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National Rental Car/BWI / new rental policy

1 Maryland, United States Review updated:

9-8-09 I placed this complaint 1-wk ago but have yet to get email or phone call from anyone concerning this new policy of renting using only credit cards. As in my earlier complaint i'am a good emerald card holding customer w/o any charges owed. Even after being a member since 1997 using the same suntrust debit card I was refused a rental. The agent further explained that I could hold the car on a credit card but pay upon return of the car with my atm card that again i've used since being a member. I'am a police officer and I cannot jepordize my employment in any way. I know i'am not special but some consideration should be in place in the system to assit long time emerald card customers, especially those who've no out-standing balance (S) and currently are in good standing w/national. Help mr. Day

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  • Xa
      9th of Aug, 2010
    0 Votes

    This "new" policy of yours has been around for YEARS. Its just that only now did someone actually call you on it. Debit cards (a.k.a. Visa/Mastercard that is attached to a checking account) is typically only accepted if you have a Round Trip Travel Ticket (either a plane, train or cruise ship ticket coming into and out of the originating location). I would imagine that this hasn't come up until only recently because you had such a ticket almost every other time you rented. Or it could just be that the guys at BWI were being extra careful in following their policies. Maybe they just got a new manager or something.

    I do agree that as an EMC member, they should've cut you some more slack there.

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