Nedbank
reviews and complaints

On 22 February 2017, I agreed a payment of R190-00 to Beta Trader [protected]), for the pleasure of being a shares trader only to discover that on receiving the sms notification from the bank that the amount withdrawn was in fact R19, 000-00. I immediately informed the bank of this fraudulent transaction, who then instructed me to contact the fraud department of the bank. The fraud/dispute forms were sent to me the next day which I completed and returned to the banks fraud department. Due to this, I had to close my Bank Accounts and re-open new accounts.

I am disputing the payment of R19, 000-00 which should have been R190-00.

My Banker, Nedbank, has been totally unsympathetic to my plight and have now once again deducted the R19, 000-00 from my new credit card account, without my consent and/or knowledge. This has obviously put me way above my card limit, which seems very strange that the bank can approve an amount over my limit without even the courtesy of informing me.

On checking the company Beta Traders on the Internet, I was horrified to see a great number of people have been conned in a similar manner.
I never returned the tablet handed to me as my intention was to proceed with the trading once my monies were returned, however, after this experience, I no longer wish to deal with Beta Trader as I am most uncomfortable with them after seeing all the unfavourable comments on there Internet site.

We are urgently requesting that the relevant funds of R19, 000-00 be returned to my new credit card account as a matter of urgency.

I used a nedbank atm at Southgate mall at about 19h00 on 31/05/17, I was sending alot of money to a nedbank account, the money was not successfully deposited into.the account and I did not get a refund, the atm stopped working thereafter. I called the 24hour helpline they gave this reference number 7851086. They told me to come to the bank tomorrow, I can not do that I'm working. This is why I was deposting after hours I work. This is extremely frustrating to.not know what happened to the money. Can someone assist me please, I can't wait two days for this problem to be solved neither can I go to bank during office hours.

Business account holder since 2015.
We opened a new account to split our income as we opened new branch in Pretoria.
Now 2 months later still no cards. I've been to Nedbank the grove thrice. Every time I have to deal with incompetent staff . I pay banking fees in excess of R 5000.00 pm for this pathetic service. I'm disgusted. So annoyed. This was a negative experience I never want to encounter again.
Open a new account, order cards. Specify delivery address. Still they get it wrong.
I'm closing all accounts and I'm moving it to absa.
Our relationship banker was good but the rest of the banking experience with Nedbank was pathetic.
I hope this complaint will have impact. I'm very tolerant, so if I complain it is that bad.
Incompetent STAFF. Nedbank what a waste of time.

I requested info are card (debit card) transactions on 3 may. Got the info on the 11the. Was informed to complete a card dispute.. Like a fool I did this on the 11th. Phoned today on the 15the was told 30 days.. Highly upset went to branch... Total waste of time... Now was told 45 days... I am sitting without any money for 11 days now.. Sole breadwinner, no credit card (under debt review) for something I did not cause... What should I do cause I can't even get to work... Shall it be loanshark or suicide.. Take 45 days to think about that.

Good day,

On 8/05/2017 I have phoned the Nedbank Ermelo branch with my inquiry. My inquiries is: I have an investment (Nedbank Green Savings Bond) and it has been invested for 60 months and has been invested on the 6/07/2015. I want to withdraw my investment and would like to know what is the penalty because according to me and the contract i have I can make an early withdrawal with an penalty that would be taken by the bank. Want to talk to someone where the consultant told me I must phone the Investment department. So she gave me the number and I phoned. I have explained everything again to the investment department consultant and where the outcome was I have to go to the branch it is not a matter she can help me with over the phone. Now, I am already getting upset because I have spoken to my branch and they said I must phone the investment department and now i am directed back to my branch. So on the 09/05/2017 around 13:10 I am at our branch. At the help desk where they must direct you to where you must go I shortly said my case was about my investment and I want to withdraw it and want to know the penalty. The consultant at the help desk said that they person working with investments are on lunch, and sat back in her chair, so if she is done with me. So I told her sorry, please find me someone to help me because this is the only time I can come into the branch. So she starts looking. Then after n few minutes the financial assistant came down to help me. So I explained my whole story again. So she took my contract and went to get an answer while I am waiting (again) After 10 minutes she ask if I called the investment department and I said yes i did before I came into the branch. So she took a walk again and came back and said I must go to inquiries. Told the consultant at the help desk she must know it to advice me to the inquiries desk at took a ticket (E026 Time: 13:20). She told the consultant there to help. So the consultant didn't help me next. I asked her after she had helped other clients because of the time on the ticket. I told her that I was there before them but there help desk didn't know how to assist me, so then she helped me. So I explained my situation to her. She said I must give a written letter why I need my money and fill in a form. So I took the form with me to work because my lunch was over. I completed the form and a letter. Took off at work to take it to her. She also took time to figure out what is the penalty and what must I do and asked a consultant next to her for advise. Never mind asking for advice but isn't she suppose to know? She send all the documents away. I stated on my letter that I am in an financial crises meaning problems and need my money to fix the financial problems. And said the person handling it on the other side can call me for more details. So today 10/05/201 she phoned me saying she got feed back that my reason for financial problems are not a good enough reason to withdraw my money. So I explained I am pregnant and need to pay as many debt I can now and to provide for my 3 months maternity leave where I will not receive my salary. She said that I must prove that I am pregnant and that I will not receive my salary. I asked my boss to write a letter confirming my leave and he will not pay me. I also rewrite a letter. I feel it is getting personal now and the bank has no need to know all my personal life happenings and debt for getting MY money. I feel it is my money and can get it. I did give a reason and fill in the form as required. Now I am still waiting to know if I can get my money and if my reason is acceptable. Then agter resending letters from my boss and so. It has been approved. When I called where is my money. They said investment was in my maidens name. I showed them contract was signed in my marraid surname. So went to the branch to change surname again. Netbank never updated there sistem. Asked inquiries will there be anyting else and she said no. So in 24 hours I will get my money. Got a approves email on Thursday 11/05/2017 it has been approved. On saterday she called me that my signature is incorrect. Must come in again. So still no money after email. Did my side. Consultant has an attitude towards me because I show pn nedbanks fault and hers. She got the email friday the 12/05/2017 but did not notice it till saterday. Told her not my probleme she must have called me! It is my money not the banks. And they seemed not to care. Why must I fight so hard just to get my money? So I need my money for maternity leave to pay the bills and can't provide because nedbank still has my money. Did send mail to helo peter but the response is just that the complaint has been handed to Nedbank. So how must I still be happy at Nedbank? Poor service, consultants with attitude and a sistem that doesn't work. Only words no action. Im changing to another branch for sure.

I am complaining about the money that was deducted to my Nedbank account when I visit the nearest Bank which is in Witbank Town they told me that the transaction was made to the card that I've lost and I find it very strange because I did report the card last year and they blocked but this year the same card made transaction the told me that they will call me within a week they didn't call me.

I visited the branch again which is in KG Mall Witbank they told me to go and come back during the week I did as they say

I come back during the week they told me to fill in a complaining form and give the to fax I did that they also told me that its gonna take 30 days

Why 30 days when I need my money?
Why the transaction was made to the card that i've reported and blocked?
Why must a suffer visit bank 3 times without getting a help?
Where must I get the money to go to Town everyday, the time I must spend going up and down while I need to be at work
Why must a suffer for the damage that is not my faul

# I've thought my money is safer at Nedbank and I was wrong

My name is Sue Hansraj
My Policy number is [protected]
My address is 50 Jackcastle Avenue – castlehill, newlands west, dbn
I had an attempted robbery a while back.
The electronic gate was then forced open.
Since then I had done a claim for the gate.
A service provider was sourced by Nedbank ( Mr BARRY WALKER)
I paid him the excess and the gate motor was replaced and he welded the gate to rail using a single bolt
A few months down the line the bolt rusted and gate sagged and did not run on the track. I contacted Nedbank
Nedbank sent the same service provider out
Instead of doing a proper job, Mr Walker re-welded the bolt from the rail piece to gate attaching them together. in the process, melting the gate a little
He has done this twice now (temporary measure)
This is firstly a heavy duty gate
This gate is used daily
Secondly the bolt has rusted and corroded yet again and when it rusts it gives up, which is what has happened again
The additional piece that is attached to the gate does not sit flush on the rail.
I have no faith in the service provider, as a temporary repairs are continuously being done
I pay insurances
I paid the excess
Yet I seem to battle with problems still
Crime is very rife in my area
I can not have my gate not working
I currently have cable ties on the gate to hold the gate to the rail so that when I press the button the gate runs on the track, to try and open and close
I need to involve senior management as my complaint and unhappiness has even gone on HELLO PETER, but still no resolution or positive feedback.
When my insurance debit orders dont go off I will be held in breach of contractual obligation. Now that you provide a partial incompetant service who is in breach?
Nedbank have no proper records
Nedbank has no clue what they paid for and what they didnt
I had to submit proof to them of invoices dated 2015 to show them they were confusing 2 different issues.
This complaint regarding shoddy substandard work against Mr Barry Walker and my non functional gate was submitted on the 13th March. Today is the 20th April, I have received no POSITIVE feedback.

Where to from here...

This is the email I got from the complaint and I quote...
Good day
Kind note that I am out of the office and will return on the 27 March 2017 For any claim related queries please send an email to [protected]@nedbank.co.za and put the claim no alone in the subject line.
Ellen Ferreira

This is the initial email from my hello peter complaint... and i quote...
From: Govender, N. (Nicolas)
Sent: 11 April 2017 03:46 PM
To: Sue Hansraj
Cc: Govender, N. (Nicolas)
Subject: RE: MISS SUE SUNITA HANSRAJ : Hello Peter Complaint : Case :6983304 : Nicolas
Good day Miss Hansraj
As per reference : 6983304 your complaint was logged on the 08/04/2017
The complaint is still within the turnaround time, once feedback is received from our insurance department I will advise you accordingly.
Regards
Nicolas

Then I received this email which is shocking as Nedbank dont know what claims they actually paid for...
From: Govender, N. (Nicolas) [mailto:[protected]@Nedbank.co.za]
Sent: Tuesday, April 18, 2017 8:11 AM
To: Sue Hansraj
Cc: Govender, N. (Nicolas)
Subject: RE: MISS SUE SUNITA HANSRAJ : Hello Peter Complaint : Case :6983304 : Nicolas
Good day Miss Hansraj
According to the attached agreement of loss document you signed for the funds to be paid out to your account.
Please advise ?
Regards
Nicolas
The amount quoted above was paid for security guards at my premises during a previous robbery. Nothing to do with this complaint as this was a totally separate claim.

My safety is in the hands of Nedbank
I am apalled at the poor administration, the incompetant staff, and the disapointment of not getting my monies worth and having no peace of mind, which is why i pay insurance premiums.

I am going to make it public. I am not going to keep quiet. I think I have been too patient. HAd I not paid my bond, you would have summoned me. If I defaultered with paying insurances the policy would lapse, i pay with complaining, is this what you call services?

Please see the pictures attached of the shoddy work and my gate now being held with cable ties

Bear this in mind
I am a single parent and bread winner
I live in an area where crime is rife
I have been hijacked previously because the gate would not open

would you be so patient with Nedbank?

Enough is enough

I await feedback

SUE HANSRAJ

Good day

I am Valerie van Zyl and have a problem regarding Nedbank who is always quick to put interest on my account on the 1st day of each month and i have explained already to them that i get paid on 27 of each month and then i do an EFT. So my problem is this is unacceptable since the previous time i had to go and withdraw a bank statement from my bank wich is FNB to show money was taken out of my account to Nedbank. I had to go back and forth only to phone Nedbank later and tell them the money is in your account. They then told me yes they have received the money with no saying of sorry for the inconvience caused. Again today i received an sms saying its not received and intrest is added. I need that intrest to be reversed as the money will be reflecting. So why is that Nedbank want to rob me everytime. It is not my fault that February is such a short month and therefor the time for it reflecting is shorter aswell. i really would appreciate if you can meet me on this regard. The last amount was R10287.18 according to the statement inreceived on the 9/2/2017. I have made a payment of R2000 via EFT on the 27th of February 2017. The ref number i received with sms is [protected].
If needed be i can bring you my bankstatements to show the money was paid and i am not sure what the heldup is within the banks between FNB and Nedbank.

I can be contacted on [protected]. I am asking that you consider my request to remove the intrest if not i will have no option to seek legal advise.

Regards
Valerie van zyl(De Beer)

This is my second complaint in less than a month, first was bad service from legal department now they take close to 3000 from my account and nobody can answer as to why it was done, i have a installment of 157 which they take every single month and which has been taken this month but to my surprise thousands were taken out of my account and nobody knows why, the team leader Laverne was very helpful and did do a overnight reversal which i appreciate but it still doesnt help the fact that nedbank just goes into my account and takes money out without my consent and without knowing why.

We done application online for a new credit card, we sent in all documents needed
We did phone to confirm if all docs recieved were correct but they said everything is fine
We have been phoning and phoning we also sent emails but no response
Today the application expires we sent 6 mails to ask that some one phones us back
When we phone they said a agent did try calling but they will phone back but still no one can help finalise the application

On 17 December 2016 my sister in UK transferred money to my Nedbank cr card. I was called by global, notified and said the funds would be in my acc at the end of business that day. 12 phone calls and 3 branch visits I was told my funds were in a suspense acc. They were finally put into my acc on 10 January 2017. When I requested an explanation none was given. At least have some courtesy. I would also like the interest of this 51k that Nedbank sat on during this period. I have banked with Nedbank for over 35 years. What is happening with your staff and total lack of following through, feedback and total lack of customer service. Disgusting

Greetings

Smith street / city view

I trust and hope that after receiving bad customer service from nedbank today, I will be able to have peace of mind and have my problem pending be resolve.
15/02/17, I visited your smith street branch in durban.
I arrived at the bank at about 9:05 of which I had a deposit, in that time I held my place at enquires to receive access to my bond and to retrieve funds available, prior to visiting branch I did call the call centre to ensure I have all the necessary documents.
I followed the queue, the cashier mentioned they no longer transfer funds to another ac unless it is nedbank savings, to my standard bank anymore.
The consultant mentioned that I have a savings ac. Of which I had no knowledge. It was great I could excess funds, however my ac was dormant, so she required me to call the call centre from the bank to activate my ac. Once this was done she proceeded with all paper work and submit my card, she mentioned I can do it from my phone or sst system which is offline, and that if need to use system I need to go to another branch down the road. The supervisor requested a lady to assist with my cell. My cell be old she tried and said I must go to the other branch to do the sst machinec is working at city view and it will be better, she mentioned I need to see collette the customer champion. In the rain I walked down the road, note the risks in durban / cbd. When I arrived at the city view branch I ask for her at the consultant, she took 15 mins to come through, we tried the machine, but due late signal in the branch we could obtain ref. No. From my cell the same time. We tried twice on sst, then she used my cell, of which she mentioned not working, murphy's law I was going to receive my company cell the same day, off which I received by lunch time. When I went to the office. Collette (City view) then failed she called larazus from smith street branch, why a back office was not done, he mentioned I must come back she ask him why they could not do a back office (Bond to savings). Wanted me to visit a branch near my home, I said no way I am not taking, off again your;ll will sort out.
On the way to smith street I new I did not take my card to afraid to open my bag, in the rain still proceeded back to smith street, when I got to smith street I just lost it, I was livid, I decided to be a mad person and raise my voice as I have been pushed around too much, being quite was not working and taken for granted, this is like 10:55 since 9:05 entering the bank, I had enough, after raising my voice I ask for lazurus as collette spoke to him, the floor manager came and call the lady supervisor that assisted me previously "she says I thought the lady helped you over the phone " I said no she sent me to the other branch, the floor manager zihle nkosi was so good it took her 5 minutes to do it on my phone, time 11:10, I said to them to check with collette on my card, collette said I already got my card, I said the supervisor I don't have it, she said I must go back there, she helped me with transfer. So now this is the bank supervisor knows my card lost says she cannot help me, in that frustration I said leave it because it 11:15 I need to go back to work long as the transfer is done.
I just think it is unfair that I do not have a card, due the lack of customer service and fustration I received, almost 2hrs :15 min. I had my transaction processed.
I am disgusted with the customer servicel, I have all my polices with old mutual this service is not on. I don't think I should pay for an additional card,
I never wanted to go in the middle of town in the rain still battle for parking, added frustration walking the streets in the rain, taking off from work for something that takes half hour, I had to explain to my boss on the long absence.
This was the worst day I ever had in a bank in my life, and I am dumb struck on your staffs behavior.
Unhappy customer

I am extremely unhappy with the appointments made by the Bethlehem Branch under the leadership of Adel Swarts, I am employed by nedbank as a teller enquiry clerk outside nedbank, I applied for the same position in the Bethlehem branch because I needed to be closer to home, I was not considered for the position the manager opted for a guy that works for truworths and another one from marks without any banking experience, the branch managers is appointing friends of one of the employees at the branch named Lakay, the one guy from truworths is his cousin and the other guy from markhams is his bestfriend, the guy is doing whatever he likes and no one can say anything to him because of the branch manager, what happened to the values of growing our people? The branch manager is not making any effort to hide the fact that she is giving this guy preferential treatment. Please go on surveillance check how many clients does the guy see, check his phone bill and cross reference it to his poor sales, check his leave dates, and you will realise that this branch manager is running the branch to the ground with her favouritism and demorilising staff, check how many interviews has she done for positions, check her shortlisting of candidates and you will clearly see that she doesn't follow procedure and all she ever does is to please her blue eyed boy.

Went to the branch at nicolway was assisted by amanda who was extremely rude, unfriendly and has an equaly stinking attitude. A transaction went off on my account and I did not receive a notification. On asking why this is so she said I would probably receive it later in the day. The reason I have notifications surely is to alert me of all transactions when they transpire, what happens if there is a fraudulent transaction on my acc and im not alerted I asked her. Her response in her words" then you stand to run a loss 😳and so will the bank" seriously?! As an employee of yhe bank surely it should be in her best interest to prevent this from happening, no?

Asked to see the manager, as I was having other issues, I left the branch more than 20minutes later and I had still not seen the manager.

Appalling!

Last year I applied for a personal loan from nedbank and I was declined this year I applied for a credit card I was again declined what I dont understand is that yestday I recived a call from capitec bank offering me a loan of 60, 000 and today I went there and they checked it at the branch and find that indeed I do qualify for that amoun what i dont understand is that the bank that I use is declining me credit while capitec is offering me credit so why should I continue using your bank if u cant help me even when I bank with you guys. I am looking forward to ur response ([protected]) thats my number [protected]) thats my id

On the 26th of december 2016 I attempted to deposit r3000 cash to my credit card account but I couldn't complete the deposit. The atm displayed a 'validation of notes' message on the screen. I waited for about 2 minutes but the deposit didn't go through. The atm then displayed a message about equipment failure. I called the number on the atm, they told me to consult the branch. I went to the branch (Setsing crescent) on the 28th of december since the 27th was a holiday. The lady at yhe enquires told me they will open a case and a person who balances atms will check and my money will be in within 7 working days. I am still waiting even today. The atm ref is fy67.

Global USA organization working with Nedbank took all my money from my credit card without any notification a staff member of Nedbank fraud department by the name of Julius is in this as I asked him to stop my card at 6.10 he did not stop it and allowed the transition to go through I tried contacting someone else at fraud department but this man kept on answering my call

I went to Nedbank branch at Glen Acres The service was so bad.
1st I been at the reception desk the Lady there did not even great me with a friendly face no helpful. I told what I need to do so she said to me I can do it telephonic at the Call Centre, but the Call Centre told me I need to go to the branch to give my prove of letter that I been retrench, she said to me well then you must sit and wait, was very rude. I sit for a couple of ours before I been serve. The Lady in office 11 was not even helpful all so. She gave me a form to fill in and told me to go and sit in the office next to her and when I am done must come back to her. When I was done she was busy with a client and took me back to the reception desk and she told the same lady she need to help me straight away, but she just gave me a number again and need to sit again. I thought well this is not on. I went back her and told her that she need to help me when I told her that I will put in a complaint. She took me to another person to help. I gave everything for her. I phone the insurance dept for my claim to found out what is going on and they said they did not receive any documents of me. I do not have work and I must waste my money on call and petrol to go back to them. This is such bad service. I need to get this sort out urgently.

To Whom it may concern

During November my sister phoned the Nedbank Uitenhage branch on three occasions to query the process of my mother’s accounts and her having power of attorney. She was told that she would not be able to make an appointment on a Saturday but that the bank policy is to assist the elderly in queues ahead of others. She was told that Nedbank cannot make exceptions as they are busy.

On Saturday 26 November, I contacted the branch and was told the same information. I warned Mariette of the Uitenhage Nedbank branch that my mother was elderly, that we had moved her to an old age home the previous week, that she was on medication and that stress can cause a panic attack leading to her being unable to breath. I warned that paramedics would be required in this event and that all we were asking for was a contact person they could ask for on arrival. On this day there was a carnival in Uitenhage making it even more difficult for my sister to then take my mother in to the bank. As my mother is in an Old Age Home in Kirkwood and both my sister and I work it is not viable to take her during the week.

On Saturday 26 November, via some investigations, I was able to trace an employee of Nedbank who contacted Jeanette who was in charge of the bank on that Saturday as the manager was not on duty. She then phoned me and explained that it was not possible for appointments. However, she was most obliging and helpful and suggested that we come in to the bank on 10 December where she would attempt to assist my mother. However, with my mother’s health deteriorating, my sister took her on 3 December as it is vital that the power of attorney from lawyers be processed by your bank so that my sister has signing power as the Old Age Home needs payment and other financial matters need to be finalised and we cannot merely wait for a Saturday where the bank might not be busy!

On 10 December, my sister and mother waited in the line. In spite of my mother being frail and of ill health and in her 70s, and in spite of being told telephonically that the bank moves the elderly to the front of the queue, my mother was forced to wait in the line and received no special help due to her age.

I wish to place on record that my mother has been a client of Nedbank for decades having been with Boland Bank before.

I phoned the customer care line early on the morning of Saturday 26 November and was put on hold for a substantial amount of time while the customer service officer supposedly phoned the Nedbank branch – she then came back on the line and said she would phone me back shortly. One week later and I am still waiting for that return call! She also DID NOT provide me with a reference number which she was required to do according to the voice message I heard on the helpline before the call was answered. There was no customer service from the customer service team!

Furthermore, my sister ensured she had all the documentation required but the bank refused to accept her proof of address and needed a police affidavit – she was not advised of this when making telephonic enquiries. Having stood in the line at Nedbank for a long time, she then had to go to the police station and then return to the bank queues again. All of this with a sick and frail elderly person with her!

Other banks arrange to go to the elderly for financial affairs but NOT NEDBANK WHICH HAS CREATED A FRUSTRATING AND POOR EXPERIENCE at a very traumatic time for my mother and her family – moving her from her family home to an Old Age home was hard for all of us, but even harder was the callous, disrespectful and frustrating manner in which this matter has been dealt with by Nedbank via its non-existent customer relations department who never phoned me back to the Uitenhage branch who failed us.

I trust that I will receive feedback on how your company slogan of a commitment to first class service is supposed to work as opposed to how it does not exist in the case of one of your most loyal and oldest clients with decades of business with your bank! I furthermore trust that an apology will be tendered directly to my mother!

Sandra Gerber

I have a current account and 32 day notice account with Nedbank. On September 30 2016 I went to Nedbank Westgate Mall to close my current account. I was assisted by a consultant in cubicle number 18. I signed forms to close the account and was never asked for reasons why. The consultant advised me to pay R92 odd rand on my account and indicated that the amount would reflect after 24 hours and only then will my account be closed. I proceeded to sign account closure documents and was informed that she will close the account the next day and advised that I may leave the branch.

To my dismay, I received an sms indicating that my account is overdrawn and never been closed by the consultant.

A few weeks later, I went to Nedbank and cresta mall again to close the account and was told I could not as it was overdrawn. I was assisted by Rose Mokoena and had explained to her what had happened at Westgate and she indicated that there was nothing she could do and she could not close the account. I immediately gave notice on my 32 day notice account to Rose Mokoena and signed the relevant documents. Rose indicated that I should come to the same branch on November 10 to collect a cheque for the full amount.

On November 21 2016, I visited the Westgate branch and went to the consultant who was initially instructed to close my account in order to ascertain why the she failed to do so. She took no responsibility for failing to close the account and merely indicated that it was my responsibility to ensure that the account was closed.

This consulted was rude, defensive and ensured that she had the last word. I requested her to give me the cheque from my 32 days notice account as I want nothing to do with a bank that employs inefficient incompetent people who have no customer service skills. The consultant AGAIN DID NOT ASSIST ME as Rose Mokoena from the Cresta branch apparently gave notice for only an amount of R2900 when it was meant to be for me than R9000. Upon respectfully expressing my disappointment with the service offered by Nedbank, the consultant became defensive and indicated that she cannot take responsibility for Rose Mokoena. She told me to go back to the cresta Nedbank branch for Rose Mokoena to sort out.

On 22 November 2016 I went to the Cresta branch where Rose Mokoena failed to give reasons why my money cannot be released. I asked to speak to a team leader and was directed Cheryl Fourier who was the cHarry on top of the incompetence. Cheryl was confident in telling me that I am not going to get the money on the day I visited the branch and confidently refused to let me know when my money will be released to me.

It is more than 40 days since I've given notice yet Nedbank refuses to give MY MONEY to me. I am being incredibly inconvenienced by this delay and incurring expenses driving from one branch to another and getting incompetence over incompetence. I am tired of this and I want my money immediately!

I expected better from Nedbank. THIS IS UNACCEPTABLE BY ANY STANDARD! THE SERVICE IS DISGUSTING. I'VE BEEN PATIENT ENOUGH! This type of service is bad business and request to be refunded on or before 23 November 2016.