Michaels Stores review: uncomfortable experience 54

I recently signed up for the basic baking class, I was upset when I asked to see what I needed to take this course they told me that I needed to purchase the course first. After I piad & looked what I needed for the class i was really upset but I was in the class with some friends. I felt this was real intrapment & unfair! They sould include the items with the purchase of the class even if they have to raise the cost of the class!

I currently work at michaels and so far, its been an useless job. Its like I dont even have one. I only get schelduled twice a week, for only 8 hours total, and Im being pushed to look for another job just to pay my phone bill! Plus, they always leave me alone at the register, and when I ask for a back up, they come up, ring up like 2 customers, and then leave again just as my line gets 5 more. When I was hired, the manager told me that they needed more people because they were firing the people who werent working out. If they were firing everyone, then why dont I have more hours? At my last job, I was only working 2 to 4 hours shifts, and still getting at least 15 hours per paycheck. Now, my paycheck doesnt even go over 100 dollars! I love the fact that I work in a craft store, especially my favortie one, but seriously, this is ridiculous. I have bills to pay, and finding a job right now is hard. Finding this one was a miracle. Now it just feels like hell.

I work at Michaels and it is extremely stressful and frustrating. The number of payroll hours for staffing is based off of sales, so if there was a slow week, hours keep getting cut to the point that there is one poor employee on the floor all by themselves trying to do everything. This happened today, a Saturday, to me. Despite the fact that we were crazy busy, I was the only person available to help customers because one cashier was called off altogether and the other backup was sent home early because we were over payroll hours. So that meant that I was the only backup on register and I spent the entire day literally running back and forth. I understand the customer frustration; when you do find an associate to help you, you feel as if they are dismissing you but it's because as the only associate there at any given time I have a line of 4 customers waiting for my help, one person on the phone I am supposed to get a price for, and someone paging me to go back to register because the lines are 10 people long, so there is no way I can spend the time with each customer that they deserve. It is horrible what corporate expects. They want more and more done for less. I'm sorry but I am not a machine and it isn't fair to the customers. Corporate keeps sending us these threatening letters about providing world class customers service but how the h*ll am I suppose to do that when I am the only one there?

I would LOVE LOVE LOVE it if Corporate would send someone to actually work at Michaels stores for a week! Please try it! You'll see that you are asking things of these people that are NOT humanely possible. Make up your mind and let them do the job!
There is no family life for a manager, stress is killing them, and you can't win! Work your [censor] off to get the job done, for WHAT? To be yelled at for over hours? Please experience the Hell for yourself! See what it is you are asking of these guys!
Seriously!

Let me just say the Michaels i work at needs more employees to make the customer service better. Yeah we keep a clean store compared to the other two near by but that is not what sells. The company is trying to cut back but want to offer world class service lol World class service by making the employees not very happy.

Michaels is generally a horrible place to shop, as well as a horrible place to work. I recently quit because, after experience working at two different locations, corporate seems to have a knack for hiring insipid, inept, and sloppy people not fit to run a store/frame shop much less a cash register. Definite price gouging occurring in both the main store and the frame shop, selling non-company brand art supplies at the highest possible MSRP. A massive decrease in quality in frame shop materials, saw pieces getting returned all the time for issues related to the frame, glass and mounting being suspect. Don't expect great customer service from a staff that is entirely oppressed by a thick, tightly-wound corporate regime who mistreats the employees on an ethical level.

I am an avid crafter and have shopped in a number of craft stores with never a bad experience. Until, I shopped at Michaels in Sterling. I have recently moved here from across the country and was hoping to find a new craft home. I was extremely displeased with my experience. I had filed an online survey about my experience, which I commented on the lack of customer service during checkout. I got a call from the manager who asked why I hadn't made a complaint at the store. I explained to her that sometimes regardless of how legitimate your complaint maybe, there is no true resolution and satisfaction to making the complaint. She says well, I would have definitely corrected the problem, maybe not in front of you but at another time. I explained her to that, it's not that I want corporate punishment, but a "sorry" would be starting point and possibly a motivator for me to come back. And so, I barely got an apology from her, it was an uncomfortable experience even having her call me and make a very bad attempt at apologizing about my experience. Although, the follow up call was very poorly executed, I made the mistake of shopping at Michaels again. Today I visited the store to ask help on a custom silk flower arrangement. I was met with arrogance and a very unwilling employee. He was impatient in trying to determine my needs and accused me of trying to save money on not paying for labor on preparing a custom silk flower arrangement. Which according to him, I wanted him to pick out all the materials, show me how to make it, and skip out on paying the 30% labor cost. Give me a break, first the arrangement was $20 in materials, the labor would have then only been $6. Was he kidding, I just spend $66 on scrapbook items. And for those scrap bookers out there, you know that this hobby is not for the faint of heart when it comes to your pocketbook. But that’s not the point; he was rude, arrogant and dismissive. Besides, is it not the concept of a craft store to empower the customer to make it themselves? I will not make the same mistake again…I refused to shop at Michaels in Sterling and will tell all my friends and family to not shop there.

I am a frequent customer at the Michael's store located in McAllen, TX. So much in fact that I considered it my favorite store. On Saturday, July 10, I was disgusted by Mari, a Michael's employee. As I was shopping, Mari was sweeping and kept getting in the way of customers, including myself. Each customer, had to move in order for her to sweep. As a business owner myself, I know that a customer must not be inconvenienced from their shopping experience. I heard her complaining to another employee about the mess that was on the floor. Also, it is unprofessional behavior to let customers know about your discontentment.
On each of my shopping trips, I let my young son, who is in the shopping cart, look at a book while we are at the store. More than half of the times, I buy the book that he chooses to review. That Saturday, was not the exception. The difference was that this time, my sister who has a special needs child, went with me to the store. My nephew and son were together looking at the books. My son in the cart and my nephew following along. At one point, my nephew got the two books out of the cart and threw them on the floor and ran along to look for his mom. I had not seen he had thrown them on the floor until Mari came along and asked in a stern voice "are you going to buy these". I replied that I had not seen them on the floor and that I would pick them up. Mari picked them up herself. She also told the person in charge of the intercom to say the announcement about parents and their children. I firmly believe she did not have to make the intercom request in front of me, she made me very unwelcome, including the children, who are a major part of Michael's customer base. I understand that as a business owner or employee, you don't want to be picking up after customers, but that is part of retail. I feel she took out her discontentment on me. I have lost my favorite store, and Michael's has lost a loyal customer.

I just today went to the Michaels in my city, Portage, Mi. Every week for months, I have gone into Michaels to pick up some craft items. I am a frequent customer and have spent a moderate amount weekly! Today, as I always do... as I shop I pick up the artificial flowers off the floor. I was told by employees, you should be here before we close, you'd pick up a bag full. I in turn, began doing so on my weekly shopping trips. People are knocking into so many of the "fake" blooms! Never do I purposely pull or knock off a bloom! When I went to check out my purchases, and put the flowers in a bag, I was told I couldn't do this. I asked for the manager. He told me I was in fact stealing! I even asked thenif he could put a price on their "trash" I had picked up!? He took the basket and said no. Why had I want to know why had I been told they sweep up them every night and throw them away? I am not selling these blooms, I bring them home throw them in baskets around my house for decoration or I buy a wreath from the dollar store and decorate them for family, friends or my daughter's caregivers. I have nursing for my daughter during the day, so at night when I take over, while she's sleeping this is my "hobby" something that gave me pleasure. Thankyou Michaels, you have lost what I would have called... one of your valued customer's. I also plan I sharing with everyone I know, and know that shop there how the customer isn't right or treated courteously at what was once a favorite weekly shopping place! HobbyLobby, out of my way, but here I come!

I received a cricut cartridge for Christmas as a gift that I already had. The person who bought it got it for $35.99 (regular price: $89.99). When I tried to bring it back and exchange it for another one that is the same regular price and with a receipt they advised me that they could refund the $35.99 that was paid and then inorder to get a different one I would have to pay $89.99 for it. Otherwise I would have to wait for the cartridge to go on sale again inorder to do the exchange I wanted. How is this fair for a consumer. In no way was I trying to get any money back or rip them off. I just wanted a cartridge that I didn't already have. They would sell the one I was returning the same way and amount of the one I wanted.

Some of the workers at the Sterling VA store are very rude, and apparently the management does not care. I called the national customer care number to describe my experience and was told I would recieve a call back within 72 hours. I received no call back.

Not all Michaels stores are like that. The customer is always right. And customer service comes before stocking shelves. Not everyone you see working on the floor is trained to be a cashier. There are different positions in the store you know.

Michael's has the worst customer service of any store, Long, long lines because it's more
important to keep the shelves stocked. I count the # of people in lines...sometimes I have counted up to 20. If it gets over 3, I ask to get another checker! Joann's is the same way. Long, long long..lines...only 1 cashier...Ross is that way too. except they are way too messy!