The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

[Resolved] / customer service is unreachable

5 United States

After activating my card, it keeps getting declined when I try to use it and their customer service is literally a sales pitch. If you don't want to pay shipping on their "free" gift card, and you just want to get some help from a customer service, they hang up on you and tell you the number you called isn't available. Its the customer service number listed both on their website and the back of the card for service! How are you supposed to get any help with your card? Hand over your information to a company you don't trust in order to pay for shipping on another gift card you don't want? Will they transfer you to an actual customer service agent after that? I've had 6 other cards from these guys that worked, but this is a nightmare once you actually have any issue or need of assistance.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Customer Care's Response, Jan 30, 2019

    Rebate Special Services
    Dear Consumer: JonMC

    We received your compliant regarding your Prepaid Card. At your convenience please contact me at the email address listed below in regard this matter.

    Kent Patterson
    Complaint Analysis

    Blackhawk Engagement Solutions is now Hawk Incentives, a Blackhawk Network business

Jan 29, 2019

Post your comment