I would rate Netflix a "1" where 10 is superior and 1 is deplorable. Not accepting their answer regarding Netflix programming, I googled and found several websites listing, current, upcoming and movies/TV s leaving their programming schedule. Seems to me Netflix management is missing an opportunity to sell an online programming service with ratings. I read one article on google explaining the frustration Netflix customers experience before selecting a movie. They review 48 to 50 movies before selecting one. Customer retention is going to be a major challenge for Netflix as more online entertainment companies enter the market.

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2:15 pm EDT
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Netflix response to everything sucks cancellation

At the time of this writing, it has been over a month now that fans of the prematurely cancelled Netflix Original Everything Sucks! have been campaigning to convince them to reverse their decision. We have endured unacceptable silence from a company who has prided itself on being transparent with its subscribers. From our constant communication via calls, emails, live chats, sending physical letters, every possible thing under the sun to sending 4000 Ring Pops/Pride Flags, dozens of esteemed outlets featuring it on their Best Of lists and countless other initiatives taken to illustrate our dedication to one of their Original programs.

The show has only risen with popularity and critical acclaim, however Netflix remains radio silent. It is arguably one of their most inexpensive shows to produce yet they choose to stamp their feet and close their ears rather than start a dialogue. This is simply inexcusable for a billion dollar corporation who was supposed to be better than typical networks. We've waited longer than 'Jericho' fans, 'Sense8' fans, and every other fan campaign in history. I and many others have cancelled our subscriptions because of their abhorrent response.

Please show you are better than this, Netflix. #RenewEverythingSucks.

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1:07 pm EDT

Netflix dubbing instead of subtitles

I've noticed recently that Netlfix has been showing Netflix made foreign movies/tv shows with dubbing. This is fine if you also have the option of subtitles but that does not seem to be the case.

Dubbing is seldom done well. Is this a new trend? I hope not. It reminds me of bad Japanese monster movies from the sixties.

Please include subtitles as an option.

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8:56 pm EDT

Netflix the shows won't start

As soon as I finish an episode of Agents of Shield I go to the next episode but then it doesn't load and these words pop up" we're having trouble playing this title right now. Please try again later or select a different title." It's done this on multiple occasions and it's happened on multiple shows and movies. I'm paying all this money to use your app and it won't work please fix this.

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12:54 pm EDT
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Netflix santa clarita diet

The show mentions the country Serbia as a source of the zombie-carrying clam shells, but it seems to do so in a glorifying manner. They clearly reject the genocide by Nazi Germany in the scene(s) with the neo-Nazi group, and go as far to talk about moral relativism. Despite acknowledging genocide there, there are no mentions of the genocide the Serbian nationalist government under Milosevic conducted against the Bosnians and Croatians. I understand not all shows need to be historically accurate, but if they made the first step in pointing out the evils of the neo-Nazis, and even later mentioned their political opinions against fracking, then the history and politics of Serbia should not just be ignored.

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Pat Jennings Luke
, US
May 07, 2018 1:11 pm EDT

It's a comedy. If you expect relevance, watch Vice or news programs. People like you are making it nearly impossible to produce a show or movie that mentions ANYTHING AT ALL. If a character in some show/movie said they hated Italian food, someone would for sure right in about the show containing slurs against all of Italy.

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J
3:36 pm EDT

Netflix michelle wolf

I am absolutely appalled by Michelle Wolf. Her display of inappropriate behavior at the WHCD. I am a business owner, Single mom and I am outraged that people even thought there was any humor in her actions. Abortions should be taken seriously not mocked. Sara Sanders showed class beyond what is expected.
I am seriously thinking about cancelling my subscription with Netflix because you want to give her a show to spew such hate...in a time where our country should be coming together and showing support for each other

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5:47 am EDT
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Netflix "the brrak" by michelle wolfe

What I sent their marketing department since apparently they can't possibly have an official complaint board they pay attention to.

In light of Michelle Wolfe's recent disgusting display of public bullying at the correspondence dinner toward Sarah Huckabee; I am therefore requesting that you stop her future season expected to air on May 27th.

Both conservatives and liberals alike were shocked at Wolfe's brazen and at the same time pathetic attempt to cut down a person in the spotlight. Such utter disregard for an event to commemorate an individual where Wolfe rather attempted to desecrate Huckabee's character was truly shameful! By offering her film in your viewing options you would in turn be passing by a valuable opportunity to take a stance against these despicable character desecration attempts. By airing Wolfe's future season you are affirming cruel hateful behavior that crosses the line of what is acceptable to th public regardless of what the comedic world defines.

I expect you will act in the logical stopping of Michelle Wolfe's "The Break".

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Netflix Customer Reviews Overview

Netflix is a popular streaming service that offers a vast selection of movies, TV shows, and documentaries. The platform has gained a massive following due to its user-friendly interface, affordable pricing, and high-quality content. Netflix has received positive reviews from users worldwide, with many praising the platform's convenience and accessibility.

One of the most significant advantages of Netflix is its vast library of content. The platform offers a wide range of genres, including action, comedy, drama, and horror. Users can easily find their favorite shows and movies and watch them at their convenience. Additionally, Netflix produces its original content, which has received critical acclaim and has become a fan favorite.

Another positive aspect of Netflix is its affordability. The platform offers different subscription plans, allowing users to choose the one that best suits their needs and budget. Moreover, Netflix does not require any long-term commitment, and users can cancel their subscription at any time.

Netflix's user-friendly interface is also a significant advantage. The platform is easy to navigate, and users can quickly find what they are looking for. The search function is efficient, and the recommendations algorithm suggests content based on the user's viewing history.

In conclusion, Netflix is a highly recommended streaming service that offers a vast selection of high-quality content at an affordable price. The platform's user-friendly interface and convenience make it a fan favorite worldwide.

Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

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- Provide detailed information about your experience with Netflix. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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