SUBMIT A COMPLAINT

MTNservice termination

I cancelled my father's mtn contract with mtn in november 2016.
My dad has dimentia and has not used his phone for more than a year. His contract was this old that mtn just kept it going, even if the contract was not valid anymore. It was thus a contract that mtn just keep going, even if it had expired more than a year ago.
I had to provide proof that it was my dad's phone by presenting his id and providing mtn with the number.
The cancelled the contract at the voorbaai (Mosselbay) mtn franchise, but to no avail.
We received another deduction from his acount this month. My dad's cell number is as follows: [protected]
This is not the first time that I have experienced problems with mtn.
I am waiting for your feedback in anticipation
Thanks
Nico siebrits
[protected]

Ni
Jan 09, 2017

Post your comment