MultiChoice / disconnected after payment

South Africa

I paid my account at Shoprite but still got disconnected, that is very inconvenient. Why then say we can pay there if their system does not update on Multichoice' s side. Now I cannot watch. Why do I have to call in and waste money. Yesterday I proactively tried to let the call centre know that I paid to avoid this. I was given an estimated time of 32 minutes and 40 minutes later I was still holding. Now this is poor customer services. If I am a valued customer then I should be given an option to leave details so that I can be called back. Now I wasted time on the line. At the same time I am inconvenienced. Multichoice sought yourself out.

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