[Resolved] My Hub Travel — refund of advance of rs.14000.00
This is to bring to your notice that the Rs.14000.00 (Rupees Fourteen Thousand) which I made against the 50% advance to My Hub Travels in March 2018 is yet to be refunded. Till the time of receiving the advance payment, their office person Ms. Prerna was continuously in touch with me over calls and messages on Whats app, but the minute I completed the transfer of Rs.14000.00, I stopped getting any feedback on the bookings. The company did not even acknowledge the receipt of payment by email, and this was done only on Whats app.
Subsequently, when I called after 2 days, Mr.Rakesh demanded that I pay an additional Rs.6000.00, without which he could not proceed with the bookings, etc. He was adamant and after 2 days informed that he is willing to refund the entire advance amount of Rs.14000.00 within the next 7 working days. It is now more than 45 days, but I am still to receive my money. Whenever I have called, Mr.Rakesh has some excuse or the other. A few days back he said something about a wedding and very coolly told my husband "You will have to wait till 22nd April". One of his excuses was "Boss is in Chennai and hence cannot transfer payment or send cheque". And his new one is the best "Our Company's account has been blocked and hence we are unable to release payment to anyone" and that I will have to wait for some more time (I have read this same statement in one of the complaints on this forum)
I have now realised that this delay tactic is nothing but a way of cheating me. My Travel Hub is a fraud company and this is their fraudulent way of collecting money in the name of advance. After going through so many complaints, I now feel this way of collecting advance in the name of booking is their modus operandi and they are not really a travel agency of merit and this is their main revenue. Unfortunately, we did not go through the reviews of others properly before making this advance payment. Or else we wouldn't have fallen prey to this online fraud.
Through this complaint, I am now requesting this complaint forum to take up the case seriously with My Hub Travels and help us to get back our hard earned money. In fact, no hotels, tour companies, cab agencies should even deal with this company till they stop this online fraud of cheating people in the name of collecting 50% advance.
I hope this complaint forum would take suitable action against My Hub Travels.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
My Hub Travel Customer Care's Response, May 07, 2018
Dear Deepa Mam,
Please provide us some more time for refund the amount .
Updated by Ram Iyer, Jul 01, 2018
Travel & Vacations My Hub Travel Customer Service Holiday Package
My Hub Travel / Holiday Package
1 A-32/5, Sector-82 Noida India - 201304, India, India
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I had made a complaint regarding non-refund of advance paid to My Hub Travels. The company had requested for time. It is almost 2 months since I have complained, but I am yet to receive the Advance amount of Rs.14000.00. Suddenly I find that the company claims that their customer care tried everything to contact me, but according to me, Mr.Rakesh had contacted only once and pleaded for more time. How much more time does this company need, is my question? This is nothing but deliberate cheating by sweet talking customers to cough up money claiming this as 50% advance amount.
As I can see from the ocean of complaints against MY HUB TRAVELS, I understand that this company is only cheating people all the time. It is time someone takes up this and bar the company from dealing in this manner.
Could you please be kind enough to let me know what is to be done now? Do I need to proceed legally through the consumer court or through normal legal procedure from the designated court? Kindly let me have a line in reply to enable me to proceed further in the matter.
Updated by Ram Iyer, Jul 02, 2018
The company states that they have resolved the matter. How? Did they refund our money?
The matter has not been resolved till date. No. 1 cheaters they are. My Hub Travels has been doing this since very long. All the while they have been escaping I think, that's why they have gathered so much guts to go on cheating more and more people every day.
It's time this complaintsboard.com takes cognizance of all the complaints and takes preventive measures in order to save the gullible who when spoken to very sweetly, for instance like the staff of My Hub Travels does.
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