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MTA / customer service within train station

1 1197 Grand Concourse, 3b, Bronx, NY, United States

I was just on the b/d lime at the newly renovated 167th street station. The booth clerk refused to assist me. She stated that she would not use, change or check my metrocard in "her machine". I have very limited funds and am essentially stranded with money on my card. The card was bent and she refused to assist at all. I requested a card change and she rudely asked me, what don't you understand? I'm not putting a messed up card in my machine!"
I now have to somehow submit my card to the state so that I can get a new card. What should I do in the meantime? Is this your policy? Where is the customer service? I am extremely unhappy. This occurred at 6:31pm on 1/14/19. She needs to be retrained.

Au
Jan 14, 2019

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