MTN / pathetic services

Johannesburg, South Africa

Good day

Kindly please note that I have logged countless queries with you in regards to my cellphone being lost on 18-03-2016. At the time I lost my cellphone I did not have any access to a phone until I got back on 21-03-2016, over that long weekend airtime transfers and actions were done on the cellphone. Countless times have I asked consultants, supervisors and managers to give me feedback in when the usage limit was lifted for the number [protected] not one person can provide feedback. I have not received one call from mtn regards to the query and their consultants cannot answer any questions but they supposed to be trained.

After advising that I will dispute the balance given the agent still says to me that I will pay the amount outstanding.

I have logged a complaint on hellopeter and will be doing so on every social media site with the bad services and the way the queries are handled.

Jul 25, 2016

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