MultiChoice Africa / DSTV
reviews and complaints

On the 28th of March 2016 we had a call out with DSTV Supreme Signal to come and fix our signal since some channels were not caught and DSTV told us to get DSTV technicians to fix it. A call out was made to Chris [protected] for the job. The gentlemen by the name of Michael and Brandon came on behalf of Chris, later confirmed as his workers to assist. They inspected and said we had to replace the TWIN LNB since it was not working and had to be replaced which they did but unfortunately we never inspected it to confirm if it was brand new, we took their word.

On completion, they confirmed the guarantee on the TWIN LNB was 6 months and we should call them if anything should occur before then, which in most cases is unlikely to happen since it last years, that was their words. Satisfied at that present moment that the signal was back on all the channels that were not available. We settled the bill but we had a dispute on the call out fee that doubled on arrival from R200 to R400, needless to say we paid it and the R550 for the TWIN LNB which is not working now from 23th of April 2016.

We thus called Chris on the 24th of April and told us we should call Brandon since he had fixed it but we questioned, how they had his receipt details, which they had billed us on. His reply was they had used his bakkie without his consent(which we discovered was a lie, since his wife confirmed that Michael and Brandon do work together sometimes for Chris). We thus called Brandon and he kept lying to us saying his coming, up until we had the last called on 2nd May 2016 after numerous calls. Our complaint is Chris is not honest about outsourcing of work to Brandon and not wanting to take accountability for the unsatisfied poor service and the defective new TWIN LNB that is no longer working after being replaced.

Our request please, is the replacement of a new TWIN LNB has said that is was working and more so the guarantee has not expired.

Trusting our complaint is heard and as we await your reply.

Business details of Chris:
DSTV SUPREME SIGNALS
t/a Brown Bridge IT Solutions Pty (Ltd)
Reg.no.[protected]/07
(Jhb) [protected]
(Pta) [protected]
Cell: [protected]
Email: [protected]@dstvsupremesignal.co.za
Website: www.dstvsupremesignal.co.za

I have taken a dpp contract with an explorer now for two months from day one I have received problems, when I called multichoice they advised that the installer must come sort it out. The installer is an acreditable installer sent by multichoice to install. I called again two weeks back as all my hd channels are scrambling I have been promised since two weeks that installer will come sort it out, my original installer came out and said its was ok not even 2 hours passed and I am having the same problem I called again 5 times after that they promised to send another installer until now no one came an I am paying full amount and receiving no channels for that

I am really not sure if DStv puts there customers first! Apparently not! I have, since December 2015 amended my payment dates with you guys from the 26th to the 30th of each month. It was agreed and sorted...or so I thought! Every time on the 26th since December last year, my viewing is cut off! WHY?! Many subscribers would agree that Multichoice's customer services ranks among the worst in its class! I think they 'bit off more than they could chew'...meaning, they have reached their target viewership but simply cannot render the service required from their customers. I try in vain to reach a consultant, to help telephonically, but very seldom succeed. Only to be left frustrated and with a hefty phone bill. I seem to have received quicker replies on their Facebook page that says "Typically replies within an hour". This should actually read as "Typically replies within a day or so." I am still left with no viewing already paid for.

On 29/03/2016 I paid R29 to multi choice Newcastle kzn, Cashier Nondumiso Thobile Receipt no:[protected] to keep my Dstv on line as I moving to another house in Newcastle. When setting up my Tv and dish in the new home it didn't work, giving a E19-4 error and not connecting.
I called out a Tv technician to rectify this problem costing me R200. The technician told me my Dstv has been cut off and I must call the centre for assistance. Sifhiso helped me to get the Tv back on line informing me that I have to pay a additional R109 and the reconnection fee was removed. The phone call cost me another R30 .I want to know why must I pay this R230 cost because some person didn't do his work.

I did the explora upgrade and it was instaled on thursday the 20/04/2016 ande when i got home the chanel bocet was not at all what i understood i thought it was the bocet just under premuim. Now to fix it i was just told it can take more than a month and that after i made ñumeros calls to them just to be told it can take more than a month. I also read the therms and cond of the explora upgrade and there now where stands it cant be upgraded to premuim. I am very upset about theire quality of service after many years of being a client.
I am going to post this compliant on every site i can find.
Tiaan Pretorius [protected]

I am currently a DSTV Premium subscriber with extra view which amounts to R844 p/m. My customer number is [protected]. I enquired about the price lock option plan of R899 p/m whereby one receives a DSTV Explora, Premium package and extra view/access fee inclusive. I explicitly asked the consultant from DPP department (as per the recorded telephonic call), namely Devan, whether I would be charged for any charges as I currently have a HD PVR as my primary and a SD decoder as the secondary, therefore the extra view is set up. I referenced and asked the consultant several times what the installation entails and he said that the HD PVR needs to be moved from the primary to the secondary and the DSTV Explora would take the place of the primary. I enquired all of this before I took up the deal making sure that there would be no additional charges incurred to me. He said that there would be no costs incurred to me only if I wanted an additional TV linked. They said that they would inform me once they deliver the decoder then Multichoice starts charging), but I .e once they deliver the decoder then the Multichoice starts charging), but I received no notification. The decoder arrived on 31 March 2016. The installer came 2 days later (02 April 2016) and said that he would charge me R750 for the set-up of Extra view. I was not given that information that they would charge me as the DPP consultant assured me that there would be no additional costs incurred to me with regard to installation. I phoned Multichoice as the installer was there and the woman told me that the installer is correct in charging me for extra view set up as the package only includes the installation of the DSTV explora. I cancelled the contract and they gave me an escalation number 7706880 and said that DPP would phone me back. I asked the consultant if it is possible to cancel and she said yes since I only have the decoder 2 days in my possession. On 06 April 2016, I phoned Multichoice again for a follow up and they sent me from post to pillar spending more than 45 minutes on the phone. The consultant sent me a decoder payment plan: Settlement quotation amounting to R2883.41. Then I explained to the consultant that I want to cancel the contract as they gave me the incorrect information in order to sell the product and service. The consultant gave me another escalation number: [protected] - I23. Another point, the consultant said that Multichoice would charge me only when installation occurs.
My dilemma is that I am currently paying R844 and R899 per month. I cannot cancel my current subscription of R844 as there would be nothing to watch on TV. So I'm stuck with paying for a service R899 which is not in use. I want a cancellation done from the date the incident was lodged with Multichoice.

I have called the call centre numerous times and posted on Hello Peter whereby Multichoice says that they would contact me directly, but to no avail has that been progressive. A few of the consultants said that they would have to go through the call recording before a decision could be reached (the call recording is attached to this complaint). With regard to my cancellation of the price lock deal - Is DPP department short staffed or what? This problem has been escalated since 02 April 2016 and numerous times thereafter (kindly refer to your records). The debit order is expected to go off on the 28 of this month for a service that is not installed or in use. I do not want consultants to phone me and Multichoice to just respond just for the sake of responding. I would actually like Multichoice to take action! I do not want consultants to phone me and say that they will get back to me since only their superiors can make a decision or phone me back just for the sake of responding and telling me that they will get back to me by a certain date and never return the phone call ever. Are there any superiors or managers that can actually assist in resolving this matter? Another thing the consultant’s phones to my home number during working hours and not on my cell phone (FYI I am not unemployed or work from home).

We have been experiencing problems with our explorers (we have 2) we have phoned numerous times with the staff "taking us through the procedures" to no avail. They said we must take the explorers in to be tested, this resulted in the explorers being tested and then we were advised to give in those two and swop them for reconed machines to the cost of R800 each. My husband then explained why would he do that if our explorers are new and working, why would we want to swop them for recons AND then pay for it? The lady just said that is a option. Another DSTV installer then said our problem is that we need the "new eye" This is a closed unit and my husband bought it for R750. They said installation is very easy and he got home installed it and still nothing worked. Out of pure frustration he then phoned a "accredited installer" which came to install the new eye. After installation and no luck yet the installer said we need new cabling and this exercise then cost us a additional R1500. This installer also explained to us that DSTV at times send out a virus to their hardware to make extra money (which I now completely believe). Once again we phoned DSTV. I spoke to a very nice lady, she wanted to go threw the whole procedure again and I begged her to please go our history and check how many times we have tried to get this fixed. After waiting about 5 min she said she can see we have had this problem a while and she gave our complaint through to her supervisor. I asked her if I can please have her supervisors nr and she refused. I explained to her that I am a client and I think it is my right to have the supervisors nr. She said sorry she cannot! I do not understand this! I am a paying client! How can service like this be tolerated? In the call centre 90% of the staff does not even understand what we are explaining. I am frustrated and ready to call it quits, I know my loss of R900 will not break DSTV or make them provide better service but by the looks of all the complaints I think they are in for a rude awakening. I just need help! And all avenues are leading to dead ends. If Hello Peter could help...high 5 to you.

We bought a pvr, loaded box office and waited for 48hrs to activate. After 48hrs we couldn't view a rented movie, although the rental fee was deducted from the box office account. After countless phone calls to the call centre we were advised to go to our local walk in centre. We took the PVR there for testing and they told us it was fine. We went home and again struggled for 5 more days and more phone calls and airtime wasters on the other side of the line. We then went back to the walk in centre and five minutes before closing time, the sales lady slammed the door right in our faces refusing to assist us. I then went back home, called the customer care and insisted on speaking to a supervisor. The supervisor told me that she would phone me back at 17h20, but not surprisingly did not. I then phoned back at 17h40 and spoke to another supervisor who said that she would phone me back at 19h00, but also didn't comply with her statement... Witbank walk in centre has got the most incompetent, under trained and most unprofessional customer relations service i have ever come across. If somebody does not sort out witbank branch, i will personally make sure that everybody in every town knows how incompetent MULTI CHOICE STAFF are!

We exchanged our "old PVR decoder" for the explora at Ariel and satellite Pretoria in August 2015 to use as the primary decoder, this was done on my Mothers account (Yvette v Rijswijk). We then wanted to connect our HD PVR decoder as the secondary decoder so we got a DSTV accredited installer to do the set up for us. The installer could not do the installation and said the HD PVR decoder was faulty and we should take the decoder in to Ariel and Satellite; they confirmed the decoder was faulty. They explained that they don't make the HD PVR decoders anymore so we could get a refurbished one or we need to get another explora as these were our only options.

 

In February I (Kaylee Jooste) took out the deal of R899 x24 months with the explora. My mother and I went to the Ariel and Satellite on 26th February to cancel my mothers subscription and do a change of ownership (the explora bought in August) to my name. We completed all the paperwork there and provided all supporting documents. They could not link the two explora decoders yet because the "explora on the deal" was not activated by that time. 

 

The Installers from Ariel and Satellite Pretoria came out and did the installation as part of the deal on the 27th February 2016. This was when this new explora was opened and activated for the 1st time by the installers. The Sunday evening the account was suspended due to no payment received (my debit order date is the 28th and because it was on a Sunday it was only going to go off on the Monday) so we did not have DSTV for a day. After the payment went off the DSTV was connected and working. The Wednesday evening we started getting the E48-32 error (There is no signal. This may be due to bad weather or a faulty connection in the installation). We spent hours on the phone with DSTV to try and fix the problem and escalated the problem to a supervisor, they informed us the explora decoder is faulty and we need to take it in to get a new one.

 

The following Saturday the 5th March we had to go back in to Ariel and Satellite with the brand new explora that was a week to get it exchanged it for a new one. We got home and connected the explora and it was working. A week later the same E48-32 error came up. We called DSTV again and they did the reset to factory default and it would still not work, they said again the explora decoder is faulty and we have to exchange it. I explained that we did it a week ago and the guy I spoke with said it might be that they gave us a refurbished explora where the hard drive was not set up correctly or done at all.

 

I called Ariel and Satellite Pretoria and spoke to the Manager at Multichoice I think his name was Reinhardt. I told him what DSTV call centre told us and I wanted to know how can they exchange my brand new explora that was a week old for a refurbished one? He said if is was a week old the system will not allow a consultant to give us a refurbished one. I said that I will not for a 2nd time go in to exchange this explora. He said he can see the installers will go out to us again tomorrow to check the installation and then if the decoder is faulty they will take the decoder and bring us a new one.

 

Saturday 26th March the installers were there and they said it is not the decoder the Smart LNB was faulty so they gave us a new one. The DSTV worked for about a week again and then the same E48-32 error was there again. Again I called DSTV call centre and they did all the reset to factory and still it was not working. Again we had to get the installers to come out.

 

The Installers came out again 9th April and the Smart LNB faulty, the installers did not have a Smart LNB so they took one we had at home and connected same, they are supposed to bring us one to replace ours tomorrow. The secondary decoder was working but the Primary decoder that's already been exchanged was faulty and we need to get is exchanged. I asked the installer if they can take the decoder and bring a new one and he said no we have to go in to Ariel and Satellite.

 

On Sunday evening we got once again the same E48-32 error to date the error is still there. Under Central information is shows the signal 80% and quality 100% and then is changed both to 0%. So we keep losing signal for some reason. We will be watching a channel and then all of a sudden the E48-32 error will be there then is stays there for a while and then it goes away.This is how it has been going on since the 1st installation 27th February.

 

I am quite fed up to say the least!

 

In between all of this we had problems with x-tra view, box office and catch up.

 

The strangest part off everything is that we stay in a complex and our neighbours right next doors dish is next to our and they have no problems.

 

I want someone to come out and test every DSTV connection we have set up and if they have to re-install everything that is what I expect!

 

I will not go to Ariel and Satellite one more time to "exchange a faulty explora", they can collect my "faulty explora" and bring a new one! Does DSTV not do quality checks on the decoders? This is not normal for a brand new decoder x3 times to be faulty.

 

I have waisted hours on the phone with the DSTV call centre on my own bill as they apparently can not call their Client's back!

 

I will NOT pay for this R899 deal for x24 months if this is the service and POOR quality of devices you provide! I will take this as far as court if I have to. I have been paying for something that has not been working as it should be working!

 

I would like a senior manager or even better the CEO of Multichoice to review my whole profile at Multichoice/DSTV, so that they can see all the calls made to the call centre and all the error's and issues I had to deal with.

 

Please also take note that there were problems and wrongly set up with my subscription on the Call centre side and the wrong debit order was deducted, I spent again an hour on the phone with them where they told me they will refund my money to date I have not received ANY refund!

 

I would suggest that you train your employees properly so that they don't make mistakes on customers profiles and mess with their money and debit orders.

 

My ID number is: [protected]

 

I would expect a call from a manager today.

 

My mobile is [protected]

I am complaining about Multichoice who has disconnected my account 4 times this month. I have made payment via EFT on the due date, that was the Saterday over the Easter Weekend. The Tuesday my account was disconnected saying that I owe them. After explaining myself, the service was reconnected. The Saterday, it happend again. Saying I owe them R100 odd to reactive it and late fee. After again I explained myself, the service was activated. No longer than a week, it happend again, complaing on Hello Peter and on Facebook. The service was reactivated, saying I must forward the proof of payment as the funds reflected late. (That was not true) due to insolvent funds, I was not able to retrieve a statement. Until today, my services again was disconnected. I compaint again (as I have paid) on Facebook. No answers, only a automated reply. Via emails as well, I have send them proof. No one is taking responsibility and everytime a new consultant is attending. Explaining that the payment has been made on time, and that it was not my error it reflected late. My service is still off, wasting my time and money. I demand free connection for a month, I am angry and discused.

Hi my name is Howard Lichaba and I am a Multichoice customer. I've been having serious problems with my account recently, with my services constantly being disconnected. On the 24th of March 2016 I made a payment of R460.00 for two accounts (Dstv easy view and Dstv compact). Multichoice has credited the whole amount to my EasyWiew account, creating numerous advance payment to the account and leaving the Compact account in arrears. Hence the disconection of the Compact account. I have call them several times to fix this but the problem still remains. Every time i call they would acknowledge their mistake, reconnect my services and then tell me that the issue would be resolved within 48hour, but in just a few days my account would be disconnected again. This is very frustrating and causing serius emotional strain to me and i just cant bear the costs of calling them anymore. Please help...

My details are as Follows:
Name: T.H Lichaba
Customer No: [protected]
Cell: [protected]
Address: 529 Mandela Str
Ratanang
Jacobsdal
8710

I hereby wish to bring to your attention that through Multi Choice doing a double debit order last month on my account has offsets my

budget and I end up with debit orders not being paid as stated below.

I now have to wait 30 days for an error on your behalf which is unacceptable.

I will be informing my bank to cancel all debit orders for Multi Choice in the near future because you have incompetent people working for you’ll.

I phoned the call centre and no one can answer why this was done accept tell be to go to the banks and have it reversed.

Why should I have to do the dirty work for someone elses stupidity.

Disgusted

29/03/2016 Acb Debit:External Settlement 1 060.00 2 348.61
M-Choice M-Choice14314862
29/03/2016 Acb Debit:External Settlement 305.50 2 043.11
Telkommobi50065848401018710389
31/03/2016 POS Purchase Settlement 227.00 1 816.11
Card No. 4071 C*save Wholesales Cash & Piete
(Effective 28/03/2016)
31/03/2016 Acb Debit:External Settlement 1 366.09 450.02
Vodacom [protected] I0635768
31/03/2016 Acb Debit:External Settlement 758.00 307.98-
Sbsaretail895F [protected]
1/04/2016 Unpaid Debit Headoffice 758.00 450.02
Sbsaretail895F [protected]
(Effective 31/03/2016)
1/04/2016 Int Debit Order To Settlement 13.00 437.02

During March 2016 I opted for the price lock deal of R899, 00/ month for a DSTV Explora. My explora decoder was suppose to be delivered the following week. On 23 March 2016 I receive a call from On the Dot Couriers' driver enquiring how to get to my physical address. After a while I realised that this driver was in Mapumalanga while I reside in the Western Cape. The next day 24 March a lady called me from the courier services apologising for the mistake and assured me that the decoder will be delivered to me after the Easter weekend. After having heard nothing after the long weekend I started enquiring about where my decoder was. After numerous phone calls it still have not being delivered to me. Surprisingly, I received a sms on 5 April 2016 stating that my new smart card has been activated successfully. I immediately contacted Multichoice and all they could tell me was that they will escalate it to a higher authority as I have not received any decoder. It just does not make sense that a decoder which I have not received has now being activated against my name meaning that I will be billed for something which I don't have.

I then contacted the local On the Dot couriers who informed me that they delivered the decoder to me on 5 April 2016. As much I told them that I have not received any decoder the lady by the name of Sukena told me that she will escalate the matter. (Typical answer now these days)To date my problem has not been resolved and am opting to go public with this poor service from Multichoice.

I have send numerous emails, statements to them since november and not a single person responded. see below this will help to clarify my issue.

_

Hi

I did not receive any correspondence from anyone regarding this issue and it’s been months now with no feedback, it leaves me with no choice to take this further.

My account has never been consistent, its unprofessional for a so called leading company as yourself.

Regards

Hennie

From: hennie minnaar [mailto:[protected]@gmail.com]
Sent: 07 march 2016 02:09 pm
To: [protected]@multichoice.co. za; [protected]@multichoice.co. za; minnaar, hendrik
Subject: fwd: account problem [#7165669]

Uid09duf63i2bd
Afternoon

I am still waiting for a response?

Hennie

— forwarded message —
From: hennie minnaar
Date: fri, feb 19, 2016 at 3:21 pm
Subject: re: account problem [#7165669]
To: [protected]@multichoice.co. za, [protected]@multichoice.co. za

Morning

I will have to take this problem I encounter with you guys further as nothing is happening and im losing a lot of money. it is all promises and nothing gets resolved. I need a accounts manager to contact me urgently.

Again the debit orders keep going of and goes higher and higher.

Debit orders that went of my account is as follows

15 sept r942, 50 which is fine
05 oct r849, 00 which is fine (took this package for 24 months no increase)
15 oct r1137, 50 (please explain and rectify)
16 oct r879 (please explain and rectify)

This is unacceptable, so for october I paid r2865, 50

Nov 2015 r879
Dec 2015 r241.83
Jan 2016 r968.50
15 feb 2016 r218.50
15 feb 2016 r750
15 mar 2106 r907.50

Should be r5094 for 6 months (r849p/m contract)

Paid r6865.83 for the last 6 months since the new 24month contract.

Regards

Hennie
[protected]@gmail.com
Hennie. [protected]@gauteng.gov. za
[protected]

— original message —
From: [protected]@gmail.com
Date: 2015/11/17 2:58:12 pm
To: [protected]@multichoice.co. za
Subject: account problem
Hi

Need assistance with my account, there is way too much money being deducted for my dstv this last two months, and I wont even talk about the question youre gonna ask me - if I did phone in to rectify this, - the answer is 10 times, because 8 of the 10 times ive been cut off or they cant help me or say it will be rectified next month and I wont be paying anything etc etc.

Account number [protected]

Debit orders that went of my account is as follows

15 sept r942, 50 which is fine
05 oct r849, 00 which is fine (took this package for 24 months no increase)
15 oct r1137, 50 (please explain and rectify)
16 oct r879 (please explain and rectify)

This is unacceptable, so for october I paid r2865, 50.

Hennie minnaar
Henique maintenance
Cell: [protected]
Fax: [protected]
[protected]@gmail.com or
Hennie. [protected]@gauteng.gov. za

On wed, nov 18, 2015 at 7:56 am, multichoiceenquirie wrote:

Enquiry reference number:
7165669

— original message —
From: [protected]@gmail.com
Date: 2015/11/17 2:58:12 pm
To: [protected]@multichoice.co. za
Subject: account problem
Hi

Need assistance with my account, there is way too much money being deducted for my dstv this last two months, and I wont even talk about the question youre gonna ask me - if I did phone in to rectify this, - the answer is 10 times, because 8 of the 10 times ive been cut off or they cant help me or says its rectified next month I wont be paying anything etc etc.

Account number [protected]

Debit orders that went of my account is as follows

15 sept r942, 50 which is fine
05 oct r849, 00 which is fine (took this package for 24 months no increase)
15 oct r1137, 50 (please explain and rectify)
16 oct r879 (please explain and rectify)

This is unacceptable, so for october I paid r2865, 50.

Hennie minnaar
Henique maintenance
Cell: [protected]
Fax: [protected]
[protected]@gmail.com or
Hennie. [protected]@gauteng.gov. za

We applied for the price lock option of 529.00 per month, however, this was explained insufficiently. First we had an endless struggle with finding an installer, after several call, dstv assigned an installer. Then we realized that the package information was communicated incorrectly, we then logged this on the 24th, delivery was done 22nd. This within the time period a consumer has to rightfully change or cancel a contract. After logging this the 24th it was explained that i can just downgrade to the 149.00 per month option and go back to our package, which was the extra. It was said due to the long weekend, someone will call me back the coming Tuesday, which never happened. I then called again. After calls up and down, on the 29th, got through to a department, saying this is impossible, i then said i want this cancelled immediately. on the 29th at 10.46 a lady called me back, stating this is no problem to downgrade as they don't want to loose the sale it will take 2-3 working days. I said in that case it is in order to process to downgrade. Two days passed, now already the 31st nothing has changed. I do call again, my phone bills now being excessively high, it was then noted on the system that a downgrade cannot be done, no communication to me as a client at all, after it was said this will be done. I then said i want this cancelled and that the service is the worst i have ever seen, absolutely disgusted. Then a gentleman by the name of Absolon, calls me, they will now do the downgrade. I said no thank you, i want this cancelled. He then said he will make the arrangements, which i have yet again had no no no no feedback on.
I find this ridiculous and very disturbing as this seems to be some form of playing on time scam to get clients stuck with this contract.
I want this cancelled and removed from my premises. I will stop this payment at the bank as i was in my rightful time period of 5 business days to have this matter resolved.
Due to your utter poor, shocking client service, this matter was not resolved to date, the 1st of April.
I will also appreciate it, if a person that knows what they are doing to get this resolved can contact me as soon as possible.
I am a very disgusted client, as seems one of thousands lately.

I am a new subscriber of Dstv, started subscription on the 28/02/2016. Which we paid on the 28/02/2016.
Then on the 11/03/2016 they disconnected my subscription, because no payment was received?
After a telephone conversation with Dstv, they reconnected my subscription and allocated the payment on the system, which they received.

Then on the following dates the same story, disconnection and reconnection and allocating the payment to the account - really!
13/03/2016
18/03/2016
23/03/2016
28/03/2016
Everytime this disconnection and reconnection happens we have to pay for the charges, which they have promised with every phone call that these charges will be reversed, which is still showing on my account.

The account is now over a thousand rand, and i only joined in February 2016. I mean really no one at Dstv seems to be able to solve this issue.

I had enough of keep phoning and emailing them and explain the problem to them.
Is there somebody who can actually help solving this ongoing problem.
If i look on the internet Dstv's accounts department is having a huge problem with more that just my account.
If it is their system please do something about it!

This is beyond a joke at this stage we all have to pay for a service from them, and what do we get a ridiculous bill.

Another concern is this actually showing against your name at ITC? as a slow payer?

I subscribed for the Explora deal and the installation was done. On the day of the installation (9 February) the installer contacted the call centre to activate the smart card and deactivate my PVR account. At the end of February my account was debited with more than R1700, double billed obviously. When I complained the agent said that the supervisor would call me the next day at 2 which did not happen, and I then queried the account with thebinstaller seeing that they spoke to the call centre. The feedback which I then received was that my account would be credited with the amoint of R400, which I was not happy with but still better than nothing. To my surprise my account was debitted with the full subscription amount last night. I need this to be resolved immediately and for someone in your company to take accountability! Netflix is starting to sound like a good option!

No words can xplain how I feel. Visited 3 times multichoice N1 city cape town, just to purchase a dstv walka. First time consultant told me I need tv licence. Went home to collect the nr. Returned 2nd time another consultant tells me my father need to fill in a form, left came back . Third consultant tells me my father need to sign multi places and I need my mother's I'D because tv licence in her name. I don't even know if I should go back in further, maybe I need another document. Why didn't one of these multiple people knew I need all these standard documents. I wasted an entire Saturday for nothing and still I don't have a dstv walka.

I have a very serious complain regarding dstv.my services are currently disconnected because dstv say i owe them a R1000, which dates back from 5 months ago and their system only picked this up last month in February . Dstv disconnected my services without even letting me know i had to call them to actually know what was happening. I was later contacted by a Supervisor who told me that i owe them that money and i will need to pay tge full amount of about R1800 in order for my services to be reconnected. I went to Hello Peter and laid a complainabout what had happened. Last week friday on the 11th a guy by the Name of Rupert from the Social Media department called me and told me that i can only make arrangements to pay the amount this month and the other half next month, as that is the only arrangement their system will take. I told him i can not agree on that arrangement as it is their system that put me in this situation to begin with. He told me he will take it up with management and will contact me back within 30 minutes and the matter should be resolved by the end of the day if all goes well...its a week later and i have not heard from Rupert ever since. I went on to Hello Peter again and laid a complaint hoping someone would contact me but nothing. I have even resorted to contacting the Consumer Protection Board regarding this matter because of the silent treatment i am getting from multichoice