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Mr. Transmission Sping / Unethical behavior

1 5342 Antoine, 1816 Spring Cypress, Houston Texas Spring Texas, United States
Contact information:

My transmission went out in my car on 6/24/2015. My husband was looking on internet to find someone to fix it. Gave me the web site So I looked it up said Magnolia and I live in Tomball so that wouldn't be that far from me. Well guess what that is not there real location!!! Go figure the real location is 5342 Antoine Houston, TX which is 21 miles from where I live. I didn, t mind that I had to pay upfront but I thought my car was going to be fixed. I didn't get it back until July 6th. That was because even though I paid upfront and explianed to them I was going to be on a cruise and would not be able to pick up car and proceeded to give them my husbands number to contact him and have the car picked up. Did they do that no-no-no proceeded to call my phone and leave several messages that it was done. When I got back listened to all messages and found my car not picked up. So I proceeded to call company on Monday to get directions for my car. This is when I found out it was 21 miles from my home. I was upset because I had to let the person taking me to get my car know that it was on the other side of town and I would gladly pay gas money after paying to much for a nonworking transmission. I tried to take the car to same company on Spring Cypress and they would not honor the warranty. I was speaking with the person they put in charge of the shop when the owner who knew nothing about what was going on chimed in rudely to say I need to send it back to the other shop. When I called the other shop and explained to them how they deceived me and I could not drive my car that far they proceeded to tell me towing was not covered under warranty. I was deceived by the web site and do not believe I should have to pay for towing. My insurance pays upto 11 miles so now I have to pay for the other miles that are not covered. I will be posting my bad situation to everyone I know the faster this company goes down the faster i get a good nights sleep. I can not believe this is how companies are ran. I now know I need to go back to my Mechanic who probably not specializing in transmissions but would probably make sure that the job gets done right. It is now 9/22/2015 and I don, t have a car. Thanks alot for nothing

Sep 22, 2015

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