Michaels Stores reviews and complaints 1
View all 251 complaintsMichaels Stores - Inappropriate staff behavior / protocol
Entered with my sister at the Gig harbor Michaels in WA (8:25-8:39PM) after going to the beach, to see if they had a planter I’d seen on social media. We were the only ones there and almost immediately the cashier started making weird “loss prevention to the camera room” announcements. I’m a former employee and know this is a practice used by some employees to deter shoplifters. I was disgusted by how we were clearly being watched and judged. I left without purchasing anything as the CEM and floor employee guarded the front, and eyed us through the windows as we left. So tense and uncomfortable. Such a shame.
Desired outcome: I would hope this location would be retrained on appropriate customer care. We were not asked if we needed help. We were merely circled and watched.
Resolved; spoke with staff regarding the matter.
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