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[Resolved] Mobicel / mobicel astro

5 Durban, South Africa Review updated:

Purchased device few months back...device comes on but gets stuck on the logo screen... the top right hand side corner says fastboot mode... the device is stuck there and is not functional...phone is still under warrantee ...however i do not have sales slip...i tried removing the battery and re inserting ...but no help

This is a really bad experience for me with mobicel as i have lost out on alot of business calls due to no communication with my customers

Mobicel

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Mobicel Customer Care's Response, Nov 05, 2018

    dear valued client

    thank you for bringing this to our attention, one of our call centre agent will contact you shortly

    kind regards

  • Mobicel Customer Care's Response, Nov 12, 2018

    Dear valued client

    Kindly accept our sincere apologies for the inconvenience.
    Please furnish us with your contact details/email address for prompt and efficient assistance.

    Team#Mobicel#

No
Nov 3, 2018
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Comments

  • Nr
      11th of Nov, 2018

    Bought the mobicel Astro last week and it gets heated up at the back top whenever I use it, also the battery life is ridiculous. I left it at 40+% yesterday and I slept, no activity none whatsoever and I woke up it was dead.. even today while I was at church it did the same thing, it had 58% and after church it was at 5% mind you I never touchd it nor did I receive any call, message and mobile was off the whole time. Really, this ain't cool

    0 Votes

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