My son was shopping at Hermantown store. Was approached at checkout being accused of stealing ("that they were watching him on camera") he had an item in his cart - but put it on a random shelf before checking out because he changed his mind. They made him go through the store to find the item, DID NOT APOLOGIZE when it was made clear he never stole anything - was still treated badly at checkout and being watched. This is a man who has shopped Menards for years and years and spent a ton of money - has had 2 failed back surgeries and feels bad enough about his situation - to be treated like a criminal. I want direct contact information for someone who can actually apologize to my son and reprimand the cruel security crew at that location.

Dec 05, 2018

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