My Hub Travel — service and refund
I would like to file a complaint against My Hub Travel, located in Noida. (Website: http://www.myhubtravel.com)
This is a fraud company.
I booked a trip for shimla on 3rd of January through this company. The cost for the package was 10, 800/- including everything. Frst they asked me to pay 50% of the amount before the trip to get the bookings done. As i did the payment of 5400/- they started demanding the payment of rest 50% of amount too. I made rest 50% of payment too. But after this they started manipulating the things. Next day, one of their executive called me nd asked for Rs.5500 more for the Taxi in shimla (as acc. To him taxi service was not included in the package). But when i told him that i have screenshots of all the package details nd I'm jst abt to come over there at their company's place he got scared nd he disconnected the phone then one of his senior called me and tried to threatened me by saying 'charkhi dadri se he hoga na tu dekh lunga aaja tu company mein fer dekhta hu tjhe nd blah blah'
After few minutes he called me again and asked me to hav a look on company policy nd T&C. Acc. To him company can raise the travel amount any time nd this is mentioned in the rules. Then he gave me a proposal of refunding the full amount by saying 'Aap kis duniya mein ji rhe ho doctor sahab NCR mei rehte hue aapko NCR ki knowledge nhi h hum aapko refund toh kr rhe hn bht saari companies toh refund b ni krti'
I said uh jst start the process of my refund i don't want anything.
In 1-2 days the process of refund got started nd within 7-21 days it has to be refunded as this is also clearly mentioned in their refund policy. Lst week on 16th of feb i called them nd asked for a final date of the refund. They told me that your amount will be refunded on or before 22nd feb. I waited for today's evening bt when there is nt any response frm their side i called them in the evening asked for the same bt they gave the same silly excuse that their account is blocked nd they need some more time bt this time i clearly told them dat I'm gonna lodging the complaint in consumer court. As uh hav to refund within 7-21 days nd its been around 4 months..
I request you to banned such kind of fraud companies from the market and their employees must get fined and punishment for doing frauds with customers. .
Dr. Rahul Arora
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