Melbourne IT
Reviews and Complaints

Our business has been a customer of Melbourne IT for over 10 years.
We have always purchased our SSL certificate and the consequential renewal of the SSL certificate from Melbourne IT.

Melbourne IT automatically deducted the payment for the SSL certificate from our credit card on the issue date of the invoice.

Melbourne IT was and is wholly and fully responsible for renewing our SSL certificate, which we have paid for since the inception of the SSL certificate.

Melbourne IT precluded access to our business website by failing to renew our SSL certificate, in spite of automatically deducting the payment for the SSL certificate from our credit card on the issue date of the invoice.

By failing to renew our SSL certificate, Melbourne IT caused an unsecure message and warning to appear to any user seeking to access our website.

Melbourne IT denied this and FAILED to take any responsbility for their actions. Melbourne IT also denied that their actions had led to the preclusion of access to our website.

In practical terms, any reasonable individual, upon encountering the warning message, would not access or seek to access our website.

Melbourne IT's failure to renew our SSL certificate caused users to not access our website and, in practical terms, precluded or prevented access to our website which we have also paid Melbourne IT to host.

Melbourne IT did not rectify nor remedy the failure of your organisation to renew our SSL certificate until we had to contact Melbourne IT on 11 October 2024 whereupon we were informed that it would take 30 minutes to rectify. That representation was misleading and false, resulting in wasting an extraordinary amount of our time trying to fix the problem caused by the failure of Melbourne IT to renew the SSL certificate.

Melbourne IT's customer service was and is APPALLING, PATHETIC, UNACCEPTABLE, and ATROCIOUS. Melbourne IT's failure and negligence to renew our SSL certificate has resulted in DAMAGES, INTERRUPTIONS, AND DISRUPTIONS TO OUR BUSINESS.

Melbourne IT exacerbated this issue by taking SEVERAL DAYS to resolve this issue and problem which was caused by Melbourne IT.

We lodged a complaint against Melbourne IT and their staff. We also required compensation from Melbourne IT due to their negligence and incompetence resulting in DAMAGES, INTERRUPTIONS, AND DISRUPTIONS TO OUR BUSINESS.

Melbourne IT has engaged in MISLEADING AND DECEPTIVE CONDUCT in their responses to our complaints and has continued to NOT TAKE ANY RESPONSIBILITY FOR THEIR ACTIONS.

Melbourne IT has FAILED TO OFFER any compensation to us.

Melbourne IT has FAILED TO RESPOND to our messages and replies to their messages.

Instead, Melbourne IT has CLOSED our ongoing support tickets. We had to open new support tickets in order to contact them.

To reiterate, Melbourne IT's customer service was and is APPALLING, PATHETIC, UNACCEPTABLE, and ATROCIOUS. Melbourne IT's failure and negligence to renew our SSL certificate has resulted in DAMAGES, INTERRUPTIONS, AND DISRUPTIONS TO OUR BUSINESS.

DO NOT ENGAGE MELBOURNE IT.
DO NOT PURCHASE ANYTHING FROM MELBOURNE IT.
DO NOT USE MELBOURNE IT.

ZERO STARS.

Melbourne it lost my domain name by failing to make my payment which they have admitted to. As part of a settlement agreement they offered to pay me 2, 000 American dollars in addition pay for 5 years and alternative domain name which they did.
When I received my wire transfer it was in Australian dollars. So they shorted me. I have contacted them on many numerous occasions and I've not heard word one. They also were supposed to refund me the payment that they failed to make on my behalf which they did but again in Australian dollars. I suffered a tremendous loss due to this loss of my branded domain name and this settlement was peanuts compared to the overall loss of a domain name I've owned since 2005 when I created it. I don't know what to do nobody wants to contact me I'm at a loss and I'm also very worried that I still have a domain name with this terrible company

I paid Melbourne IT $300 for registering four premium domain names on the 24th of January, 2015. (Receipt numbers 3645716 and 3645711). My credit card was charged on the 27th of January. Its the 3rd of February today and though they've taken their payments, neither have they provisioned the domains to me NOR do they have the general courtesy to let me know there's a problem.

Forget general courtesy. I use their online support ticket to submit an enquiry and after four business days, some customer representative emails me telling me that I need to provide my personal details since I did not "email them from the registered email address". I sent them a support ticket from my online account wiith them while I was logged in - for Christ's sake. Well ... I send them the details and then ... no response.

I call them and after holding on for 1hour and 25 minutes (precisely) they pick up. The first thing the customer service rep asks me is for the PASSWORD to my account. Beat that. When I refused, politely telling them that that might be a security issue, they then take all my other personal details and tell me they'll get in touch with me in 2 business days. So far ... no response.

The ONLY reason I did business with them was because I knew they were in business with YAHOO SMALL BUSINESS. Looking at their deplorable customer service and also their total apathy towards returning a customers money - neither will I never do business with them any longer - BUT I will also not deal with Yahoo any longer. After all, you're known by the "company" you keep.

I'm trying to reach their customer service right now as I write this an its been 45 minutes already that I'm holding on. I'm going to politely ask them for a refund if and when they pick up. I'll keep this post updated with the outcome.

Any way I can take legal action against them? Nobody takes my money and then behaves like they're doing me a favour. They should be brought to task.

Complaint board of melbourne, victoria, australia

Montreal, canada
July 10, 2014

Dear sirs,

Cc: qualitbec inc. / montreal, canada

For some time now we have been trying by every possible mean to get a reimbursement from a company that now we realize is using the name of melbourne it. One of the scammers called us in april/2014 urging us to pay the amount of $ 155.50 to renew the hosting and domain of our company, qualitbec inc, otherwise they would cancel our website in 2 or 3 days if no payment was made right away with a credit card. Fearing to lose of our website I approved the payment.

In june/2014 they charged us again; this time $22.00 with the reason "others". What kind of reason is that?

Qualitbec inc. Is a very small company working in the area of building maintenance and cleaning. For us the website must be open at all times to attract potential customers, and for that reason I felt pressed to give away my personal master card number. Now that we realize the scam, we have spoken with our master card provider, and they are willing to credit my credit card as long as I prove that I was swindled and asked them not to accept anymore charges from these fake company again. They must be stopped somehow.

I am including a warning from the real melbourne it that we found after a lot of research in the internet. The link to the warning issued by the real melbourne it company is this: http://www.domainavenue.com/scam_melbourne_it_imposter.htm

I already open a file with the complaint board and hope that you can provide me with the necessary assistance to get my bank to credit my account.

I have sent many emails to the address they provided, to no avail. Of course, is a fake email address. I need all the help you can provide me to prove my credit card company that I was scammed. But these scammers have to be caught very soon before further damage to my credit and many other companies is made if they fall for the lies and tricks of these internet gangsters.

In advance I thank you four kind and prompt support,

Principal contact:
Alex lopez carlos guido (owner of the master card used in the scam)
Manager adviser
Qualitbec inc. Qualitbec inc. ([protected]@gmail.com)
Montreal, canada montreal, canada

After waiting five years to purchase a specific domain crucial for my business, on December 27, 2013 at 8am it became available. As I use the hosting services of Melbourne IT through Inmotion Hosting here in the U.S. and have several other domains registered there as well as them providing my website hosting, I purchased the domain online and at 8:07am called Inmotion Hosting to confirm I was now the registered owner of the domain, and was required to confirm my credit card number. Before hanging up, the Inmotion Hosting representative confirmed I had in fact purchased the domain and was now the registered owner and that I would be receiving an email confirmation which in fact arrived at 8:15am same morning. Several weeks later with the assistance of Inmotion Hosting's technical department, I was in my amp trying to get the new domain set up in wordpress so I could go live with it. In my AMP (account management panel) this domain clearly shows under my account. After some difficulty due to technical problems on the part of Inmotion Hosting and multiple holds on the phone, I finally linked the domain to wordpress in my cpanel and when I went to the url, the page would not come up. The Inmotion Hosting technician assisting me got real funny, said that on whois it showed the account with GoDaddy, but chose not to tell me the rest of what he saw - because it was proof that Inmotion Hosting and/or Melbourne IT royally screwed up, had been negligent and had not registered me as the owner of the domain, despite multiple confirmations to me verbally and in writing to this effect. I was forced to file a "report" ticket to support, but this was only to buy Inmotion Hosting and Melbourne IT time. They have had time to respond, but have failed to do so. After I filed the report ticket, I went to Whois to discover that not only was the domain registered through GoDaddy, but that after it was confirmed repeatedly to me that I owned the domain, the purchase confirmed, a third party, a competitor of my company, had come after me and purchased the domain. This kind of negligence and major screw up is not acceptable. Inmotion Hosting and Melbourne IT have harmed my business!

Yahoo domains: read this before you register a domain name with Yahoo
Yahoo! has a service called Yahoo! Small Business that sells domain names at a very attractive price. If you think of registering a domain through them, read on. And maybe also have a look at what others say.

First Yahoo! is not an accredited domain registrar, but simply a reseller for the Australian domain registrar Melbourne IT. If you ever have a problem with you domain registration however, you'll have to deal with Yahoo!, and their support is appalling to an extent I have never met before. They consistently and repeatedly reply to emails with irrelevant pre-made messages: this did not happen to me once or twice, but about fifteen times.

Given my first experience with their support staff, I rushed to transfer my domain to another registrar as soon as the 60-day no-transfer period after registration was over. The transfer was systematically denied. Whenever I got a human to reply, their answer showed a striking ignorance of .com transfer procedures, replying with transfer requirement only applicable to other types of domains (.info, …).

After three days, I ended up calling them and I was told that they could not do anything and referred me to Melbourne IT. Emailing and calling Autralia several times, I was told that I had to deal with the reseller (Yahoo!) directly.

I don't know at this point if my transfer will finally go through, but I have already spent much more in international calls than even the most expensive domain registrar around (e.g. Network Solutions sell domains at USD35).

If you want a cheap domain registrar with capable support staff, I recommend, for having tested them for years:

If you only want the basic registration with no options (e.g. private registration), GoDaddy will do the job. But beware, these people are master marketers and they will try every trick to sell you additional products.

Gandi is a bit more expensive mostly owing to the low rate of USD, but their service includes at no extra cost features sold under "private registration" by some other registrars, allowing e.g. to hide your email address in the WHOIS database to avoid spam. They also include virtually unlimited email and web redirections.

I had registered a domain name with yahoo in 2005. i did a stupid thing by registering the domain name under my secondary-rarely-used-yahoo-id. I don't remember the password for this id or secret question's answer, date of birth etc, as most of the info typed while I created the secondary id was not real and I don't remember what I typed in.

I have the credit card information I used when i registered the domain.

I really want to get access back to the domain or transfer it to some other register. I am doing the rounds calling yahoo who say if I don't remember the secret question's answer or Date of birth, they can't help me.

Can anybody suggest the best approach to do this.

Is there a legal organization that overlooks scams like the YAHOO and MELBOURNE syndicate? After all if this happened in a grocery or other shop (You have to keep it and you have to keep paying me), the law would get involved.

Thank you again for your post. Same song and dance from Yahoo. I had 3 domains with Network Solutions was able to transfer them w/o hitch, I had one with Dotster, also transferred w/no problem. I'm thinking, wow, this is easy...Then my two YAHOO domains: 1) Their customer service people are downright condescending 2) They told me "just wait a few days and try again..." 3) Why is it so hard for them to get an auth. code when everyone else plays fair?

ps. My domains other domains are safely parked w/godaddy who i like a lot better already.

I had the exact same experience. I will never do any type of web business through Yahoo. All of their services are AWFUL. I have made several complaints to officials re: Melbourne IT as well. They should not be a certified registrar.

Posted by: Tania | February 14, 2007 09:24 AM

YAHOO DOMAIN IS ATROCIOUS! I registered a domain name and decided to cancel it within 24 hours. After I got confirmation for cancellation, I only found my credit card to be charged with the domain name fee. In addition, the domain name is still registered under my name and not available for the public. Better yet, I have no access to the domain until it expires! GREAT! When I emailed domain-tech at yahoo, my email never got through. I received an email from mail delivery subsystem says that [protected]@yahoo-inc.com has permanent fatal errors! Why is Yahoo domain still in business?

I am also having problems with a domain transfer from Yahoo/Melbourne. The thing is I want to keep my Yahoo hosting account (Yes I'm crazy). When Yahoo thought up this scheme they didn't realize that some people would actually want to keep their hosting services under but a different registar. I guess we can see what they thought about their own ability to provide a decent service.

I freaking hate Yahoo! Business with a passion! I am a web designer, and my client registered his domain with Yahoo! before he brought me on board. We've been trying to transfer it over for several weeks, and 1) you can't get a hold of these people easily, 2) they don't know what they're doing, and 3) they are really starting to irritate me! Ahhh! I'm glad I'm not the only one who's having trouble with them. :)

I had a nightmare with Yahoo. Transferring a .org domain is even more difficult because registrars require that you provide an "auth info" code.

Yahoo's customer service people were willing to take us half way (cancel our yahoo account so that the domain / email no longer functioned) but then bailed, backtracked, and left us in the ditch.

As you can imagine, Yahoo claimed Melbourne IT should give us the auth code, Melbourne claimed they only release it to Yahoo and that Yahoo was aware of this. 10 emails, 20+ calls, and 30+ days later, I called Yahoo with one of many case numbers and flat our refused to hang up until they provided me with the authorization code:

Finally, the Yahoo rep was able to provide me with a "registry key" that matches my .org domain at Melbourne. With that, I could login and retreive the authorization info code to allow the transfer of the domain name to my new registrar.

Unfortunately, I found that after 30 days of complete Yahoo incompetence and mis-informaiton, the only way to handle it was to take off the gloves: call a lie a lie, refuse to be pushed into the Yahoo/Melbourne revolving door, submit a compliant with ICANN, and post these messages.

Yahoo's marketing scheme is to (1) offer easy, inexpensive process to sign up for a domain, (2) charge high yearly fees with low service / functionality, (3) use unfair business practices to prevent customers from moving to a better service.

If anyone starts the class action against Yahoo!, sign me up!

hurrrrrrrrrrray! I was just registering my domain at yahoo, i went to the order page, was just going to input my credit card info and thought of checking out issues regarding yahoo. Thanks a lot for this post and helpful comments out here.

I am in the process of transferring right now, my yahoo domain (.com) to GoDaddy. GoDaddy's customer service is good .. not excellent but good ... however i am at the stage of Yahoo replying to GoDaddy to finish the domain trasnfer.

However, worst than yahoo is 1and1 web hosting. Their customer service reps are terrible. Their customer service reps are terrible and treat the customers badly. I would never recommend 1and1.com service to anyone.

I just got off the phone with them trying to get a refund for my automatic domain renewal. They totally charged me on the first of this month even though I registered on the 13th of last year. Of course they didn't give it to me because they have their evil terms and conditions, i can't believe that they don't even bother to send an email reminder, that is just pure evil business. I would never recommend them to anyone for any service, I make websites for living and I used to recommend their hosting service to my clients but never again.
If anyone here knows what I can do further to damage their reputation please let me know I am all for it!

I'm also dealing with a Yahoo problem of a slightly different nature.

While the .org domain was registered through over a month ago, any lookup (via Internic whois or other sources) on the domain says it is not registered. If you query MelbourneIT, they say it is.

After a month, I would expect data sets to be synced. But the whole world cannot see the domain/website because nobody but MelbourneIT knows it's been registered for over a month.

(An interesting side effect is that other registrars continue to show the domain being available for purchase, which would surely confuse who ever bought it second and was later rejected retroactively. Figure out that mess!)

I totally agree. I have been in the domain business for ages. When you look at threads like this on yahoo domains:
http://www.domainsocial.com/showthread.php?t=92

you totally realise that they have MANY problems, and that MANY people have been experiencing them. It seems ridiculous to offer relatively high renewal prices and low introductory prices.. any customer looking for cheap domains is just going to be upset over time.

I too have discovered Yahoo’s abysmal procedures and support. My Small Business .org website has been down for 6 days already with 404 error! And finding the correct information for transferring your .org domain away from Yahoo is a nightmare.

Here’s what I’ve done so far:

First you should change your Yahoo name servers to point to your new ISP’s name servers. This is not required, just recommended.

Second, you must cancel your Yahoo account. You can do this on your Yahoo control panel. You must do this before you can get your registry key and/or authorization code.

Then you have to call Yahoo about 4 hours later and tell them to release the domain name to MelbourneIT. At that point, Yahoo will send you an email with your domain registry key.

Then you can login into MelbourneIT using your domain name and registry key. But there’s no menu choice to obtain an authorization key automatically or to initiate an transfer, so you still have to send an email to [protected]@ melbourneit.com.au or open a support case. ###!

I am this step right now, don’t know what the results will be yet.

All I can say is, Yahoo Small Business and MelbourneIT are the worst I’ve encountered.

If have booked a domain at $2, 99 then beware... Their terms & condition clearly states domain is non transferable which I’m sure is an illegal condition from yahoo. Also be aware of the fact that all domain name will be automatically renewed (at a higher price of course) on or before 30th June 2006 even if it were to be booked on 29th June 2006 (at least that’s what they mean I suppose). In case you have booked more than one domain name at this rate then you are a defaulter as it stated you are only eligible to book 1 domain at this price. Very true...you only get what you pay. If you are wise cancel your domain, cancel your credit card & renew the same name when available with some honorable guys on the net.
Yahoo Terms & condition cut n pasted for your info:
(1 Domain registration discount offer is open to new customers who purchase a Yahoo! Domain and applies only to the first year. Domains discount fee offer expires on and must be redeemed prior to 6/30/2006. Domains discount fee offers expire without notice. All offers are open to new Yahoo! Small Business customers only, and are only available through Yahoo! Small Business. Customers are limited to one Offer per customer on a single account for customer's own purchase only and is non-transferable, and may not be combined with other offers and discounts, exchanged or redeemed for cash. Other terms and conditions apply; see the Yahoo! Small Business Terms of Service when you sign up. Yahoo! expressly reserves the right to change the price or features of these services in its sole discretion at any time.)

I too am experiencing the joys of my registered domain with Yahoo. I am trying to transfer the domain to DreamHost (and the have been wonderful in trying to help me). Now I find out that Yahoo isn't so great when it comes to this.

Dave, what GoDoddy needs is the email address of the registrant, not the address of the registrar or technical contact. So you need to give them your address (i.e. admin contact for your domain).

JMR: In your response to Ali, you mentioned that it simply needs to be unlocked. My domain is unlocked, and I tried to initiate a transfer to GoDaddy. Nothing happened. GoDaddy needs the email address of the current registrant to initiate the transfer; I gave them "domain.[protected]@yahoo-inc.com", from my WHOIS record. This didn't seem to work. Any ideas on what I should be trying?

Ali,
You mentioned both Yahoo domains and Yahoo web hosting. If you only want to change your hosting, you don't need to change your registrar, and conversely. That being said, the procedure to change registrar depends on the extension of the domain (.com, .org., net, .info, etc). For a .com, all you should have to do is unlock your domain in Yahoo domains console and initiate the transfer with the new domain registrar.

i'm also facing the same thing that due to their 3rd classes services, i'm trying to change registrar so can hire another hosting company.

can you pls help out?

Tim, could you contact me at dave [at] truly crazy .com ... I would like to find out what to do to get my domain away from Yahoo/Melbourne IT.

Have you tried to call Melbourne IT directly? Because an easy reply from Yahoo in California will be to blame Melbourne IT, in Australia.
Also, the ICANN accredited registrar is Melbourne IT, not Yahoo, who is just acting as a reseller.

Yahoo Domains & MelbourneIT still won't tell me the AUTH code for my .org. They don't reply at all. I have contaced a lawyer in California and am putting together a case (small) I don't want money I just want the code!

Howdy,

I'm experiencing the same problem as well. Could you please email me and let me know how this turned out? I think we need to publicize Yahoo's appalling behavior to warn people against registering domains with them.

You have to cancel your account with yahoo, and then ask them to release your domain to Melbourne. You might want to set up an account with Melbourne first. It's stupid as they already control your domain. But once you set up that account you can request your auth code. Be prepared to do this more than once and hopefully you will finally get the right one. If you need more help email me. I am extreamly pissed at both Yahoo and Melbourne and will be glad to help you get away from them.

I'm trying to transfer a .org to another registrar, but Yahoo won't tell me the authorization code. They just don't reply to emails. Even though I've unlocked the domain I can't transfer without the code.

I reinitiated the transfer after a few days and it finally went through.

Posted by: JMR | January 10, 2006 09:17 PM

How did you resolve the transfer with yahoo.com? I'm working on the same problem.