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1.6 736 Reviews

Menards Complaints Summary

105 Resolved
615 Unresolved
Our verdict: With Menards's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Menards reviews & complaints 736

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J
8:25 pm EDT

Menards customer service

Today I went to return some items I recently purchased... With cash! My purse was stolen recently which contained the receipts to the items. After about 45 mins the lady returned with a yellow slip of paper and said she emailed someone and they would be in touch! They kept mt items... Totally treated me like a criminal because I had paid with cash! Thats unexceptable! I mean I can understand not returning them... But keeping them and basically telling me to get [censored]ed!

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11:27 am EDT

Menards poor employee service by menard employees at the lancaster oh store.

I ordered a kennel from your online store on 9/18/18. Order confirmation # [protected]. The order stated that all parts of the kennel was available and in stock. This was important to me because I just moved and have a lg dog that has not adjusted well to the move and tore up my carpet. Needless to say, that is why we immediately purchased the cage out of need! When we got to the Lancaster store to pickup the cage we gave the gate people our paperwork with our Ticket # LNCT53239. The gate employees were great, no problems there. We went back to the area where we saw kennel panels and waited for help to get them down. Took forever. There was an older man on the forklift working. Finally, we loaded the (2) 10' panels and (1)5' kennel end panel. When we went to get the 5'wide gate end panel there was no stock. Now my gate I needed is useless to me without the gate panel. I was told they would have to order it. I went to the front desk to place the order where I was told that I could go to Columbus and get one or place a special order. I explained that the mistake was not mine and ask if they could have it shipped to your store or to my house at your cost for your mistake. I was told it would cost me at least $69.00 to my house and they would not ship one to the Lancaster store. The male employee that placed the order was rude and totally unwilling to help me. He said it would take about a week. I called today and now I am being told it will be at least until Oct 17th-over 2 additional weeks! Really! My husband Tony and I have spent a lot of money at your store and until now have had good service. I will be interested to see how you respond to my totally innocent dilemma because that will determine if we continue to go to Menards. My name is Janice House. We live at 7769 Richland Rd NE, Rushville OH 43150. Phone # 740.475.7579. My solution is that the error of stock quantity is Menards. You should have had my needed gate panel shipped from another store for me to the Lancaster store or had it shipped free to my house. I bought it out of need and your treatment to me has really caused me problems with my dog until I get the gate panel. Clearly no one thus far at Menards cares. But you should...there are many other places to make purchases that have great customer care.

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10:55 am EDT
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Menards plumbing

I need a vanity and the person on the desk told me to get it my self, I mean I will if that wasn't all the way to the top so I ask someone from electrical to help me and the ignore her too so she when to find me help and those two are just talking laughing in the desk not helping at all, ir they don't like their jod should be given to someone who actually need it!

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2:06 pm EDT

Menards bad service

Damaged products poor service manager didnt seem to care faulty product poor in store service bad attitudes no help sent all over store and no wonder store had f better business > need new product they seem to think its ok to wait 2 weeks as i sleep on floor sending me to call number with live person to address complaint full well know im very very very disappointed

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Allie57078
, US
Sep 29, 2018 1:32 pm EDT

Sept 27, 2018 @ 5:17pm --- my husband and I were in the window blinds department & were there over 1 hour waiting for assistance --- this is a disgrace to this business - no help in either departments - then this company has the nerve to state need help please apply -- asked for help after tracking down 2 employees who were outside when they were caught coming in & avoiding this area - I yelled for their assistance - instead of helping they get on their radios asking for customer assistance & then they disappear -- had to wait again for another 1/2 hour for assistance - if no one wants to work at Mernards & just get paid for doing nothing this is the place - I have seen when want assistance at a different departments they see customers & turn away & leave - this is uncalled for - this is extremely lack of training. Management needs to get their heads out of the sand and do something about this -- I did complain to supvervisors and they just shook their heads - this is not good enough people that don't want to work & just get paid should be terminiated.

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C
6:40 pm EDT

Menards problems with a rebate/rebate international

In June we made a very large purchase, over $2000.00 and submitted the 11% rebate. After waiting about 6 weeks without any rebate I tracked the rebate online and there wasn't any rebate showing for that amount. I contacted Rebate International and they requested information and I sent it in as they requested. Again, no response after that. I then went to our local store on 9/18/2018 and talked to Kody, Assistant Manager about this problem. He gave me an email address ( [protected]@menardsoc.com) and said they will assist . I submitted all the paperwork and issue AND ONCE AGAIN NO RESPONSE. Can you PLEASE help with this matter? If this was a small amount it wouldn't be that bad but this is over $200.00. I purchase a lot from Menards and if this is how you treat your customers I will go elsewhere!

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Larry Simp
, US
Dec 19, 2022 3:28 pm EST

My name is Larry Simpson and I have submitted rebates several times with no results they say that they can’t find them and cannot assist me so I send it again same thing I believe that it is all a big rip off.

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Sherrie Powell
, US
Apr 22, 2019 6:42 pm EDT

My name is Sherrie Powell and my husband and I went to the Menards store on 12/22/2018 and asked several associates about the rebate and how it works and was told that the rebate would automatically show on the statement the following month. So we gathered our merchandise and proceeded to the register and again asking about the rebate and again told the same thing. So after waiting a month or so with no sight of the rebate we went to the Menards store and spoke with the manager of the store #3351 Ryan Willbrandt and he gave us a form to fill out and mail in which we did and still have not heard anything from the rebate department. We spent $1876.72 and another $1351.41 on 01/12/2019 which we did receive the rebate for. Could you please instruct me as to what the issue is and what else I need to do to resolve this issue. Please contact me by email @ shepowe13@aol.com

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Lisa Sorge
, US
Sep 28, 2018 8:26 pm EDT
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Sorry you had this experience. A similar thing happened to me, but with better results. The rebate website showed that a rebate had been sent, but I never got it. They re-issued the rebate check, and again, I did not get it. I had sent in a smaller one about the same time as the original, and did receive that. They are tiny postcards - easily lost, I'd guess. I suspect that is what happened to both, as once I accidentally noticed the first one, I watched like a hawk for the 2nd, which was going to be larger. They ended up re-issuing the check a second time, and at my request, actually took the extra effort to put the post card into an envelope, along with a note that they were doing so at my request. I appreciated the attention to detail. I hope you get your issue resolved!

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J
11:45 am EDT
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Menards bad roof metal panels

In May of 2018 I ordered mill finished roof panels from your store in Rhinelander and was informed it would take 6-8 weeks for delivery. In july I had them delivered to Gaastra Mi. for a August install. When I opened the shipping package the panels were corroded together. As part of the roofing project I rented a lift from United rentals to do the install at a cost of $2407.00. I also was forced to install a temporary roof and peel and stick on the project to insure the project was water tite. The cost of that extra roof was $1368.06. A HT peel and stick had to be used in order for the new panels could be attached at a later date. Menards in Rhinelander did agree to a store credit for the bad metal but that has left me with a large deficit in my budget for the home I'm building. I'm hoping you will come to some arrangement to offset the extra expense that was incurred. I've got a long way to go on the house so a store credit for the total amount is agreeable to me. My name is Jeff Marshek my co. name is JD Contractors Inc. #[protected]. I'm a long time customer. Total price extras $3775.06

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5:37 pm EDT
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Menards job application

I filled out an app online and a week or so later was called in for an interview, after that I was not contacted by e-Mail phone or mail, about my status I have called several times but HR was not available one time a man answered and said oh you had an interview oh, well I will get back to you.I work full time, a great worker looking for a part time job.Someone is dropping the ball at Menards in Rice Lake. I wonder how many good workers are left by the wayside. Come on guys!

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8:33 am EDT
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Menards poor customer service. inaccurate product availability

9-11-18 at the Sandusky, Ohio location. Called ahead of time to make sure 14 steel panel were in stock at this store. Was told yes these are in stock. At the store was told yes we have 14 steel panels in stock, paid for product in the store, went to pick up an the outside loading area and after one hour of trying to get help was told these steel panels only had 6 in stock. Employees were not in any hurry to help, acknowledge or apologize for the miss information provided and waste of our time spent driving to Sandusky as we live in Avon let alone driving our inefficient fuel consumption truck specifically to pick up these panels only to go home empty handed. Employees did not offer any suggestions on how to order or when they might have these in stock. We were excited to hear Menards is opening in Avon but I doubt if we will care at this point because I can get the same poor treatment at Lowes and Home Depot

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6:34 pm EDT
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Menards lg 26.8 cu ft french door refrigerator

We purchased this refrigerator December 7, 2016 for $1, 697.00. We also purchased a 4 year Extended Major Repair Plan for $99.97.
Everything was working fine till about June 25th. We were losing our milk, was curdling and turning sour. We thought maybe it was just a fluke, but we bought another gallon, and same thing happened. We then checked the refrigerator and found that is was 55 degrees. We called LG on July 8th, and was informed by Jim at LG, that the manufacturers's warranty had expired, and was told to contact AMT, who we had taken the extended warranty with, sold thru you when we bought the fridge. We called and spoke to Raymond, who gave us a claim number of 4904873. We were told that it would take 1-2 days, and someone would be out to fix the fridge. After the 2 days, no one contacted us, and on July 10th, at 5:30, we called AMT back, was told they would get back to me in a day or so, and I told them that that was unacceptable. So, we called Menards in Beaver Dam the same day at 5:45, and spoke to a Heather in appliances. She informed me that she would get ahold of somebody and get back the next day at the latest, and never heard a thing. So, July 11th, I called and spoke to Karen at Menards, found out Heather was off, they were to call back, and once again, never heard from them. We called LG again, the same day, and was told there wasn't anything they could do. Also, on July 11th, called AMT, at 4:20, and spoke to Maria, who informed me that they have no one in the area to service our LG refrigerator, and that Dan, her supervisor, was handling the claim. I talked to Jaleesa, at AMT, and told her to have Dan call me, and never got a call back. We were also told by Jaleesa, that they would just reimburse us for the fridge, we received the check for $1, 697.00 on July 26th. From the time we made our initial call into LG, to the time we received our check, we were without a refrigerator, which was over 3 weeks. We lost a lot of perishables. We had to go to an appliance store and purchase a new refrigerator. I find it hard to believe that you would sell an extended warranty and not have anyone in our area to fix it. We have purchased major items thru you before, but will tell you this, we will NEVER purchase a major appliance thru you ever again. Can not believe how you just dropped the ball all on this. We are extremely disappointed in Menards. I am going to be waiting on a call from someone in the corporate office to try and rectify this situation. I would also think we should be compensated for this. Our phone number is [protected]. We will be looking forward to hearing from you shortly.

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12:57 pm EDT
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Menards grip fast 2 1/2" 8d hot-dipped galvanized box nail

I was fastening siding with this nail. If I didn't hit the nail in the center the head would bend. I had to pull a few nails out to reposition the siding. On all the nails the head would bent badly. On one, the head completely came off. The nails that I took off of the bottom row of siding on my garage had been there over forty years. Not one of the heads pulled off. These Grip Fast nails are made in Thailand. They are an inferior nail. I will not be purchasing any more of these. Menards needs to replace them with a quality nail that does what it is supposed to.

Mike Miller
South Range, WI

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3:23 pm EDT
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Menards 6608446 jeans

These jeans are apparently out of stock at every location near me. Why isnt it possible to switch to one of the other many SKU numbers at the same starting price?

I asked at the service desk if one of the same priced jeans were available to be switched. The jeans are the cheapest the store has. The answer was a hard NO. This makes no sense to me. It's the same manufacturer and the same priced item.

It is an obvious sign of the old bait and switch mentally that will end up ruining your store.

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2:43 pm EDT

Menards rebates

Hello,

I like Menards but I absolutely hate the way that they do rebates! I mean, what an antiquated system!

First of all, I have had rebates issued to me that I never received! And now I have to go through all of the time-wasting effort to track this all down as to why. Haven't I done enough by shopping at the store!

I've also lost a few that say they were redeemed. Just this summer our neighborhood has suffered from mailbox robbery. Why would you send cash in the mail? These rebates are like cash!

Menards needs to change the way they offer rebates or a lot of us will just stop shopping at the store. It's too much of a headache to worry about this day and age.

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9:24 pm EDT

Menards mastercraft doors

I purchased these doors from Menards in Mitchell SD and had them installed last year. After the dry summer and the easy winter everything was fine. Not so fine this year, every hard rain we get both the doors leak. After further investigation its like the windows in both doors was not installed right and the rain comes in to top and runs out the bottom. I'm very upset, I feel like its ruining my floor and the trim around the doors. I have a video and pics but would like to send them to someone directly and keep it between me and the representative.

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Update by Lynette Tollakson
Aug 15, 2018 9:25 pm EDT

Can someone please reach out to me at lynette11979@hotmail.com

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9:13 pm EDT
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Menards order number keno30285873 & keno30285872

I requested from Kenosha Menards on 6/18/18 to provide a list of carpet installers to come out & measure my home for carpet because I want to get new carpet installed asap. It took 18 visits to Menard for an installer to come out finally on 7/11 to measure the carpet. After receiving the quote on 7/13, I finally ordered the carpet from Menards. I was told that the soonest the carpet could be installed on 8/7 & 8/8. I took 8/7 & 8/8 so the carpet could be installed. The installer shows up on 8/7 to install the padding & carpet. He ripped out all the old carpet. Then realized that the carpet has Mill stains every 2 feet. As a result my floor is down to the plywood for my whole house until the installer can install the carpet within the next 2- 4 weeks. I am really, really upset! I need for Menards to make this right! The whole process has been a nightmare & I have been waiting months. This is very unprofessional. I expect to be compensated for months of a nightmare this has been. Henry Burrell [protected]

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8:59 am EDT

Menards window order

I have a window on backorder, RICE 84629. While shopping, there was one window on the shelf and the clerk said there were four others in stock. There ended up being only 3 total. There are 11 showing in stock at your Eau Claire West store. If the salesman had said I could get the last one in Eau Claire, I would have done so.

Why can't I get one of those in stock at Eau Claire (without paying the 25% restock fee) instead of waiting for the manufacturer back order?

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8:32 pm EDT
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Menards order set up/cashier/ store manager.

I went to your store to make a substantial purchase of just under $2000. I spend on average $25-$30, 000 a year at your store.
My complaint- I wandered through the store making a list of the things that I need. I took them to the building service desk. I put them on one order which consisted of four pages. I took them through the register to pay for them. The cashier missed the last page of the four. Later that night I called back to the Menards just before closing time. Still unaware that the cashier did not ring up the last page and I asked for that order to be delivered. The next day the delivery showed up and the only thing on the delivery was page 1 of four pages. So I went back to Menards to state my complaint about the short order on the delivery. I was told that the only thing on the delivery was the first page of four (By the way which I could have put in the trunk of an economy car.) When I told him that the cashier did not ring up the last page of the four. I gladly paid for the last page that we're all stapled together by the cashier . I was told I would have to pay another delivery fee.Again I am a loyal customer and have been since your store open on Morris Rd., Columbus, OH. The manager Joey Williams was not willing to compensate my delivery fee. He told me if I wanted the rest of my materials delivered I would have to pay. Even though it was the stores fault on multiple fronts. The cashier drop the ball the delivery order man dropped the ball and as far as I'm concerned your manager dropped the ball. When I told him that I spend a lot of money at your store he did not seem to care The manager Joey Williams was not willing to compensate my delivery fee. He told me if I wanted the rest of my materials delivered I would have to pay. Even though it was the stores fault on multiple fronts. I am a contractor of 35 years and know a lot of contractors and if I am not compensated for this discrepancy I will surely spread the word to all of the contractors that I know. And I will from this point forward not refer Menards to any of my customers. I expect a response with an apology and a refund for the delivery fee. I patiently await your response .

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12:15 pm EDT
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Menards entire purchase not delivered

After being more than an hour past the delivery window my entire order was not delivered. Not only did I waste an entire day but didn't receive everything I paid for. One box is so damaged that I wonder if the couch is in great shape. Never will I buy anything from Menards no wonder the store has received an F from the BBB. The delivery person stated that the store should have told me the chair I paid for was out of stock until they received a delivery which happened after he left the store.

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1:08 pm EDT
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Menards missing product in my order and poor customer service

To whom it concerns,

My name is Kim Potter and I recently made a sizeable purchase at your facility in Topeka, KS. Unfortunately it has not been a pleasant experience. We are in the process of remodeling our home, and on 7/20/18 we went to the Topeka store to order cabinets for our kitchen as well as items for our bathroom…a tub, shower, surrounding walls, vanities, and a counter top, among other items, which added up to nearly $7, 000.

We received the cabinets and began the installation. Over the past 9 days of this portion of the project I have had to return to the store 7 times because something was either wrong, parts were missing, or items were broken.

The first issue arose when we learned that we did not receive the support wall that would go next to the dishwasher for countertop support, which we had paid for.

Next, in reviewing my order, I found that I had not received any of the shelving for the cabinets, which we had paid for, which meant another trip to the store to pick up missing items.

Then, while trying to install one of the bottom cabinets, we found that it would not line up properly. After closer inspection we found that the mechanism used to adjust the cabinets was stripped, so I had to make yet another trip to the store so that the cabinet could be replaced.

Next I installed the upper corner cabinet, put the door on, and when I tested it I found that the door would not open all the way. I called the store and spoke with Stephanie, who told me that I was supposed to use a 45-degree hinge that I was never told about, and that they don't even carry that hinge so it would have to be special ordered. That was going to take another 7-10 days.

I then attempted to install the lazy Susan cabinet, however, I found again that the door wouldn't line up correctly. I decided to go back to the store so I could look at the identical cabinet in the showroom. After seeing the unit in the showroom, I found that I again did not have the correct type of hinge. After talking to Rachel I found out that I had to have that hinge special ordered also. At this point I told Rachel about the other hinge that Stephanie had special ordered for me to fix the upper corner cabinet hoping that they could be shipped together. However, Rachel informed me that Stephanie had not even placed the order for the hinge as she said she would. This obviously upset me very much and I respectfully asked to speak with a supervisor. Rachel tried to contact Jennifer, the manager of the cabinetry department, but she was nowhere to be found. Rachel then contacted Bruce, the GM, and told him that she had an upset customer that would like to speak with him. At this point Bruce told Rachel that he was busy right now and he would come deal with the situation later, if he had time.

I decided to wait for a while because I felt like I deserved to speak with a manager and get an explanation of these issues after spending a large amount of money with your company. After a bit of time Jennifer finally shows up with a very unpleasant attitude, treating me as if it was putting her out that she had to come and speak with me about these problems. I explained the hinge situation and she told me that there was no order in the system for the hinge I needed for the upper corner cabinet, which meant I was going to have to wait even longer to be able to complete the cabinet portion of the remodel. She told me that the correct hinges are supposed to be included in the box and was I sure they weren't in there. I explained to her that if they had been in the box, I would not be out here at the store right now, I'd be at home installing my cabinets. At this point Jennifer said, "Well, I guess I can go up and take the hinges out of another box of cabinets." When she came back with the hinges she again questioned me about whether they were included in the original packaging, with a tone that suggested she thought I was either stupid, or lying, which I did not appreciate. After she handed me the hinges, I asked her politely to initial the bags so that I could leave the store with them. Again she acted like this was a big inconvenience to her, and that I was putting her out with my request. I felt totally belittled by her actions and attitude so on my way out of the store I stopped by the customer service area to ask the associate for the phone number to the Menard's corporate office, specifically the complaints department. While the associate was looking up the number for me the store manager, Gary, came up to her and asked what she was doing. She told him that I was unhappy with the products and service that I had received and wanted the number to the Menard's corporate office, to which he responded, "oh, " and walked off without asking me what the problem was, if there was any way he could assist me, or if there was any way to resolve the problem locally.

I left the store and went home to complete the installation of the upper corner cabinets. When I went to put the shelves in, I realized that I was not given the shelves for this cabinet either, which I had also already paid for. So, you guessed it, back to the store, again, to get the shelves for the upper corner cabinets. Now I'm home, putting in the shelves, and I get to the last shelf, take it out of the box, and it's the wrong shelf. It was supposed to be a 30"w x 14"d x 15"h, and what I got was a shelf 15"w x 14"d x 30"h. I took the shelf back and I asked to speak with a manager. I explained to the manager, Andrew, that I received the wrong shelf and that this was the 7th time I had returned to the store with an issue. Andrew treated me like I was just another complaining customer, and not a customer who'd had to return 7 times due to the ineptitude of the store he was managing. At this point he called back to the cabinet department and asked that someone come to the front to assist me, to which they told him they were too busy to come. Andrew decided to go back to the cabinet area himself and see what could be done. When he returned he told me that he was having the cabinet pulled, turned around, walked away, and left me there to wait unattended.

During my 7 unnecessary trips to Menard's, in a 9 day period, having talked to 4 different managers, never was I offered an apology for my troubles, no apology for my continued inconveniences, nor was I ever treated with a modicum of respect. Instead I was faced with managers who emoted the attitude like I was somehow putting them out that they had to assist me in any way. In reality, I was the one who was constantly being put out by having to return to this store on the opposite side of town, wasting my gas, wasting my time, and having to deal with rude personalities when my order should have either been correct the first time, or corrected after the first issue.

This horrifying experience has just been for the cabinets. I have not even started on the bathroom order yet, so who knows what issues I might find there. I am actually considering returning the bathroom items to the store, but have not yet because I fear the hassles, and frankly, the management team, that I would have to endure if I do. Needless to say, I don't have much faith in any transaction that takes place at Menard's.

My experience with your company has been outright horrible. This is my first, and last, experience I will have with Menard's. My friends, family, coworkers, and followers on social media will all know about the constant unpleasant actions of your store, and know not to shop there if they want their orders to be correct and to have positive customer interactions.

Respectfully,
Kim Potter

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Update by KPotter
Aug 07, 2018 1:12 pm EDT

Spend a tremendous amount of money at Menards for a house remodel project. Had to go back 7 different times to get parts of my order that I did not receive and the management staff were rude and lack customer service skills.
Will not shop there again!.

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12:55 pm EDT

Menards customer service

On 8/7/ 2018 I talked to Lucas at Menards Corporate office about the store in Holland Ohio advising me that my purchase was 6 months no interest. Lucas said it wasn't him and what did I want him to do about it and hung up the phone when I ask him to transfer me.
Sales managers at the store continue to give me incorrect information about the Contractor's card that I used for a purchase. There is a big difference between a six month no interest purchase of $1200 and finance charges for the same purchase. It should not have been sold to me as such without the correct terms. The store said the rebates and finances would automatically be done at the cash register. It did not happen when I called that is when I learned that I would not receive the six months same as cash for my purchases on 7/31/2018.

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5:10 pm EDT

Menards briggs and stratton generator

Briggs and Stratton generator...
On July 2, 2018 I purchased a 7000 W $800 Briggs and Stratton generator from the Menards store in Belton Missouri.
On or about July 16 I called the store to tell them that I had a problem with the brand new generator out of the box and explained that it would start up and run but then quit consistently after only running about 30 minutes. I tested the unit several times and the motor would fluctuate in RPMs under a small load and it would also just quit running after 30 minutes . They told me that I could no longer return the unit because their store policy was that it needed to be returned in seven days and that's just the way it was ...that was just their store policy. They suggested that I look up a Briggs & Stratton authorized repair shop and take it to them and they would repair it free of charge. Please understand that that's not really what a customer wants to hear on a piece of equipment he had to travel 100 miles to pick up pay good money for and find out it is bad right out of the box.
I then tried to find the nearest authorized Briggs & Stratton authorized repair center which was approximately 40 miles from my house. I brought it to them he listened to it took 40 minutes of his time and told me that after working on these type generators for over 35 years that in his opinion it was a bad coil and a possible bad carburetor. He then said why don't you just take it back to the Menards and either get your money back or get a new one or exchange. He had said that he had recently returned a generator to a Menards and they returned it with no questions asked.
I then decided to pack up the 200 pound generator in the back of my truck and drive the 100 miles to the original Belton store to try to return it for either a full refund or a gift card or an even exchange. The hardware manager told me that the store policy said no returns after seven days because of the issue of having gas and oil in it. Well, that makes no sense Because if I would have brought it back the next day it would still have gas and oil in it… Right? And it would still have the exact same problem so I think that was just an excuse. I asked the hardware manager to speak with the store manager who's name is Conor Travis. Connor came very promptly to the hardware department and reiterated the same thing that the hardware department manager had sad… No returns after seven days I would have to take it to an authorized service repair center. I then asked Mr. Travis the store general assistant manager to please show me where I could find the seven day return policy. He responded that they did not have a written policy . I asked him if the people at the cash register or anyone in the department would verbally tell customers that they needed to return the item in seven days or less if they experienced any kind of problem with the generator and he replied no but that it would be a good idea for us to have that as a printout on the register receipt so customers would know in the future. As I stated earlier… What if this was a gift to someone and they wouldn't have even open the box for seven days?
Therefore I now have to Back to the original repair center and spend more time and money and gas and labor to bring the machine there have him fix it and then go back and pick it up. I have to also add that the Repair dealer said that if there were two things wrong with it out of the box there are probably multiple more things wrong with it and he would not recommend repairing it he would recommend just returning back to the original repair center and spend more time and money and gas and labor to bring the machine there have him fix it and then go back and pick it up. I have to also add that the repair dealer said that if there were two things wrong with it out of the box there are probably multiple more things wrong with it and he would not recommend repairing it he would recommend just returning it it.
In my opinion and from my perspective this is a terrible way to conduct business. If something is bad out of the box the retailer should be more than happy to satisfy the customer request an exchange or a gift card or a full refund if they are not satisfied. I have been a Menards customer for over 30 years and unfortunately this has left an absolute terrible taste in my mouth and I don't believe I can patronize them any further since this companywide policy has no respect for the customer. In my opinion you should not sell Generators with that type of a policy or at least have the potential customer know the seven day return policy in writing or at least verbally warned them

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Menards Customer Reviews Overview

Menards is a popular home improvement store that offers a wide range of products for DIY enthusiasts and professionals alike. The company has received numerous positive reviews from customers who appreciate its vast selection of products, competitive pricing, and excellent customer service.

Many customers have praised Menards for its extensive inventory of building materials, tools, and hardware. They appreciate the convenience of being able to find everything they need for their home improvement projects in one place. Additionally, Menards offers a variety of services, including custom cutting and installation, which customers find helpful.

Another positive aspect of Menards is its competitive pricing. Customers appreciate the store's low prices and frequent sales, which allow them to save money on their home improvement projects. Menards also offers a price match guarantee, which gives customers peace of mind knowing they are getting the best deal possible.

Customer service is another area where Menards excels. Many customers have praised the store's knowledgeable and helpful staff, who are always willing to assist with any questions or concerns. Menards also offers a variety of online resources, including how-to guides and project ideas, which customers find helpful.

Overall, Menards is a highly regarded home improvement store that offers a vast selection of products, competitive pricing, and excellent customer service. Whether you are a DIY enthusiast or a professional contractor, Menards is a great place to find everything you need for your next project.

Menards In-depth Review

Overview: Menards is a leading home improvement retailer in the United States. With a rich history spanning several decades, Menards has established itself as a trusted name in the industry. The company offers a wide range of products to cater to the diverse needs of homeowners and contractors.

Product Range: Menards boasts an extensive product range, covering categories such as building materials, appliances, home decor, tools, and more. Each category is further divided into subcategories, ensuring that customers can easily find what they need. The quality and variety of products available at Menards are commendable, with options to suit every budget and style.

Pricing: Menards adopts a competitive pricing strategy, offering affordable prices for its products. A comparison with competitors' prices reveals that Menards often provides better value for money. Additionally, the company frequently offers discounts, promotions, and loyalty programs, allowing customers to save even more on their purchases.

Customer Service: Menards excels in customer service, with a team that is responsive and helpful. Whether through phone, email, or live chat, customers can easily reach out to the support team for assistance. The availability of multiple communication channels ensures that customers can choose the most convenient option for them.

Website Usability: The Menards website is designed with user-friendliness in mind. The navigation is intuitive, making it easy for customers to browse through different categories and subcategories. The search functionality and filters further enhance the product discovery process. Detailed product information and specifications are readily available, helping customers make informed purchasing decisions.

Shipping and Delivery: Menards offers reliable shipping and delivery options. The company ensures speedy delivery of products, minimizing wait times for customers. The packaging quality is commendable, with products arriving in excellent condition. Customers can trust Menards to handle their orders with care.

Return and Refund Policy: Menards has a customer-friendly return and refund policy. Initiating returns and obtaining refunds is a hassle-free process, ensuring customer satisfaction. While there may be certain conditions and limitations for returns, Menards strives to accommodate customer needs to the best of their ability.

Store Experience: The in-store shopping experience at Menards is top-notch. The store layout is well-organized, making it easy for customers to navigate and find what they need. Knowledgeable staff members are readily available to provide assistance and answer any questions, enhancing the overall shopping experience.

Reputation and Trustworthiness: Menards enjoys a strong reputation in the industry, known for its reliability and trustworthiness. The company has garnered positive customer reviews and ratings, reflecting the satisfaction of its clientele. Customers can trust Menards to deliver on its promises and provide quality products and services.

Sustainability and Social Responsibility: Menards demonstrates a commitment to sustainability practices. The company actively engages in environmental conservation and energy efficiency efforts, contributing to a greener future. Menards also participates in community initiatives and philanthropy, showcasing its dedication to social responsibility.

Pros and Cons: Menards has several advantages, including a wide product range, competitive pricing, excellent customer service, and a user-friendly website. However, some customers may find limitations in the return and refund policy. Overall, Menards' strengths outweigh its weaknesses, making it a reliable choice for home improvement needs.

Conclusion: Menards is a reputable and trustworthy home improvement retailer that offers a wide range of quality products. With competitive pricing, excellent customer service, and a user-friendly website, Menards stands out in the industry. Potential customers can confidently rely on Menards for their home improvement needs, knowing that they will receive top-notch products and services.

Final thoughts: Menards' commitment to sustainability and social responsibility further adds to its appeal. By choosing Menards, customers not only enhance their homes but also contribute to a greener future and support community initiatives. Menards is a reliable partner for all home improvement endeavors.

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Phone numbers

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