Microsoft Xbox / keeps charging my cc after numerous calls & emails to cancel

Eugene, OR, United States Review updated:

Only thing I have for evidence that I have been charged since April of 2017, after numerous calls and emails to stop is this email I found in my GMAIL log:

Hello Peter,

Thank you for contacting Microsoft online support for XBOX. I am Chris and I will be helping you today with this issue.

We have received your email and as I understand that you have charges on your account and you want to know why you are still being charged. We appreciate the opportunity to assist you.

You need to contact our customer support to verify this issue

You may contact Xbox Customer Service for US and Canada by calling [protected] at your earliest convenience, and we'll be happy to help you. We are open everyday from 9:00 A.M. to 1:00 A.M. Eastern Time and 6:00 A.M. to 10:00 P.M. Pacific Time.

Thank you for your time and understanding.

If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number [protected] so we can expedite our service to you.

Thank you for visiting If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.

Best Regards,


Microsoft XBOX Support Services

--- Original Message ---
From : [protected]

Sent : Wednesday, March 10, 2017 3:28:12 AM UTC
To : [protected]
Subject : Console will not power on

Full Name: Peter xxxxxx
Email: [protected]

Description: I sold my xbox360 Last April, 2017. And have been charged for nearly 10 months since, and have cancelled over the phone and online twice now nearly 8 months ago! Is there anything you can do to fix this?!

I have since called multiple times now and have been promised this would end. I have called my CC company and had them try to fight it, but have found little success. If there is any justice or a way to make this end other than changing my CC # only because of Microsoft, I would love some help. I can provide a screen shot of original email, and witnesses. I'm just not sure what else I can do, Microsoft has stolen almost 240 dollars from me, and I want it back.

Please help,

Sort by: UpDate | Rating


  • An
      27th of Jul, 2009
    Microsoft Xbox - enough is enough!
    Microsoft XBOX
    United States

    This is infuriating, someone once again called me from XBOX to "confirm my address and email", it is almost a month that I initiated a repair order which has now turned into 7 different "repair orders" because every time I call a new person answers the phone and tells me the same thing "can I call you by your first name?" and gives me the same directions on what to do which I've heard seven times before. I realize now that XBOX is not willing to honor the warranty on my console and is just delaying the process so that my warranty expires or I give up, well I won't. I have documented and recorded every conversation with "Mike, Angelo, ..." and everyone else and I will initiate a formal complaint with the BBB. I spent a lot of money on this console and I have read online that this situation has happened to many others, Enough is enough!

    0 Votes
  • Cl
      26th of Sep, 2010

    unauthorized use of credit card

    0 Votes
  • Po
      26th of Sep, 2010

    You should be more descriptive.

    0 Votes
  • Up
      18th of Jan, 2011
    Microsoft Xbox - livebill. xbox
    United States

    Unauthorized charge checkcard 01/17 microsoft *xbox live wa in the amount of $74.99.

    Recently went to (a yahoo merchant store) & the store does not respond to messages or deliver merchandise.
    Also bought from,, with no problems.

    Bank of america is handling my dispute.

    Is this common only to bank of america or yahoo stores? btw, yahoo doesn't care.

    0 Votes
  • Pa
      21st of Jan, 2011

    Not sure why it's titled that way, however, I have called numerous times, and haven't gotten any help, I have contacted my own CC # to get them to stop letting them charge my account, if this board really isn't the right way of fixing this I don't know what is...

    Not sure why it's "Fishy" I literally have called numerous times and asked to cancel, asked them to stop charging my card, told them I had been charged numerous months after selling my XBOX almost two years ago.

    0 Votes
  • Pa
      21st of Jan, 2011

    Yes, I found out the reason why it was titled that, because that was the only email I had previously in my gmail regarding XBOX support when I had a power issue a year earlier. I had gotten frustrated trying to speak with people who couldn't understand english, and or I couldn't understand them.

    You have to admit it's terribly hard to get thru to someone and when you do, and you figure out the issue, they talk to you and say it will never happen again etc and only to find out they are still charging me 9.99 per month is very frustrating. I am a professional singer, and live on ships 6-10months of the year, so I can't follow all of my CC statements. Honestly, this is a true issue, I'm not making it up and I would love for anyone to tell me where I can go to get my 220+ dollars that I am owed.

    I have had multiple conversations now with different telephone support who have told me my service would be turned off, and how sorry they were. Is there a more official place to go to raise a complaint? XBOX live literally has been taking money out of my account long after I have quit. Over the phone, their website, online, email etc... They really have so many ways that they say works, over the last 18 months I have learned for me unfortunately nothing has.

    0 Votes
  • Up
      8th of Feb, 2011

    Both Microsoft and Bank of America credited my account after posting the dispute with BOA. BOA is reversing their reversal since Microsft gave the money back. Maybe it happened this way since I found the charge while it was in process.
    My case was ID theft so I'd still like to know from others if there is a commonality to this, e.g a visit to a Yahoo store or strictly Bank of America accounts. Anyone, anyone?

    0 Votes
  • Rj
      28th of Feb, 2011

    I was victim just yesterday (2/27). BOA notified me of suspicious charges and put a hold on my card. I will get a new card. I don't use any yahoo stores, so not sure where they got it from. I do a lot of online shopping, but not with anyone new recently and a lot of it with paypal - which is linked to my bank account - so i have some concerns there.

    I also called XBOX support at 1-800-4MYXBOX. The person there did some research and found two accounts had been opened in my name. She removed the card from their system, canceled the accounts, and escalated the report to the fraud person(s).

    My bank also said to open a police report and notify the credit bureaus.
    Equifax 1.800.525.6285
    Experian 1.888.397.3742
    Trans Union 1.800.680.7289

    If you are is the US, also notify the FTC.

    0 Votes
  • Ju
      18th of Jun, 2011

    I totally agree. I looked this up after I was just charged $59.99 for Halo 3 which we bought, on disc, the day it came out!! Last month it was $9.99 for live monthly which I had used a 12-month card for... Now they say "well it was purchased, and there are no refunds!" I'm about to trash the Xbox completely. Modern-day thieves...

    0 Votes
  • Mi
      7th of Oct, 2011
    Microsoft Xbox - unauthorized billing
    Microsoft XBox
    303 W. Main St. #104
    United States
    Phone: 402-373-4499

    I have been receiving automatic debits out of my checking account off and on since 2017. The bank has not been able to track the problem down and my daughter pulled up this website and we are now writing to complain about this. So far we have calculated at least $202.37 has been unauthorized and deducted from my account. I demand a refund and should I find further unauthorized deductions prior to 2017, I will expect repayment of those amounts as well. This is called FRAUD as you all well know it to be. I cannot believe these people are getting by with this!!! I expect a timely response to my letter of great concern. I am 84 years old and cannot afford to pay for something unauthorized and then deducted out of my account with no phone number to respond back to. UNACCEPTABLE!!!

    0 Votes

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