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MyTheresa / very unprofessional service

Germany
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I wanted to buy a pair of sneakers and found MyTheresa website. Really liked one pair and decided to order. But I was not sure about the size so I called customer service and they assured me that they had my size in stock. Great I thought! So I placed an order and paid.
Was waiting patiently but nothing arrived. Later someone from the company contacted me and said that there was a mistake and they did not have the correct size in stock. So I asked them to cancel my order. I'm very disappointed with MyTheresa. The fact that they cannot provide the customer with a proper information clearly shows how unprofessional they are.

He
Jul 29, 2016

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