Mavis Discount Tire / service
I went to the store to have my front brakes serviced and when I arrived for my appointment I wasn’t assisted for almost 30 minutes. The person at the service desk was very nice and accommodating. He came to tell me that my brakes would be fixed and it would cost approximately $250.00, which was fine. I then proceeded to wait for almost 3 hours while other vehicles came and left having had much more work done than I was having. I noticed the man Alfredo who was working on my car seemed to be taking a lot of breaks. My agitation must have shown because all of a sudden there seemed to be a flurry to assist me. Alfredo comes out to tell me I am all set, I say are you sure because I am going away for the weekend on a long ride and he says oh yes you are ok. He then says to me that as a courtesy he removed my back brakes to check on them and noticed a large amount of rust but told me just to let it work it’s way out. I said that seems odd but he said no it is normal, so since he is the expert I will listen. I leave with my car making noises and I have an understanding from Alfredo that I bring the car back in a week if it doesn’t stop.This noise continues on for days and it is now the 4th of July holiday weekend and I can’t bring my car in as they are closed. On Sunday the 6th of July I decide to bring my car back for service and plan to leave it overnight. As I go to drive out of my parking lot, my foot literally slams off the brake pedal thrusting toward my face and my car completely stops moving.Now my car (my only form of transportation) becomes disabled I have to have it taken to another repair shop to be fixed and when the mechanic takes off the tire to inspect the brake work which was supposedly looked at, my rear brakes fall to the ground in pieces. The mechanic informs me that if the mechanic from Mavis had even looked at my rear brakes he would have seen this. Also due to the fact it took a lot of time and effort to remove the cover for the tire/brakes it showed it hadn’t been removed in a long time so no way had it been removed just a week ago. Also there was no rust whatsoever on my brakes and seeing as my car isn’t that old and has only 50, 000 miles I wasn’t surprised to see that. The mechanic actually took me in the shop to show me.
I then had to have my brakes repaired again but the mechanic took pity on me and gave me some financial assistance.
I was without a car though for 4 days which caused me to seek alternate transportation to work at a cost to me.When I did reach someone at the Mavis “customer service” line – Joel to be exact he was extremely argumentative and told me that if his technician said he looked at my car he did and when I questioned him about the mechanics finding that there indeed was no rust whatsoever he said that is because as his technician pointed out the rust worked its way out which the mechanic said is impossible since there was no rust to begin with. I tried to explain this to him but he wasn’t interested in hearing my point.
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