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Nespresso / service

1 Rue de Cornavin 6Genvève, Switzerland
Contact information:

We bought a Nespresso machine from Fust and they gave us a gift card of 25 CHF. The card had no expiry dates and it was stated that we were allowed to use the card anywhere (internet web, Nesspresso shops in Switzerland, and even on the phone). I was planning to spend it in person and went to the Nespresso shop in Manor. However, one of the workers in the shop told me that it was unfortunate but the card had already been spent by someone else or that the card was expired and told me that the gift card was not valid. I was astonished because that was the first time I was using it and plus the card mentioned no expiry dates. They kept asking where I had found the gift card and asked me for my phone number. I came home frustrated because I had spent 30 minutes arguing with the staff. When I got home, I tried going online and ordering it and the card was valid after all.

Jan 12, 2019

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