An employee at the Menards Store in Johnson Creek, John Kutz is blackballing, and telling some of my husbands customers, Wayne Hesse he does not like to refer them to him .It was because one of Johns friend, who sub contracted and worked with my husband.They had a falling out.So now John gives everything to his friend.And degrades my husband, who has been a good customer to Menards for years, one of Wayne's customer was told that they do not like to give Wayne.s name out. Wayne has never done anything to MR.KUTZ.Well, I will not ever buy anything from Menards again, who needs it.Home Depot gets all my business, from now on.John can say want ever he wants, but he works for Menards and does not own it.He may have worked there for years, but all customers should be treated the same.Regardless on you feel about them.They will not even hand his cards out, only John's friends cards.And to tell Wayne's customers that they would, recomend some one else.Well that is all I have to say.I think my husband sent a complaint also.But I wanted my say also.Thank You
Sincerely Julia Hesse
I work at a menards and cant believe the people we get. I work in the rec department and cant stand half the people i deal with. Ive been threatened, pushed, screamed at, cussed out, you name it. If people come to me and be a complete ### do you think im going to help you. We are understaffed and never have enough people working. People need to chill out and realize this. If someone has to wait an extra 5-10 minutes they freak out. I like my job, but hate the people that shop there. People wonder why they never get help, 90% of the people are complete ###s. Its not our fault if something comes in damaged or has not came it yet. People need to realize this and stop taking it out on the workers. Same goes for returns, its not the workers policy its the stores. Dont take it out on us, were just doing our jobs!
Menard's inc. is a HORRIBLE place to work the don't care about their guest or there team member...
I am a local contractor in an area where there are not to many places to get materials, so Menard's is the closest place. I guess the only complaint I have is that every time I order materials for a job (Menard's) will deliver only half of the materials to the job then try to charge me for another delivery.
Oh wait I have another complaint, I went in to order a roof package and the guy I spoke with told me to special order everything I needed so that it would all come in one package. Then after waiting two weeks I called to see if it was there and they told me yes but not all of it.
So I had to wait another two weeks for the rest of it. Well then it finally showed up, Then they told me it would be delivered the following week well that following week arrived and no materials. I just spoke to them and they said there is nothing they could do other than schedule another delivery for a week later.
So now I have been telling the customer that his roof will be done several different times do to Menard's #%&*-ups. This has happened on three different jobs you would think I would know better by now.
I'm not writing about a bad purchase experience with Menards although I have some if you want them. I'm writing about my experience building a Menards. As a GC we purchase hundreds of thousands of dollars in materials from Menards and I would think that makes us a good customer but apparently there is no such thing with Menards. John Menard has created a company that specializes in walking all over anyone who stands in the way of a profit. I have never had such a hard time getting paid on any job before! We had the entire shell of the building up before they released a single dime! My excavator almost shut down the construction entrance with a his back-*** on the demand that he get paid. They used every excuse and lie to withhold payment. They flat out stole money from my contract and challenged me to try and sue them and their "office full of attorneys". I've never been so mistreated in my life. Maybe all big box stores are the same but for now I will take all my business to anyone but Menards. "Save Dirty Money at Menards" - God bless the little man.
I bought several items with a check of $120 at Appleton West. Got home found I bought 2 wrong items. Returned the next day and they gave me an in store credit, sent me through check out to repurchase. 2 weeks later, wife returned with $11 of extra unused still packaged project parts while she was in town. They gave her an in store credit claiming she bought items with a gift card even after I told her to expect cash and after an argument with supervisor. I went back, calmly explained all this and received cash and a "I don't know why they did that". We live 30 miles from this store in Ogdensburg, closest store. The person at the store gave me a customer survey slip to send to corporate. I sent it and Arlene sent a letter back stating there store policy is clearly printed on every receipt. What that had to do with my inconvenience is beyond me. The cash I got only paid for gas to go back. What they did was way out of line. I have several other complaints over 20 years of problems I will post here about Menards. Stay tuned...
I never realized what a slip shot operation Menards is. I was always a big Menards fan until they built their new BIG Menards. I always felt like I was getting a good deal in the older smaller store; now I see that we the consumers are paying for the newer bigger store. The prices have definitely increased in the goods I used to buy regularly at the old store. Now, I am reading about how Menards is so bottom line money grubbing, not caring about hiring quality knowledgeable employees, not fair to their employees...it sickens me. I think I'll make a switch to the Home Depot.
2 months ago I started a simple 12x20 deck project, to my concern about previous menards encounters my wife talked me into going back to purchase the Ultra deck Fusion decking and railing system. Needless to say I still am not done with the deck, for starters we special order the decking and can no do it over the phone with a credit card, so I have to drive 50 miles to pay for it. Second it was a delivery date of 7 days which turned into 21/2 weeks and then to top it off the railing system was wrong. Reordered and had to wait, by now my deck stringers are all twisted from drying out. Finally get to installing the hand railing and find out that I got F_cked again, they did not give me the correct handrail insert, I had to go to the web site myself and tell the dip s_it at the counter what I needed, Thanks Menards for all the Headache and wasted gas to and from, I WILL NOT BE BACK AGAIN.
I am sorry to bother you again, I sent an email in regards to getting rehired with the company, if possible contact me at [protected] or email me. When it comes to working i am a hard and a dependable worker thank you for taking the time to read this i hope i could hear from the company.
We were building a deck and decided to go to the store a week ahead of time to order the wood. The order wa...
I work at the Clive store and have for the last four and a half years. I enjoy the work that I do, but the...
My wife picked out a certain type of door with blind inside the glass. I thought we were getting a good door...
I work at Menards. The way they treat their employees is absolutely awful. It's no wonder that their i...
Purchased Decking from Menards Green Bay Wi Made by Biewer Lumber St. Clair Mi. Defects inspected by Mark Vetter Biewer Lumber on 6/17/08.
Deck is splitting/twisting? This was brought to builder’s attention Mecca Construction & Menards last year. Need to be addressed and corrected. Spent $11, 287.56 on a deck that after a year looks worse then cedar decks it replaced that was 17 yrs old. I have been requesting correction from the builder. (Mecca Construction) and Menards for over a year. Menards sent an inspector last year. Never heard anything. Biewer Lumber sent Mark Vetter after I called Mecca again.
We purchased a patio bistro table at the Jackson, MI Menards 6-20-08. The carton had been re-taped but we thought it was only handling damage. What a surprise when we got home, it was easy to tell this table had been sold and assembled before. The paint was chipped on all 4 corners of the table, yet it was sold as new!! The exchange process cost over 75 miles round trip and 3 hours elapsed time. What a waste of time because of careless employees at Menards. They didn't offer anything extra for our gas, time, & trouble.
I bought a side by side refrig. At menards great deal even bought a 3 year warranty! They delivered the wrong one I went to the store to straighten this out, was told the one I bought the day before was priced wrong and I owed them money With my paper work in my hand 4 store managers told me they would do Nothing to help me. I spent $800 in menards and they said To bad, I ask the manager if he knew Bait and Switch is illegal He didn't know what that meant. I will never shop at Menards again!
I was injured at Menard's located on 53rd Ave in Davenport, IA.
I was looking for some 1x4x8 boards, and acquired the help of an employee. The employee was up on the second level of Aisle G out in the lumber yard. I asked the employee to hand me down a couple boards at a time, and the idiot employee handed me down 6-7 boards at the same time.
I grabbed the boards from above my head, and lowered them down to my chest and proceeded to lower them down to the ground while squatting. The employee dropped his end, and I bore the full weight of the boards, and heard a bang, as the boards hit the hand rail about 5 feet above my head.
Immediately I felt something large hit me on the top of my head, and I dropped to my knees. Apparently, a fire extinguisher was hit by the boards and it hit me in the head.
I was totally shocked, and got nauseous, and had some blurry vision. I went and found a manager, and filled out an accident report and my wife drove me to the ER, where they performed a CT scan and discovered I had a mild concussion.
The manager of Menards, Mike, informed me that someone would contact me on Tuesday. I called the store manager on Wednesday and talked to him about it, and he made me feel like it was not his problem and that someone will call me about it eventually.
I didn’t get a call by Thursday, so I called and spoke to the manager again, and he was upset that I had called him and said that he had other things to take care of and asked if there was anything else I needed. I informed him that I will be getting a lawyer and he said, and?
I am pissed that the fire extinguisher was just resting on a perch, and was not attached to anything. It was hanging on a plastic bracket, and that it fell so easily. I have video on my phone after the fact. Showing just how unstable it is on the perch it was sitting on. And I also took some pictures of it as well, for the lawyer.
I am pissed that Menards thinks this will blow over.
We purchased carpeting for 4 bedrooms, a hall, and stairway at Menards and were told it would take 7-10 day...
We bought materials for a pole shed last year. The materials were delivered late and arrived just two days prior to a snowfall that didn't melt until April (those of you in Wisconsin know what I'm talking about). Due to the early snowfall, not only were we not able to put the shed up, we weren't able to sort through the stacks to see what had or had not been delivered. By the way, I didn't think I HAD to inventory them. We just finished building our house. Those materials were purchased from a reputable building supplier. I never had a reason to inventory anything they delivered. They simply delivered what I paid for. Menards, to the contrary, does not necessarily deliver what you paid for. This was demonstrated, first, by the failure to deliver a door. When we discovered the door was missing, we argued for a time with the store but the door eventually was delivered (I realize now just how lucky I was). Today, however, when we realized an entire shipment (3 packages in total) of screws was missing, the store told us, "tough luck." Too much time has passed. If it had been within a couple of weeks of delivery, MAYBE we could have done something. Okay -- so that means that we DO have to inventory everything (I'm talking hundreds of items in an order for a pole shed) within a couple of weeks of delivery or you're out of luck. I have to say that even if we were able to start building last year, we still wouldn't have known the roofing screws were missing within two weeks unless we had done a complete inventory upon delivery. So now I have to shell out more money to pay for screws I already paid for. Way to go, Menards. I can tell you I will NEVER order anything from you again. I would rather pay a premium to get it through Lowe's or a building supplier.
I am a disabled person who is in need of an electric cart. When I came into the store, there were no standard carts. The wheel chair cart was too small, and there are no electric carts available. Therefore, I was unable to shop at your store. Store also does not have any seating such as benches or chairs to rest on throughout the store. Spoke with manager and manager said he had requested more carts and electric carts three or four times in the last several years and has not received a response from HQ yet. This shows that Menards does not have any respect for disabled persons has a right to shop and has needs as well. Had to shop at Lowe’s because they have electric carts.