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Nedbank / personal loan

1 South Africa Review updated:

i applied for a loan via phone and recieved papers signed them and faxed them back whn i call they say it is still in process so what must i do know? wait till when they r really unprofessional

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  • In
      6th of Jun, 2011
    0 Votes

    I recently applied for personal loan, was asked to submit all the relevant docs, I complied with all requirements, my grievience is that I notified consultant that my salary did not go in my acc via EFT as our subsidies only went into company account on the 31 May 2011 and all staff at our Association was given cheques i.e. I went to Standard Bank cashed my cheque and deposited money into my account. This however was the reason my loan application was declined. Nedbank did not take into account that my salary for previous months was done via EFT. I contacted consultant and he said the matter would be appealed by his co-ordinator, but conveniantly the co-ordinator is not in today as well. Sad to know that Nedbank does not respond to customer queries timeously & does not even go the extra mile to assist their customers. Text messages were repeatedly sent to me i.r.o. of completing applications as it was pre-approved, but when it came down to approving loan, a silly reason was given for it being declined. I even asked consultant as to whether I can submit a letter from the company I work for to verify the reason for salary been paid late/cheque and not by EFT.

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