SUBMIT A COMPLAINT

Maurices / they lost my order

Contact information:

I don't know where my order is and the worst part is that no one from Maurices is able to help me. I made an online order and paid for a home delivery.
I received a message from Maurices support that my order was successfully delivered but I did not receive anything. Their rep said that order was delivered to my home address and he was surprised to hear that I did not get anything. Maurices rep said he'll try to find what was going on and later he told me that my order was probably delivered to the wrong address!! They said "probably" so they were not even sure what actually happened. They also said that refund was not possible because status of my order was "delivered". These people gave me nothing but trouble and because of their poor service I lost my money. Be careful!

Vi
Mar 14, 2017

Post your comment