SUBMIT A COMPLAINT

Nebraska Furniture Martmanwa uxw5233hm l-2 eh-pwr lth recl lvst

We received this recliner on 2/7/18, On October around the 3rd of that month we submitted claim number 979376. The foot rest support came apart from the loveseat. A service man was called out on 10/12, and the part was ordered on 10/17 with the part being in from 4-6 weeks. It is now 7 weeks and I called and spoke to Shanon the Supervisor at the Colony location who informed me that even though your supplier is in the US the parts are coming from overseas. I was never told when I purchased this that the parts would all come overseas, your sales rep Linda Cassidy never mentioned this, if she had I would have never dealt with the company ordering parts from overseas because I would have understood the wait time. I am filing a complaint with the Better Business Bureau, the is the probably the worst customer service I have ever experienced, the loveseat is only 8 months old, your supplier provides sub standard products so I blame you also for selling your customer sub standard products. This will be copied to the BBB

Nebraska Furniture Mart

Su
Dec 06, 2018

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