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MTN / credit limit

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My cellphone account is sitting at r18000 and my credit limit is r350.00, I want to know why they let my account run to this amount and when I call the call centre I am given a reference number and they do not give me answers I want know what is the purpose of a credit limit if it cannot be be used. All I know is they are making money out of the consumer to pay for their 15 birthday prize competition charging customer an amount of r7.50 per sms which is a ripoff


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A  29th of Oct, 2009 by 
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A  12th of Aug, 2010 by 
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I have the exact same problem, my account is sitting on 8100 for month of july, my credit limit is 6000. My average monthly spend is 2000, they let my account run 4 times it's usual amount with a notification or courtesy call.

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Mobile Telephone Networks [MTN] South Africa Logo Mobile Telephone Networks [MTN] South Africa
Customer Care Service
14th Avenue
South Africa - 2196
+27 11 912 4123
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