Mercatalyst
complaints

They mailed Anti aging lotion. I ordered Amore anti aging mask. Did not realize this was not what I ordered until my recent log in to view my order. I purchased multiple items on the same day. That's when the problem started. Each item came separately. So when I got confirmation of delivery 6/18 for Amore Paris 24K Gold Anti Aging Acne Facial Mask in yellow jar. I knew I never received it. I waited 2 weeks kept trying to see who I could call. I sent several emails and still no response. I did receive a different product which was an Anti aging lotion, which I did not order. I Did not realize the error they made until I logged into my account today to view what I order. Again I ordered a lot of items and I'm still waiting on the Amore Paris 24K Gold Anti Aging Facial Mask. Please Help

I ordered IQ Shiatsu Wireless Neck Massager on April 25, received it on May 5th it was not working. Trying to get my refund. I ordered an IQ Shiatsu Wireless Neck Massager on April 25 from MorningSave (Mercatalyst, Inc) my order number is gourmet-amusing-pest, I received the Massager on May 5, the tracking number is XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX. When I tried working the massager it never worked. I tried contacting the company on line I filled out the form they had if I am having problems and the response was they will get back with me in 1-2 days, it been over a week and I have not heard anything. I tried reaching out to them again but I have not heard anything. I am asking for a return label to return back their merchandise and for them to refund my money. If you can do help please help me. Thanks

The company shipped me a defective Philips Sonicare AirFloss Pro/Ultra Interdental Cleaner Bundle that does not work. MorningSave referred me to Philips for a replacement. Philips said I needed to provide an itemized receipt, showing purchase date, ship to, price, product description, standard invoice information. Despite repeated requests for an actual receipt from MorningSave, they keep telling me to send a copy of my order or take a screen shot and send to Philips. Philips will not accept these. They require an invoice. MorningSave has basically ignored me and shipped me a defective product. I ordered the unit 11/15 for my wife's birthday in January . Never worked out of the box. Oddly, order number is "charming-great-frame", model number is *** VISA payment for $54 plus shipping, MorningSave does not show an account number for me.

I placed this order on 4/19 and as of today i still have not received my merchandise. I placed an order for an air fryer thru the Morning Save website on 4/19. Order # intelligent-adorable-dove Product Purchased - GO WISE USA 5-qt Air Fryer Original Estimated Delivery Date - April 27 thru April 30th I have not received it as of today. I have sent several requests for update via email (since that is their only form of contact) and have yet to receive an adequate update other than i should receive my product between June 3 and June 8. This email was sent on June 9. Whenever you send them an email, they tell you to allow them 7-8 days to respond. It is now June 25 and I still am no closer to getting this resolved. I have gone to the post office and had them check the tracking number and was told that the product never arrived to them. Also when checking status of the tracking number it shows that it has been in Ft Worth since 4/23.

This Company stated on a talk show that this product (Air Fryer) retailed for 150.00 and today you can buy it for 49.00! It sells for 59.00 retail. I received it and started to look it up, and found Walmart sells the exact one (Serial No) for 59.00. So does several other stores. I contacted the company and told them this, and they never responded. After several emails, they finally responded and made the suggestion that I for some reason didn't get their emails. They never sent any. They explained to me that if I wanted a refund, I would have to mail the Fryer back to them and pay for the mailing. Never mentioning how they are trying to scam people. It also weights a lot, so I know, they know, it would cost $$$ to return it to them. They are a terrible company making money off of regular people. They continue to do it. That's my complaint. Now I have a fryer which should be 150.00. But it's a cheap fryer for 59.00. And they overstated their little DEAL by 100.00.

Sent 4 emails requesting instructions for smart watch. No response. Cannot cancel membership. Ordered ChronoWatch Square Multifunction Smart WAtch on 3/11, Order No. "thunderous-unique-boat." for $39 charged to Mastercard ending in 1642. No instructions except to use smart phone to scan QR code. Perhaps QR code has the instructions but without smart phone or cell service, I cannot scan. None of this mentioned with description of product. Emailed company 5 times starting on March 25, then Mar. 27, 30, 31 and Apr. 2. Never a response. I have now filed a dispute through my credit card company. Additionally the company charges a "membership" fee of $4.99/month which says can be cancelled with "1 click." I cannot find anything on the website that allows a customer to do that. Their warranty/return policy essentially says that unless you receive a broken product, they will not authorize a return/refund. I suppose this is their loophole. The watch is not broken . . . there just are no instructions for use of a complicated electronic device.

I ordered one product (massager) and they erroneously sent two. They said it's against Co. Policy to reimburseeven tho it's their fault! I ordered a Shiatsu masssger. They sent two and charged me for two. I was upset because their company doesn't have a phone number which is really concerning...when they finally respond to my email inquiry, they said that they yes, I had only ordered one product, but they would not refund my account until I shipped the 2nd product back army expense. I immediately shipped it back, but I was sure that I misunderstood. The cost of shipping was expensive-$17+, half the price of what I had ordered. They couldn't be serious? I am living on a fixed income, but even if I wasn't, what kind of an operation see they running? No phone number for customer service, THEY sent me the product in error and I AM RESPONSIBLE FOR THE $17! That makes no sense at all? I am hoping that you can help me. Forgive me for ranting, but that truly is ridiculous. I have bought a lot of gifts from them in the past, but needless to say, this is the last time. Thank you for your time and consideration. Happy Holidays.

Received a broken product and I want my full refund after having to wait forever to receive it and now have to get a replacement through warranty. I ordered a ecovac on May7th @ 5:53pm. Morningsave shipped it out on May 11th @ 5:37pm. The shipping went smoothly till the package arrived in Salt Lake City, where it sat for almost 2 weeks! I sent an email to Morningsave asking them to find out why it was not moving and just sitting in a warehouse. It took Morningsave over a week to respond. They have no phone support either in which to speak to someone. They said the package was delayed but would be on it's way soon. 5 days later the package finally showed up in Las Vegas, where is sat for another 5 or so days before it was delivered today. The product is broken and doesn't work at all. I had to contact the manufacture to see if I can get a replacement. However, I am not sure they will replace it and I am now out of my money and the vacuum! I have tried to reach out to Morningsave to ask for a full refund and a way of mailing the broken product back to them to no avail. There is nothing on their website that allows customers to do this. I want a full refund!

Never got order placed on May 14 at 12:06am HOMEDICS SHIATSU AND VIBRATION BODY MASSAGER WITH HEAT ORDER NUMBER:instrumental-fun-bonus DATE:May 14th XXXX XX:XXam ET STATUS:Placed ESTIMATED DELIVERY: Wednesday, May 20th - Tuesday, May 26th SHIPPING ADDRESS: 800 N Eastern Ave 103 Las Vegas, NV XXXXX MASTERCARD: *** 1458 TOTAL: $49 I bought this item on May 14 at 12:06am at a good price and had limited time to buy it. Got it on time, few days later went "unavailable". Next time I checked was for sale again for no more than two days. Time passed and I my order never passed the "Processing stage" and never had a tracking number. I email them more than 10 time got one generic email answer on June 1st with a phony tracking number that says "In transit May 20, 03:45PM Carrollton, TX" ***CJ (Mercatalyst) Jun 1, 2020, 2:36:20 PM CDT Hi There, I'm so sorry about the delay here. Both in shipping and in our response time. As you can imagine the shipping and staffing issues from Covid-19 have impacted our suppliers and shipping companies, causing more folks to write in for updates. However, your order has been shipped and is in transit. USPS Tracking Number: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX We hope this helps. Have a great day! Thanks.

Ordered a Magic Chef 5.6 Quart XL Family Size Air Fryer from SideDeal Website (Mercatalyst Inc), 18 May . 5/18 I ordered an air fryer from SideDeal's website. My acct was charged 5/19. 6/9, I checked the status of my order & it reflected it had been sitting in ATL GA since 6/5. At this time I began corresponding w/SideDeal's customer service (see atch'd email). I understand shipments are delayed due to COVID19; however, i ordered items from two separate companies the same day (5/18) and have rec'd both of those orders. As of this morning, the status of my order has not changed, it is still sitting in ATL GA in a Pitney Bowles shipping facility. This was to be a birthday gift for my daughter; her birthday was 6/18. I have requested a cancellation of my order & refund 6/16. The response I rec'd was since the pkg was shipped this was not an option, as well as referencing COVID19 as the issue. I have shipped pkgs in my position; if a pkg does not move from it's current location in 5 days, I pick up the phone to follow up & see if there's an issue. I have notified SideDeal i would be filing a ComplaintsBoard.com complaint, as well as a complaint w/the FTC. If SideDeal cared about it's reputation, they would take their customer complaints to heart & be proactive in tracing orders.

I purchased a European Cordless Steamer mop by POLTI from www.morningsave.com. I came across this website from a morning tv news show. I purchased the item on June 24th for $76.99. I received a defective item. The machine is pouring brown liquid and the item looks like it was already used. This company's only way of contact is via their support form. On the website it says if item is defective, i can return it for refund up until 21 days. 12 days later I filled out their support form about the return, on June 6. I was told someone would get back to me in 7-8 business days. Today (7/14) I went back to check the status of return inquiry on their website www.morningsave.com/support. I had created 2 tickets on the same day. 1 was the initial question and the 2nd one was me asking for a full refund. The first support ticket is marked as SOLVED as the status. The second support ticket is marked CLOSED. I was never contacted about this issue. I did contact the manufacturer of the product and they told me that because it's within 21 days, that Morningsave will need to refund me. It appears to me that the morningsave company has decided to not honor their return policy. I have the product in hand, boxed and ready to ship back. I want a FULL refund as stated on their return policy. I have included screenshots in regards to this matter. Also another note, anytime you send them a message they say it will take 7-8 days for a reply. This technique seems like a good way to buy time to not refund. Product_Or_Service: POLTI european cordless steamer mop Order_Number:

Ordered from pastadrop.com, received damaged product, customer service will not do anything to make it right. On May 11 I was invited to purchase pasta from this company's new website "pastadrop.com". I am a VMP member, which means I pay $5 per month in the off chance their family of websites will have something useful. Unfortunately, typically products are available that have failed at retail, so there are frequently months where there is nothing of interest for me to purchase. However, this time I was also offered a $20 coupon of my first purchase, so I was able to purchase my first pastadrop and applied the coupon making my purchase $0 after the value of the coupon was applied. Weeks later I received my pasta. No promise was made to the quantity of pasta, but some customer received hundreds of pounds of pasta whereas I received what apparently was the minimum . Unfortunately, my pasta was not package appropriately for shipping and both the box and the pasta were damaged. Because the pasta bag was opened and pasta throughout the also crushed box, I reached out to customer service on Friday, June 12 to let them know of the problem. This date will later become important, since customer service has told me several different stories. I do receive a reply from customer service saying that because I used a coupon, they could not do anything to help. I found this unacceptable and after being told this company usually has excellent customer service I replied asking if they could re-issue the coupon or simply send the currently active pasta promotion. They responded that they could not offer anything and that they could not replace my damaged and unedible pasta with their current offering (which was being offered as of Monday, June 15. The dialogue with customer service continued, with them telling me that because pastadrop had ended, they could not send any replacement or do anything, but this was a lie since another pastadrop was offered AFTER I reached out to customer service.

Unable to exchange sheets and customer service is not responding to emails On 5/23 @ 8:58 pm I purchased 1 set of white queen bamboo sheets (order # great-rousing-water) and immediately after purchase I realized I wanted dark blue rather than white. I tried to see if there was a way to switch the order but I couldn't find one. I ended up emailing Morningsave/Mercatalyst, Inc asking them to switch the order to blue. The sheets arrived on 5/30 and they were white. Immediately, I emailed Morningsave as well as completed a Support Form. I didn't hear anything from Morningsave until 6/2 @ 3:24 pm when Brittany emailed me: "Hi ***, I'm sorry for the delay. Once an order enters the shipping process it can no longer be changed or canceled. Your tracking now shows this one has been delivered. You may refuse delivery of the order by telling your mail carrier or returning the unopened package to your local Post Office. They'll send it back to us and we'll refund you upon its return. If you need to make changes or cancel next time, there is a link on the Your Orders page for 1 hour after you order. Sometimes support can cancel after that, if the order hasn't shipped, but our turnaround time doesn't always allow for that." I emailed her right back: "Then I want to exchange the sheets for the correct color. Please sent a return label ASAP." She responded: "Unfortunately we are not able to process traditional exchanges due to the short term of our sales and quick sell out of items. If you refuse the package with the post office, we will refund you when it is returned, or sooner if we are able to confirm the reverse tracking." I have checked the FAQs/warranty/returns (https://morningsave.com/warranty). "Purchases that arrive damaged, defective, or DOA may be replaced or refunded at our discretion provided you notify us within 21 calendar days of item receipt. Use our support form to obtain an RMA number for damaged, defective, or DOA items. Items returned without an RMA number will NOT be refunded or replaced. Because our items are steeply discounted and offered in fixed quantities, for a limited time only, we DO NOT accept buyer's remorse or change-of-mind returns." I have tried since the very beginning to get the correct sheets and Morningsave has been less than responsive. They do not show how to make immediate changes to one's orders, as Brittney indicated. Her other suggestions were days late and she clearly knew it when she wrote it as indicated by her writing. I am simply requesting ComplaintsBoard.com's assistance in having Morningside follow through with standard business practices of exchanging the queen bamboo sheets