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InstaMed Reviews 23

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Verified customer This review was posted by a verified customer. Learn more

InstaMed Paid my dr bill through them and no one ever received it they kept my

Paid my dr bill through them and no one ever received it they kept my money

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D. Nicolas
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I was tricked into registering for their premium plan when I was only trying to register for payer payments. I would never risk having my clients use this company to make payments for my services.

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M. Johns
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INSTAMED IS EXTREMELY DIFFICULT TO DEAL WITH. DIFFERENT STORIES FROM EVERYONE YOU TALK TO IF YOU CAN GET SOMEONE TO TALK TO. THEY CAN SEND A PAPER EOBS WITH VIRTUAL CREDIT CARDS; BUT NOT PAPER EOBS WITH A CHECK THAT CAN BE CASHED. THE VIRTUAL CREDIT CARDS, THE DOCTOR HAS TO PAY CREDIT CARD PROCESSING FEES TO GET THE PAYMENT. SUPPOSEDLY TO GET A PAPER CHECK I HAVE TO SIGN UP FOR EOBS THAT GO TO ANOTHER WEBSITE THAT HAS TO LOGGED INTO TO GET THE INFO. I WAS TOLD IF I DID THAT I WOULD GET EFT AND ERA, IT SEEMS I CAN'T GET EITHER. I WOULDN'T RECOMMEND THIS COMPANY TO ANYONE. I WISH I DIDN'T EVEN HAVE TO GIVE THEM A SINGLE STAR AT ALL.

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E. Reinger
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Paid my dr bill through them and no one ever received it they kept my money

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InstaMed I was tricked into registering for their premium plan when I was only trying to register for payer payments

I was tricked into registering for their premium plan when I was only trying to register for payer payments. I would never risk having my clients use this company to make payments for my services.

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T. Hodkiewicz
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I made a payment through them 10/10. It is now 12/10 and the payment has not gone through. I am drowning in bills and do my best to pay on time and because of it not going through I am being sent to collections. In addition, I connected both InstaMed to the payment beneficiary and they did not know who InstaMed was. When InstaMed was asked for an EFT number since it was a direct deposit, they DID NOT Have one. They could not provide actual information, only a Merchant ID number. This bill is for $68.87 and I cannot pay that amount once again. I have my chase receipt, InstaMed receipt, but Acute Solutions has not received the payment. It will be another 30 days before this claim gets figured out and we don't know what they will say. This is bad business. I am a responsible patient and do my best to pay my bills, and I pay thousands of dollars in medical bills already for my daughter who has a medical condition. This is not okay.

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InstaMed I was making payments for Part D premiums

I was making payments for Part D premiums. They were mailing prepaid MasterCards to my provider who did not know what to do with them probably. Provider did not credit any payments from me. What a mess!

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Z. Cronin
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I was making payments for Part D premiums. They were mailing prepaid MasterCards to my provider who did not know what to do with them probably. Provider did not credit any payments from me. What a mess!

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B. Fadel
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I paid for multiple medical services using Instamed on Jan 18th through my Anthem account thinking I was being responsible. A month and a half later I get outstanding bills from the providers stating I still owe them money. I called the providers and they confirmed I still owed them money. I called Anthem they stated I would have to call Instamed. I called Instamed and gave them the dates that they removed the full payments from my accounts - Jan 20th... and why had providers still not have been paid? They said they would refund me the amounts within 5 days so I could pay my providers directly, which I immediatly did - requiring more phone calls. Now...3 weeks later, InstaMed has only reimbursed me for 1 of my payments! Requiring more phone calls and legwork. What a huge headache! I feel blessed I have my wits about and ability to navigate all this BS.

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T. Bode
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In February InstaMed made a billing error affecting several thousand Geisinger Health Plan customers. According to Geisinger, InstaMed failed to make automatic withdrawals of premium payments. The next month InstaMed sent customers their normal email alert that funds were about to be withdrawn, but it was double the normal amount, without explanation. Calls to Geisinger directed customers to contact InstaMed. Complaints made to InstaMed were met with extreme resistance and failure to even acknowledge their mistake. In fact, rather than accepting responsibility, InstaMed directly blamed Geisinger. While InstaMed's error did not over-bill Geisinger customers, it caused havoc with customers' accounting due to the trust of automatic billing and withdrawals. It also comes at a historic time of financial stress due to the Covid-19 crisis. InstaMed should be required to compensate Geisinger customers for their error, if not voluntarily then by a class action lawsuit.

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B. Kirlin
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I did business with a doctor three years ago. His office staff was horrible, I paid in full, all is over and done with. Now three years later, I am getting DAILY emails from Instamed as well as snailmail saying the credit card I have on file is going to expire. I am very upset that they even HAVE a credit card on file. I called Instamed, talked to a friendly woman who promised to do what she could, but they continue. Must I sue for harassment? Stop it already! Even if I DID ever go back, I would renew the credit card then. But now that I know they share with Instamed, all the more reason to avoid the doctor.

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InstaMed I did business with a doctor three years ago

I did business with a doctor three years ago. His office staff was horrible, I paid in full, all is over and done with. Now three years later, I am getting DAILY emails from Instamed as well as snailmail saying the credit card I have on file is going to expire. I am very upset that they even HAVE a credit card on file. I called Instamed, talked to a friendly woman who promised to do what she could, but they continue. Must I sue for harassment? Stop it already! Even if I DID ever go back, I would renew the credit card then. But now that I know they share with Instamed, all the more reason to avoid the doctor.

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InstaMed INSTAMED IS EXTREMELY DIFFICULT TO DEAL WITH

INSTAMED IS EXTREMELY DIFFICULT TO DEAL WITH. DIFFERENT STORIES FROM EVERYONE YOU TALK TO IF YOU CAN GET SOMEONE TO TALK TO. THEY CAN SEND A PAPER EOBS WITH VIRTUAL CREDIT CARDS; BUT NOT PAPER EOBS WITH A CHECK THAT CAN BE CASHED. THE VIRTUAL CREDIT CARDS, THE DOCTOR HAS TO PAY CREDIT CARD PROCESSING FEES TO GET THE PAYMENT. SUPPOSEDLY TO GET A PAPER CHECK I HAVE TO SIGN UP FOR EOBS THAT GO TO ANOTHER WEBSITE THAT HAS TO LOGGED INTO TO GET THE INFO. I WAS TOLD IF I DID THAT I WOULD GET EFT AND ERA, IT SEEMS I CAN'T GET EITHER. I WOULDN'T RECOMMEND THIS COMPANY TO ANYONE. I WISH I DIDN'T EVEN HAVE TO GIVE THEM A SINGLE STAR AT ALL.

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InstaMed I paid for multiple medical services using Instamed on Jan 18th through my Anthem account thinking I was being responsible

I paid for multiple medical services using Instamed on Jan 18th through my Anthem account thinking I was being responsible. A month and a half later I get outstanding bills from the providers stating I still owe them money. I called the providers and they confirmed I still owed them money. I called Anthem they stated I would have to call Instamed. I called Instamed and gave them the dates that they removed the full payments from my accounts - Jan 20th... and why had providers still not have been paid? They said they would refund me the amounts within 5 days so I could pay my providers directly, which I immediatly did - requiring more phone calls. Now...3 weeks later, InstaMed has only reimbursed me for 1 of my payments! Requiring more phone calls and legwork. What a huge headache! I feel blessed I have my wits about and ability to navigate all this BS.

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InstaMed I made a payment through them 10/10

I made a payment through them 10/10. It is now 12/10 and the payment has not gone through. I am drowning in bills and do my best to pay on time and because of it not going through I am being sent to collections. In addition, I connected both InstaMed to the payment beneficiary and they did not know who InstaMed was. When InstaMed was asked for an EFT number since it was a direct deposit, they DID NOT Have one. They could not provide actual information, only a Merchant ID number. This bill is for $68.87 and I cannot pay that amount once again. I have my chase receipt, InstaMed receipt, but Acute Solutions has not received the payment. It will be another 30 days before this claim gets figured out and we don't know what they will say. This is bad business. I am a responsible patient and do my best to pay my bills, and I pay thousands of dollars in medical bills already for my daughter who has a medical condition. This is not okay.

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InstaMed In February InstaMed made a billing error affecting several thousand Geisinger Health Plan customers

In February InstaMed made a billing error affecting several thousand Geisinger Health Plan customers. According to Geisinger, InstaMed failed to make automatic withdrawals of premium payments. The next month InstaMed sent customers their normal email alert that funds were about to be withdrawn, but it was double the normal amount, without explanation. Calls to Geisinger directed customers to contact InstaMed. Complaints made to InstaMed were met with extreme resistance and failure to even acknowledge their mistake. In fact, rather than accepting responsibility, InstaMed directly blamed Geisinger. While InstaMed's error did not over-bill Geisinger customers, it caused havoc with customers' accounting due to the trust of automatic billing and withdrawals. It also comes at a historic time of financial stress due to the Covid-19 crisis. InstaMed should be required to compensate Geisinger customers for their error, if not voluntarily then by a class action lawsuit.

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InstaMed Complaints 15

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InstaMed I went online to pay a doctor bill here in Las Vegas to Procare and when I typed it in their website popped up

I went online to pay a doctor bill here in Las Vegas to Procare and when I typed it in their website popped up. I went ahead and payed it and a couple of months later did the same with a second bill. I kept on receiving more bills and was thinking accounting hadn't caught up yet. Turns out they are not affiliated with the Procare I have out here. They took my money though and now are just keeping it. My Bank is not able to get it back so I learned my lesson. DO NOT DO ANYTHING OR HAVE ANYTHING TO DO WITH INSTAMED. They are a scam site and are there for the express purpose to separate you from your funds as evidenced by the fact their name pops up when you try to pay your bill online.Must be run by a Nigerian Prince!

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InstaMed This company is horrible!

This company is horrible! On Dec 4th, I received in the mail a payment from a client and it was that I had to collect payment by November 30th. I have proof on the envelope that it was sent on Dec 1st. I talked to 4 different people on how to get set up with EFT for personal payments and all 4 were rude and said that someone else at another number can help. *** my last rep - hung up on me. There voicemail message makes you press 5 no less that 10 times and brings you back to the original message - so it cycles and you get nowhere. You have to select the thing that is not true in order to talk to a rep. *** single rep I have ever talked to lies . My per hour rate per client is now approaching less that minimum wage bc of the hassle with working with this company

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P. Breitenberg
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On 09/23 and 11/04, I made an online payment of $105.46 to Instamed. In search of a method to pay my urgent care provider through the internet, I discovered Instamed. My payments were processed successfully, and the receipts I received listed the name of my urgent care provider at the top. However, in late November, my urgent care provider contacted me regarding an outstanding payment. I provided them with the details from my receipts indicating that I had paid through Instamed. They then clarified that they do not accept online payments, are not affiliated with Instamed, and had never heard of the service. Since November, I have been attempting to contact Instamed to obtain a refund but have yet to succeed.

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R. O'Conner
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Instamed was supposed to forward payment of 225 dollars to my dentist. When I called my dentist to see if payment was received they told me that they do not accept payments through Instamed because they can not process Virtual cards.I demanded a refund of my money which they have yet to give me!

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D. Nolan
US

makes it mandatory that one collect their money from InstaMed. Both the insurance company and Instamed have not been able to assist me in discovering the explanation of benefits for the money that was deposited into my checking account. I need to know why the money can be deposited and yet I don't need to know who it is for or what it is covering. We have called both the insurance company and InstaMed several times asking for assistance and we just keep getting the run around. We just want assistance in accessing our own account to look at the EOB for the patient.

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InstaMed I made a payment of $68.87 through InstaMed for a medical bill

I made a payment of $68.87 through InstaMed for a medical bill. The payment was settled on 10/18 and it has not been processed. I am now facing collections from the medical provider. I contacted both parties and discovered that InstaMed did not provide an EFT number. They only provided a merchant number and payment date. The medical provider requires an EFT for direct deposits. The payment is currently classified as missing, and my collections billing cannot be halted. The investigation may take an additional 30 days. InstaMed claims the payment was successful, yet there is no substantial proof of the transaction, only a merchant number, which is concerning.

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A. Mayert
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Shortly after 6:00 AM this morning, my credit union notified me we were being charged $188 by this company. Until this time I've never heard of nor done business with this company and I certainly have never given them $188 from my account. We have had no luck contacting them, as they make that very difficult.

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A. Shanahan
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After undergoing a series of visits, procedures, and ultimately surgery for ovarian cyst removal by my doctor, I was inundated with numerous emails from my healthcare provider prompting me to log in and review my current claims and outstanding balances. Despite this, each time I visited the office, I was asked to make payments for any outstanding amounts. I had settled various bills in person at the office. Nevertheless, due to the persistent emails urging me to view and pay my claims through the provider's website, I inadvertently made additional payments that I could manage at the time to clear those claims. My healthcare provider uses a third-party payment processor named Instamed, through which I made three payments on November 29, in the amounts of $84.32, $114.02, and $212.76.

My healthcare provider later contacted me to inform me that these constituted duplicate payments since I had already paid at the office. They stated they were 'voiding the transaction', indicating that the payments were canceled through Instamed and should be refunded to my debit card, which I had used for the original transactions. On December 14, I reached out to both my healthcare provider and Instamed to ensure that I would receive these refunds promptly. My provider indicated that the issue was for Instamed to resolve and directed me to them. From that date until today, January 19, 2022, I have called Instamed's customer service approximately 20-25 times and a manager named Kyle's direct line over 50 times. I have managed to speak to a representative around 15 times. Each time, I am told to wait until a specified date, but as each date passes, I am given a new date to wait for. I have been informed of system errors that no one can clarify. My case has been 'escalated' about five times, I have opened three cases, and yet they have not issued any refund nor provided an explanation for the delay or failure to refund. My calls and messages are now being ignored without any resolution.

Is InstaMed Legit?

InstaMed earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: InstaMed stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights InstaMed's reputation as a trustworthy leader in their field. Customers can rely on InstaMed's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for InstaMed. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for instamed.com can be seen as a positive aspect for InstaMed as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of InstaMed's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Instamed.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Instamed.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up InstaMed and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Instamed.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from InstaMed.

However ComplaintsBoard has detected that:

  • InstaMed protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to InstaMed. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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InstaMed My family and I went to a *** clinic for Covid testing - a no cost share test

My family and I went to a *** clinic for Covid testing - a no cost share test. We provided insurance, but in order to be seen, we were required to give a credit card "just in case". In the next month, I was charged $50, but given no invoice or statement. I requested it by using the email on the bottom of the letter and it went unanswered. I received another notice that they would charge me again. I called and requested a copy of the invoice. I was unable to obtain one. They said the first $50 was for rejection by my insurance company. My insurance company covered the testing 100% and did not reject any portion of the claim. I've been trying to get a refund and/or a copy of what my credit card was billed for and nobody can give that to me. They fraudulently billed me and will not do anything to return my money.

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L. Hand
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I paid my deductible for my Provider of $35.09 on August 3 through InstaMed because it appeared in my *** Care Account as a payment option. Unfortunately, it is now October 12 and I continue to get emails from my Provider trying to get paid when I already made that payment over 2 months ago and it was deducted from my checking account. Obviously, there is something wrong. I called the InstaMed Customer Service line twice and they refuse to issue a refund so I can pay my Doctor directly. They insist that he already got paid but that's not the case because they continue to harass me trying to collect the funds that I already paid through InstaMed.

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J. Brakus
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Withdrawal JPMC FBO InstaMe -$7.78 Settlement date 10/18 in my bank account . . . never any affiliation with JPMC FBO InstaMe to my knowledge . . . no *** account . . . don't know what this is nor how they have access to bill in my account

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T. Spencer

I am trying to get three $21.00 payments deducted by Instamed (which they will not reimburse me for). The dates they claim I had appointments, which I did not, are May 6, with the payment being delivered to them at the end of May . The next date they claim I had an appointment was July 23, with a $21.00 payment going to them. The final disputed appointment date is September 1, with a payment sent to them on September 6. I am trying to get my $63.00 back. Thank You.

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InstaMed I keep getting statements from a hospital for anesthesia related to a past procedure

I keep receiving bills from a certain hospital for anesthesia services provided during a colonoscopy on Nov. 22, 2021, amounting to $250. This bill was settled on Dec. 3, 2021, via an online payment portal using Instamed. However, the hospital has not acknowledged receipt of this payment. I've visited the hospital's accounting department in person and confirmed the withdrawal from my bank on Dec. 9, 2021. I'm concerned about the potential impact on my credit score and refuse to pay the amount again. There's a discrepancy in how my health insurance and the hospital record my name, which I've clarified to avoid any confusion. The hospital acknowledges the payment, but Instamed is indifferent. Assistance is needed. I can provide a detailed bank statement from GSL if necessary. Additionally, after researching Instamed, I found numerous negative reviews and accounts of experiences similar to mine.

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InstaMed I had a CT Scan at a medical facility on 5/7 and was charged $480

I had a CT Scan on 5/7 and was charged $480. The bill was mailed to my home and also sent electronically via the medical provider's website portal, where I track my claims. On June 15, at 8:20 PM PST, I paid using a payment service, and the funds were immediately taken from my bank account. I received a payment confirmation email but continued to get bills. Upon contacting the medical provider, I was informed they do not accept payments through that service and had no record of the transaction. Despite contacting the payment service, who claimed the check was deposited, I am left unresolved and refuse to pay twice due to this error.

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InstaMed I cannot get a refund from Instamed

I cannot get a refund from Instamed. They never paid the doctor and I had to submit a duplicate payment directly to the doctor because they threatened to send me to collections. They refused to call Instamed. Below is the message I get from the support of Instamed. I have tried to call them numerous times and never can get a person. Dear ***, Thank you for your inquiry. Your provider successfully received your payment via direct deposit to their registered InstaMed account: Provider Name - *** Transaction Date - 10/05 2:28:16 AM Amount - $70.21 Authorization # - *** Merchant ID - *** Settlement Date - 10/08 6:31:03 AM Unfortunately, we are unable to refund direct deposit payments. If your provider requires assistance logging in or locating that payment, they can contact support directly at ***. For your records and tracking purposes, here are the details of your original case:Case #: CASE-

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InstaMed When I first began using a cpap, Instamed was my assigned rental and supply company

When I first began using a cpap, Instamed was my assigned rental and supply company. My troubles began early on, when I was told I did not have an option in choosing my equipment, because they had worked out a deal with a specific machine provider. Later, I had trouble, as they would not update my settings to my Dr.'s prescribed settings and they also would not allow her access to adjust settings. After these struggles, my Dr. recommended that I seek a different supplier, as my sleep apnea was severe. Upon switching, I have experienced no problems and have been able to receive the care that I needed. However, after switching, I received a bill stating that I had re-ordered supplies. This never occurred, but they insisted that it did. I requested a tracking number and they provided a fake, non-existent number. After much follow up, I received written confirmation from employee *** that they would be negating this charge. They never did and now I am dealing with collections.

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InstaMed I used instamed via the *** Insurance website as an authorized payment vendor to make medical bill payments

I used instamed via the *** Insurance website as an authorized payment vendor to make medical bill payments. Of the six payments I authorized, 4 were cancelled due to errors on instameds behalf. As a result, I am receiving late notices on medical bills that I thought were paid in full, with the threat of being sent to collections. I contacted instamed today regarding a payment I initially made last October. I received a bill that I thought had already been paid and when I checked the instamed site, it stated that the payment had been canceled. Instamed did not notify me that the payment was canceled and I was told I would not be receiving a refund for up to 30 days even though I have no control over the situation. I have had to make the same payments multiple times and have not received refunds from instamed. This company takes peoples money and you are lucky if it ends up where its supposed to go. In the meantime, I am having to make multiple payments for the same bills because of their inadequacies.

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InstaMed InstaMed has linked their pay button to my business on a website without my consent, affecting my patients.

InstaMed has linked their pay button to my business on a certain website without my permission, causing my patients to mistakenly pay InstaMed instead of me. Despite my objections and requests to opt-out, InstaMed persists in maintaining the pay button. They keep sending me letters offering to let me collect copays via a credit card number they provide, effectively trying to sell me my patients' copays. I have refused these offers, but my patients face the hassle of securing refunds from InstaMed. This situation is causing frustration and inconvenience and must be addressed promptly. It's unclear how they obtained my or my patients' information, which is protected under HIPAA. I demand the removal of the pay button and the cessation of any patient solicitation by InstaMed. Enclosed is a redacted copy of a 'payment' letter from them. I am eager to resolve this matter. Thank you.

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InstaMed I had paid my daughters bill online for *** of Tennessee on 1/3 the first time I attempted to pay I tried with my flex card and it was denied so

I had paid my daughters bill online for *** of Tennessee on 1/3 the first time I attempted to pay I tried with my flex card and it was denied so I paid with my personal debit card. I noticed I received a bill from *** of Tennessee for the same amount. I called and they advised me to send copy of debit from checking and receipt to *** billing manager I did she called the next day stating she spoke with insta med and they stated my payment has went to another *** and I would need to call them to get my payment number [protected]. Called spoke with *** she advised they did not have my daughter in their system so they would have never accepted the payment as they would not have anywhere to post the payment. I called *** back and she advised me to call insta-med and request a refund. I was on hold for over 20 minutes so I sent in a email to customer support with all the documentation that they would need. They sent back with case file ***, and they just went through the same things that *** had already told me. I had requested my money to be refunded back to me so I could pay *** of Tennessee the money I owe them, since no one can locate my payment and I do show where they deducted the money from my account. I would like this resolved A.SA.P

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InstaMed This business collected name in my name for services rendered for my client without having a contract with me first, for approval of this

This business collected name in my name for services rendered for my client without having a contract with me first, for approval of this transaction. They send payment to the wrong address and this payment never arrived. They called me 5 times, but a month later trying to advertise extra services, while holding on payment that was in my name from my client. I talked to 5 different people trying to set direct payment. The verification process is almost impossible. I spend 5 hours on the phone to collect 150 dollars that my client send to them by mistake, because she though she was paying me. This provider is at ***'s website. After 5 interactions and having difficulty registering my yahoo account I was able to registered another account. I gave my bank account information and thought their private website and I was registered. Someone called me and said I will be approved and the money will be in my bank in 5 days. Today they called for more information and to verify my bank account, but I don't provide private bank information over the phone to anyone who calls me. I told them I rather have a check than an automatic deposit because of the process is not expectable to me. I got an email after the phone call today they send they are sending the money by client send back to my client. This payment has been in limbo for over a month. Very terrible services. They did not have my authorization to collect money for me from my clients. How can this process be legal? Then they make it hard for me to collect money for services provided to my client. Why would someone be able to collect money from for my services if they are not authorized by me. What a mess!

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InstaMed Hi, I received the email below this morning

Hi, I received the email below this morning. I do not have an individual health plan through *** just a dental plan.-------Begin forwarded message:From: *** Individual Subject: Your Premium Payment is now Past Due Date: January 19, 2022 at 7:08:00 AM EST To: *** Cc: *** Reply-To: *** Individual Dear Customer,Past Due Notification: As of January 19, 2022, we have not received your current premium payment for case 3L0U84 .Please log in to www.my***.com to schedule an online payment.If you have any questions, please call *** Billing at ***, weekdays 8:00 AM - 8:00 PM ET.Thank you for choosing ***.If you do not wish to receive this e-mail any longer, please click on the unsubscribe button below.PLEASE DO NOT ATTEMPT TO REPLY TO THIS MESSAGE AS THE MAILBOX IS UNATTENDED.----- This is the first invoice for this amount I received. This morning when I logged in to pay, I was directed to an instaMed bill pay site:claiming I owed $43.00. Thinking this was still legitimate I began to answer their questions including ie..my bank account number, my routing number...but when they asked for my *** number I became suspicious. I called *** Dental and they said I was paid in full. I called the dentist listed on the invoice (who is my dentist) and the office said I owed no money. I called instaMed and was told they could not look up my claim because I had not paid. The claim # from instaMed is *** The claim is for *** Dental in NYC and was for a visit on Nov 5 2021. I did visit this dentist on that day but again I called the office thsi morning and was told nothing is owed - that they billed my dental insurance company ***.

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InstaMed In September , I agreed & set up a online payment plan with InstaMed *** client, ***

In September , I agreed & set up a online payment plan with InstaMed *** client, ***. Their was a glitch in their online system & InstaMed took 2 payments each month for the same amount. (basically they created 2 payment plans for me) As such, my total balance was paid quickly & the payment plan should of ended. It did NOT. In November, InstaMed charged my card & I had an overpayment. I contacted InstaMed & was told they could not help me -that I would have to contact *** as they were the client. I contacted *** & was told they could not help me- I would have to contact InstaMed for payment as I set up the account through them. InstaMed told me they could not help me as they were 3rd party & the money was with ***. I called & finally *** agreed & sent me a paper check for the reimbursement. On 12/03 my bank account was charged AGAIN for $111.87. (another over payment) (the payment plan shows 2 more payments scheduled in the future). *** (Dr. ***) said they cannot help with crediting my account as Instamed is a 3rd party, who set up the payment plan with & *** does not have access to any billing information/account. She said to call instamed & they can help/take the card off. Taylor at Instmed took my call & advised me to call ***/Dr. ***'s billing office and (1) get reimbursement for the over payment, as InstaMed does not have access to my billing account & (2) have *** go into my account & cancel the payment plan, as Instamed cannot do it -as it is against a contractional agreement. She said she will email all the info we discussed after she speaks to her supervisor to see if he is able to go in on ***/Dr ***'s end of my account to cancel the payment plan. No email has been received. I am attaching some documentation from the online account but it is not clear cut. It shows the 0.00 balance.

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InstaMed Post-surgery billing confusion and refund issues with my healthcare provider

After my ovarian cyst surgery, I received multiple emails from my healthcare provider to view and pay my claims. Despite settling some bills at the office, I also paid online via Instamed, resulting in overpayment. The provider promised to void these transactions and refund my payments made on November 29. By January 19, 2022, after numerous calls to Instamed and my provider, the refunds were still not processed, and my inquiries were being ignored.

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About InstaMed

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InstaMed is a highly reputable and innovative platform that provides electronic payment solutions to companies in the healthcare industry. It is a one-stop-shop virtual payment gateway that facilitates the electronic exchange of healthcare payments and information between providers, payers, and patients.

The platform offers a host of services, including automated payment processing, patient payment collections, and claims processing. It also provides a unique patient engagement model that allows healthcare providers to offer their customers a seamless payment experience. With InstaMed, healthcare providers do not have to worry about cumbersome, outdated, or manual processing of payments. Instead, they can focus on delivering quality healthcare services to their patients and enhancing customer satisfaction.

The InstaMed platform is designed to meet the ever-changing healthcare payment needs of healthcare providers, payers, and patients. It keeps up with industry trends and regulations, ensuring compliance with HIPAA, PCI, and other applicable requirements. This ensures that all healthcare stakeholders can operate effectively and securely while processing electronic transactions.

Further, InstaMed is committed to continually improving its platform by implementing new technological advancements, expanding coverage, and providing unprecedented levels of convenience to its users. The platform has been recognized and awarded several times for its dedication to excellence in healthcare payment solutions delivery. The company has deep experience, expertise, and relationships to achieve impressive success.

Overall, InstaMed is more than just a healthcare payment solution. It is a game-changer that has completely revolutionized the healthcare industry's payment landscape. Its innovative and integrated approach streamlines payment processes and elevates the customer experience, leaving healthcare providers with satisfied customers and a boost to their bottom line. If you're in the healthcare industry and need a solution to your payment woes, InstaMed is the solution you have been searching for.

Overview of InstaMed complaint handling

InstaMed reviews first appeared on Complaints Board on Mar 4, 2023. The latest review Paid my dr bill through them and no one ever received it they kept my was posted on Apr 4, 2023. The latest complaint This company is horrible! was resolved on Apr 02, 2023. InstaMed has an average consumer rating of 4 stars from 23 reviews. InstaMed has resolved 10 complaints.
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  1. InstaMed Contacts

  2. InstaMed phone numbers
    +1 (215) 789-3680
    +1 (215) 789-3680
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    +1 (215) 360-0129
    +1 (215) 360-0129
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    +1 (215) 789-3685
    +1 (215) 789-3685
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    Patient Billing
    +1 (412) 310-2126
    +1 (412) 310-2126
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    Regional Vice President Business Development
    +1 (215) 360-0086
    +1 (215) 360-0086
    Click up if you have successfully reached InstaMed by calling +1 (215) 360-0086 phone number 0 0 users reported that they have successfully reached InstaMed by calling +1 (215) 360-0086 phone number Click down if you have unsuccessfully reached InstaMed by calling +1 (215) 360-0086 phone number 0 0 users reported that they have UNsuccessfully reached InstaMed by calling +1 (215) 360-0086 phone number
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  3. InstaMed emails
  4. InstaMed address
    1880 John F Kennedy Blvd Fl 12, Philadelphia, Pennsylvania, 19103-7432, United States
  5. InstaMed social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 04, 2024
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