Mobile Telephone Networks [MTN] South Africa / fraudulent billing

I upgraded my contract in December 2017 to a package which cost R399 per month. In February I realised MTN has been billing me R958. When I complained they corrected the billing to R399 one month later but never refunded the stolen money. When I complained about the blatant theft they ignored me. When I threatened with legal action they laughed at me. When I posted this on social media they admitted guilt: "

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We do pick up the promo fee was over charged with R559.85. The package is now corrected.

The account is credited with R1, 694.28 for the difference in  subscription fee from December 2017 to February 2018. The credit will reflect in 3 days on the account.

Kind Regards,

Alice van der Merwe

Complaints Analyst

It has been two months since and no refund.

Jun 07, 2018

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