Microsoft

Order Date: 04/11/2018
Order Number: [protected]

On 4/11/2018 I went to the Microsoft Store in The Woodlands to resolve an issue I was having with my Surface being responsive to touch. They determined that it did have a hardware malfunction and that since I was still under my warranty I could get a replacement but that first the malfunctioning device would have to be sent to the warehouse before they could send me a replacement since they did not have the same Surface available in the store. The Microsoft Store in The Woodlands shipped the device back to the warehouse.

I received an email that afternoon indicating that a service order had been created. On 4/17/2018 I received an email that the service order was being processed at 11.49 AM CST and then another email at 12:17 PM CST that the package had been delivered. On 4/20/2018 at 1.44 AM CST I received two emails one stating that the replacement device has been delivered and the other that order was complete. I checked and their was not a package at the door or in the mailbox. All the while I was never provided with a tracking number or who the carrier was.

I contacted Microsoft Support and after being on hold for 34 minutes at which point I had to run into a meeting I asked if I could schedule a time for Microsoft to call me back. I was told that Microsoft would call me back at 1:00 PM CST. I was never called. I called Support Services again and after being on hold for 15 minutes I was able to speak with an operator.

I explained the situation and that I was trying to figure out where the Surface was. I have the full phone conversation recorded and can provide but essentially I was told that they can not help me since the Service Order was initiated at the physical store and that I would have to return to the store to file a complaint or find out where the Surface was.

In addition to this, I was also told the following items (which again I have recordings of).

1) The Surface devices are only designed to last a year similar to a phone.
2) Microsoft is huge, this comment was made after I asked to be transferred to a complaints department to complain that the online support said they could not help since the service order was made at the store.

[protected]

I was given a 12pm to 2pm appointment by phone, (415 241-3160) and did not receive it, I call back and was given a window of 30 to 45 minutes, and still no call. Case number [protected], 4 day old computer operating system Windows 10. Dell Laptop.
System can not install update KB4093112
I understand that this update is not relevant to my system, but you have not contacted me on this issue. Please follow ASAP USA Cell: [protected]
or [protected]@gmail.com

We have developed a program and hardware that county board rooms use to vote on items with a yes or no. We have been using windows 7 computers with the ability to turn off all automatic updates and has been working flawlessly. We have migrated to windows 10 home versions which do not have the ability to turn off automatic updates. The problem is the computer decides to update at an undesirable time which usually slows the computer down when 30 or more people are trying to vote. 30 people can get angry. We need a way to turn off all updates. We need a way to turn off all updates. We need a way to turn off all updates. We need a way to turn off all updates. We need a way to turn off all updates. We need a way to turn off all updates.

Thanks
Allen

I have the Sculpt ergonomic keyboard surface edition (#1559) and I have lost the usb fob for it. When I called about it and asked to speak to a supervisor after scripted answers, I was told "He won't be in until tomorrow" Calling the next day I was told "He's in a meeting" so I called back a third time to be told "He is out for a long lunch" I have trouble believing that a company as large as you has only one supervisor and that he is always gone or busy. This seems to indicate that you do not care about the end user consumer.

Dear Sir/Madam,

I have purchased an office 365 subscription, home edition, for 150.98 AED on the 8th April 2018. However, I received a bank account statement today that shows the above payment as well as another unauthorized one for 2064.48AED. This is the way it appeared in my statement:
PUBLIC WORK AND SERVI MSBILL.INFO ARE
Value date 08-MAR-18
I have checked my Microsoft account billing history and there is no record of this at all. Please I need this money to be refunded to my account as soon as possible.

My Microsoft account is:

[protected]@hotmail.com

Thank you for your help.

Kind regards,

Ms Natalie Duwel Bou Orm

On the 17dec 2017 I entered my credit card details into my sons Xbox to purchase $100 credit for part Xmas present. Once purchased I removed my details from Xbox so no further transactions could be made. Over the next 8 weeks numerous charges were made to my credit card by my son entering a promo code to get games for free, but they weren't free, they were charged to my deleted credit card without my authority the amount of these unauthorised charges adds up to the amount of $1039. My bank was contacted and refunded the money to me, and then 3 weeks later Microsoft disputed the charges and re charged my deleted credit card again without my authority! I have been in contact via phone and online with numerous consultants to be told every time they money would be refunded please can someone advise me on how to proceed this is slot of money that I can't afford to lose

I traveled to Florida from New York to visit with my family. I have been unable to access my emails although I have entered my email address and password correctly. Instead I'm given an error message that I'm at "different location". This is ridiculous and I would think unlawful, keeping me from my personal information & emails. Please look into this and correct immediately.

Ivette Cortez
[protected]@live.com

I sent this letter to Microsoft's CEO, Mr. Satya Nadella. And, unlike Jet Blue who responded with a few days when I had a problem a couple of years ago, I have not received any response. I am still waiting a reply.

I am writing in regards to a Surface Pro 4 I purchased on 1/17/16. After only two years of ownership I am very disappointed and angry that after spending almost $2, 000 on the Surface and accessories, they are now useless to me. I have been without a personal computer since 2/5/18 when my screen all of a sudden went black while in use. During the next week I searched your website and online trying to figure out what had happened. On the Microsoft website and several other tech sites, there were about a dozen possible solutions. I tried each one to no avail. At this point, I called the Microsoft support line and they said I would need to bring it to one of the stores. This was done on 2/17/18.
The closest store to me is in San Francisco, and hour and a half from my home. This was not a pleasant experience as the technician was disrespectful and rude with me. He spoke down to me and treated me as if I was unknowledgeable about anything technology wise. When he told me that he was unable to start my computer, he said the only way the problem could be solved was to smash the screen to look at the motherboard, but that Microsoft does not do that and won't fix it. He then continued to tell me he could sell me a refurbished Surface Pro 4. If he can sell me a refurbished one, then it should be possible to open mine and try to fix it since it is also a Surface Pro 4.
The following day, after driving 30 minutes out of my way to have a friend who works on computers take a look at it, he was able to determine that the Surface was getting power and he felt it should be fixed. He suggested I take it to Best Buy and have them send it to the Microsoft Service Center for me. This was done after driving home to do so at a local Best Buy. I brought it into them on 2/18/18. On 2/23/18, I received an email from Best Buy letting me know the Surface had been shipped. I did not hear anything from them again until 3/2/18, when I received two emails. The first was at about 8 in the morning telling me the computer was being diagnosed to find the problem. The second was at about 1 in the afternoon saying the computer was being shipped back to me. There was no information given to me to tell me if it had been fixed or not. I called Best Buy on 3/3/18 and they said they would look into it. As of 3/7/18, I had not heard anything so I went into the store, where they were able to inform me that Microsoft was returning the computer unfixed.
As of now, I have been without a personal computer for over a month. This has caused quite a disruption as I have had a very difficult time scheduling time to borrow family and friends computers to take care of my personal business, such as paying my bills. After just only two years, and almost $2, 000 spent, it is not acceptable that I have to go longer without one because, since Microsoft will not fix my Surface, it and its accessories are useless and I have to research a new computer to purchase, as well as find the funds for it. I expected to have my Surface Pro 4 for at least another three years. Microsoft needs to relook at their ability to fix their products. As a result, I will be looking at other brands to replace my Surface Pro 4.

I received an e-mail telling me that my Office 365 would expire on April 10, 2018. I contacted the renewal site listed in the e-mail. This site required that I renew my subscription with an auto renewal function. I did not want an auto renewal. I contacted the support for renewal and was told that they could renew my subscription with out auto renewal. I told them that I wanted to get Office 365 home for one year. When she did the renewal I noticed that the renewal started on March 11, 2018. At that point I lost contact with the renewal support so I contacted them and got another person. I explained what had gone on and ask that they give me back my month subscription for my existing subscription. She said that she had sent an e-mail that if I followed the instructions I would get my one month back. When I opened the e-mail it said that I could have my stolen month back if I renewed with auto renewal. At that point I contacted Microsoft and canceled the renewal. I still want my stolen month back for my present subscription for Office 365 Personal. I will not use office for the rest of my life, the above took Hours and was very frustrating. The date of all this was 3/10/2018.

After weeks of saying, "no", MS forced the recent update to my laptop, but it could not install. This created a loop leading to a blank screen when I turn it on. MS created this problem, told me it would take five days for next level of help to get back to me. Level 1 said they could not help over phone. Case #[protected], March 14, 10:30am EST. I was told to drive an hour to Microsoft store, pay minimum of $50 for data backup, and have win 10 reinstalled with latest updates. Then I was going to have to drive back to store, at an unknown time, to pick up laptop.
I called several experts in the area, and all gave the same MS solution, to backup data and reinstall windows. I am having job done for $130, locally.
For restitution, I am requesting that MS grant me five free years of my MS office personal subscription. I'm sure that just means submitting a code at your end. My account is registered under Joseph Dudiak, [protected] (or [protected]). Email is [protected]@twcny.rr.com.
There's no doubt MS is fully aware of this update problem, and has chosen to delay a fix for some reason. I was declining the update, to allow for a patch to fix the problem. Instead, Microsoft forced the problem on me. I own my computer, and Microsoft highjacked it, forcing me to pay for repairs. I don't see how my request for a complimentary Office subscription is unreasonable, under the circumstances.
I respectfully await your reply.

Motherboard & CPU went bad in my computer. After installing new hardware my Windows 7 Pro won't reactivate & after sitting on hold for more than half hour for a technician I was told I have to buy a new license of Windows 7. He said the license goes with the motherboard and I'll have to buy another one. That is [censor]. You people are such rip off artists.

After the automatic Update from Windows, my PC began shutting down and rebooting by itself. Sometimes I couldn't shut it down myself and had to kill it. All drivers are up to date. Then I decided to reset the pc. Not even that was possible. Always ended with a bluescreen and a cryly saying: a problem occured, PC must be rebooted. Great - since I need it for business, I had to buy a new one. Who will cover these costs now? The IT specialist even said, he can't do anything anymore. It's really, really annoying. I spent more than 10 hrs trying to fix it. Sometimes there was not even anything readable on the bluescreen, but only lines (look at picture i enclosed). It didn't regocnize my password anymore. The update even destroyed the recovery. There was no way to rescue it somehow.

please answer to my email, for the business email doesn't work anymore: b.[protected]@chinesische-heilkunst.ch
cost of new pc: 640 CHF (asus)
IBAN: CH98 [protected] 2
Account owner: Roland Caprari, Praxis für Traditionelle Chinesische Medizin

Thank you for taking time, reviewing my issue.

My computers are configure to auto update. Received updates automatically on both computers on 2/14/18 which rendered my ability to click on the MS Office icons null. Before the update, I was able to click on MS Word or MS Excel or another of the MS Office suite 2007, and the program would open to a blank document. Now the icons are gone. I can't find the programs to create new documents.

Also, the updates will not allow you to un-install them.

My 2007 MS Office Suite was legal, bought and paid for - MINE! Just because Microsoft stopped supporting 2007 MS Office does not give them the right to remove MY programs. I'm not asking them for support! MY programs worked just fine! And I want them back.

So I just got charged for overdraft. I turned off auto renew a month ago yet I got charged for another [censor] game pass. It didn't even tell me the game pass auto renewed and I never paid for or started it. I turned off xbox live auto renew a month ago yet here I am now down $14 I didn't have in the first place because the [censor] xbox kept charging for crap it never told me about! Buying one was a big f*cling mistake. Alteast playstation asks you before charging.

I am trying to upgrade my Office 2007 Professional to 365 but, as I live in Japan, I have a problem which cannot be resolved by the Help Desk. I want the product in UK English, not Japanese, so even though my MS account has all my details including address and credit card number when I try to make the purchase the system assumes I am in the UK and will not allow me to enter my Japanese address. If I tell the system that I am in Japan it won't allow me to purchase the product I want (365 Home) but forces me to try and purchase a Japanese version of 365 called Solo which doesn't have the features I need.
Surely it isn't beyond the wit of the system designers to understand that not everybody living in Japan is Japanese? I just want to make a purchase from you and you are preventing me from doing so.
See service request number [protected] for more information.

;lease review it true or scam
MICROSOFT® (UK. Regional Office)
First Floor, House 102.
Microsoft Building, 40 Rye-croft Way,
London, United Kingdom.
Tel: +[protected]
Fax: +[protected]
E-mail: [protected]@live.com

Attn: Respected Claimant,

Claim Proceeding (MICRO-4181599)

We acknowledge the receipt of your mail with regard to the sms which was sent to your Mobile. You have been Awarded £800, 000.00 (Eight Hundred Thousand Great British Pounds GBP) in the 2017 Microsoft Management & Finance Group Office, Windows Live Mobile Draw. Your Mobile Telephone Number was selected randomly through our Computer Ballot System from World Mobile Telephone Directories in our bid to fight the pressing global economic crisis and to make poverty a history. I write to acquaint you with guidelines that you must follow in order to complete your claims. On our part, we have a mandate to see you through. We will work assiduously to realize this mandate as we respect your views, opinions and most importantly protect your Privacy.

Seven (7) people were selected on this draw to benefit from the 2017 Microsoft Anniversary promotion draw and you are one of the Selected Winners to claim a cash prize of £800, 000.00 Pounds.

You are advised to complete the below form and send to SOCIETE GENERALE BANK UK by email. on the bank customer care e-mail: [protected]@live.co.za to enable them start the process of release your winning fund to you.

For security and claim purposes, your winning fund has been deposited with our affiliate banker; SOCIETE GENERALE BANK UK (SGCIBK), Kindly provide the below information for verification of your Prize and send a copy to me for preparation of your winning certificate and also to the transfer unit/customer care department of the bank for the fund claim and release processes using their contact details below;

E-mail: [protected]@live.co.za
Telephone: +[protected]
Contact Person: Dr Alex J Marcus
Divisional Director of Remittance

1, Names in full:……………………………...
2, Country of Residence:…………………...
3, Nationality:………………………………...
4, Residential Address:……………………...
5, Date of Birth/Age:…………………………...
6, Marital Status/Sex:…………………………...
7, Telephone No:……………………………...
8, Mobile No:…………………………………………...
9, Occupation:……………………………………...
10, Company Name If any:……………………...
11, Amount Won:…………………………………...
12, E-mail address……………………………...
13, Scan copy of your ID proof:

The following PIN# (Personal Identification Number) has been assigned to you and you are required to quote it in every mail that you send to us and the bank: MICRO-4181599
You are warned to keep your winning information to yourself until your fund is released to you to avoid double claim which will lead to absolute cancellation/termination of Award. We also do not tolerate Laxity and inconsistency in claim.

NOTE: This Draw is solely conducted by MICROSOFT® (UK. Regional Office), and cannot be claimed through any of our Regional Offices in your Country/Area. All communications must be through Regional Office Center England hence the Lottery is approved by the British Game Board and also licensed by the International Association of Gaming Regulators (IAGR).

Once again, We congratulate you for this landmark achievement and implore you with the responsibility of ensuring successful claims. The bank shall get back to you with the Fund release Directives on our receipt of your personal details as requested above so endeavor to contact the bank and send the above requested information to them without further delay as directed.

Kind Regards,
Name: Dr. George Owell
E-mail: [protected]@live.com
Tel: +[protected]
(Prize Administrator)

============================================================================================================================================================================================
Disclaimer:

This message may contain confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secured or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as a result of e-mail transmission. The MICROSOFT® Company does not take responsibility for Our users' personal views.

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1:05 PM (3 hours ago)

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Your message wasn't delivered to [protected]@complaintsboard.com because the address couldn't be found, or is unable to receive mail.
The response from the remote server was:
550 5.7.1 No such user!

Final-Recipient: rfc822; [protected]@complaintsboard.com
Action: failed
Status: 5.7.1
Remote-MTA: dns; mx.yandex.net. (2a02:6b8::89, the server for the domain complaintsboard.com.)
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Last-Attempt-Date: Tue, 23 Jan 2018 02:05:07 -0800 (PST)

---------- Forwarded message ----------
From: Mola Bakhush
To: "ComplaintsBoard.com"
Cc:
Bcc:
Date: Tue, 23 Jan 2018 13:05:04 +0300
Subject: Re: Welcome to Complaints Board!
*MICROSOFT® (UK. Regional Office)First Floor, House 102.Microsoft
Building, 40 Rye-croft Way, London, United Kingdom.Tel: +447010047358Fax: +44
700 581 0500E-mail: [protected]@live.com Attn: Respected
Claimant, Claim Proceeding (MICRO-4181599)We acknowledge the receipt of your
mail with regard to the sms which was sent to your Mobile. You have been
Awarded £800, 000.00 (Eight Hundred Thousand Great British Pounds GBP) in
the 2017 Microsoft Management & Finance Group Office, Windows Live Mobile
Draw. Your Mobile Telephone Number was selected randomly through our
Computer Ballot System from World Mobile Telephone Directories in our bid
to fight the pressing global economic crisis and to make poverty a history.
I write to acquaint you with guidelines that you must follow in order to
complete your claims. On our part, we have a mandate to see you through. We
will work assiduously to realize this mandate as we respect your views,
opinions and most importantly protect your Privacy.Seven (7) people were
selected on this draw to benefit from the 2017 Microsoft Anniversary
promotion draw and you are one of the Selected Winners to claim a cash
prize of £800, 000.00 Pounds. You are advised to complete the below form
and send to SOCIETE GENERALE BANK UK by email. on the bank customer care
e-mail: [protected]@live.co.za to enable them start the
process of release your winning fund to you.For security and claim
purposes, your winning fund has been deposited with our affiliate banker;
SOCIETE GENERALE BANK UK (SGCIBK), Kindly provide the below information for
verification of your Prize and send a copy to me for preparation of your
winning certificate and also to the transfer unit/customer care department
of the bank for the fund claim and release processes using their contact
details below;E-mail: [protected]@live.co.za Telephone:
+447010047374Contact Person: Dr Alex J MarcusDivisional Director of
Remittance1, Names in full:……………………………...2, Country of
Residence:…………………...3,
Nationality:………………………………...4, Residential
Address:……………………...5, Date of
Birth/Age:…………………………...6, Marital
Status/Sex:…………………………...7, Telephone
No:……………………………...8, Mobile
No:…………………………………………...9,
Occupation:……………………………………...10, Company Name If
any:……………………...11, Amount Won:…………………………………...12,
E-mail address……………………………...13, Scan copy of your ID
proof:The following PIN# (Personal Identification Number) has been assigned
to you and you are required to quote it in every mail that you send to us
and the
bank:
MICRO-4181599You
are warned to keep you
----- Message truncated -----

I called the company for technical support on 1/7/2018. When the technician could not help, she suggested that I purchase a one month subscription for technical support where a technician could access my computer. I asked if that didn't work, because this is a work computer, she said I could be refunded. The support didn't work and she said she was transferring me to billing. The whole phone call with hold, lasted 2 hours and 36 min. She periodically got on the phone to see if I was still holding. I asked to speak to a supervisor and she said someone would call me within the hour. I hung up and no one returned my call. I have disputed the charge with my bank.
I tried calling again yesterday, 1/18/2018, and spoke to someone in billing.
They said I needed to talk to tech support. The guy in tech support said I needed to talk to billing and he would stay on the line with me to figure this out. We were on the phone with a girl in billing named Tash. She said this was a tech issue that they needed to do the refund. We then discovered the tech guy was not on the line anymore.
I gave Tash both my personal account, work account and debit card number and she could not find my purchase. I asked to speak to a supervisor and she said there was no one available. I said I would wait. After about 30 min. she came back on the phone and said she spoke to a supervisor and my support was nonrefundable. That call took approximately 1 1/2 hours, still no resolution, no call back from a supervisor. This is the worse customer service I have ever experienced. I am an MIE certified teacher and use your products all the time. This is a huge disappointment to me.
I am requesting a refund plus compensation for my time. (over 3 hours $100.00)
My purchase invoice number is [protected]
Microsoft Case numbers: [protected] and [protected]
Reference numbers : 1/7/2018 [protected]/4468654
1/18/2018 [protected]/[protected]

I have a dispute in with my bank: USAA
Your lack of customer service and inability to speak to someone who can help resolve my issue is completely unacceptable.
Please have someone contact me ASAP at [protected].
Erin Smith
[protected]@gmail.com

Your Microsoft Outlook server doesn't send emails from my Windows Lumia 640 Phone to the emails I desire. Nor does it do the same for my Microsoft Windows "10" H.P. Laptop Computer. Microsoft lies about a lot of things. Windows is not a good product, despite what some consumers, customers and other users are saying, if it was, then I wouldn't be on this board, right now. I'm going to get "Non-Windows Cellphone, " and "Laptop Alternative [PC'] "I think it's best.

I returned a laptop I ordered from the online store to one of the retail locations on December 22nd. The employee in the store told me they would send it back to the warehouse and I would receive a refund in 4-5 days. It's now almost been 3 weeks and still no refund. No correspondence from them, the only time I am updates is when I call them to find out where my money is. I have called customer support 8 separate times and the issue has still not been resolved. I have never been so frustrated and unhappy with a company in my entire life. Worst customer service. Will not be giving Microsoft a penny of my money ever again. YOU HAVE THE LAPTOP SO I WOULD LIKE MY REFUND PLEASE AND THANK YOU. Unbelievable...

I had a weird msg years ago .. someone trying to take over my pc .. Microsoft helped me. They sold me a good virus software and loaded it for me. Each year, Microsoft charged me $140.87, whether I ever called them or not. Since I am chronically I'll and in pain 24x7, I don't call them. This year, I am unable to keep up with hospital bills. I put the charge on my Discover card, which I haven't used or even seen in years, in dispute. If I can't pay my medical bills and don't want to leave my family in debt, I think a charge for non-existent Microsoft services wouldn't be my first priority. I would have canceled the card or the subscription, but I didn't even know where the card was. I'm too sick to read my email. Well, cancel my subscription. You can't get blood out of a dead turnip!