Nedbank Home Insurance — poor service
On 11.07.2009 I called Nedbank Insurance to register a claim for a leak underneath our house (that is what it looks like to me anyway)
Claim ref: NED0952796. There would be an access payment of R1000.00 to be paid to the plumer. I paid it.
The insurance told me that the plumer needs to do a leak detection test. The plumer came out, did not have a qualified person to do the leak test, replaced the first pipe that came to mind.
When I got home from work I saw the water was still coming from underneath the house. So I called the insurance back. They said they would send the plummer out again, but now it is a new claim with a new access of another R1000.00.
But according to my limited knowledge, it is the same leak as the one I reported on 11.07.2009. The water is still coming form the same place. Then I phoned and spoke to Tilla and then Justin, who told me that it is not a new claim, and the plumer would be send out under the same claim number.
I am still waiting for them to come to the house and today is 22.07.2009. Meanwhile the water is flowing out, and I still have to pay for that aswell.
I just spoke to Divesh at the Nedbank Insurance Callcentre and he told me it will be a new claim. When I said I was going to report this, he said, if you feel you have to, do it.
Why am I the only one paying? I am paying the insurance, I am paying the access, I am paying the water leaking for the past 10 days. And I am having the inconvenience of the water leaking form under my house. Who will pay when I have more damage to the struckture of my house because of all this water?
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