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Mattel / Missing parts

United States Review updated:
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Bought the big T-rex rampage hot wheels set for my son for his birthday, started to assemble it and it's missing a piece that connects the two sides, so I called the manufacturer, Mattel, to see if I could get a replacement part for it.

They won't give me a replacement part, but said if I send 2 of the pieces back they'll send a whole new one...

Sounds good right? Not really, I have to pay the shipping for it and it's 2 of the heavy parts. So not only do you pay for something that isn't all there, then you have to pay for the shipping because they screwed it up.

Their other option was to compesate me $5 for the missing piece..on a $50 toy. Right, like this is my fault that they didn't send the piece.

Not cool, Mattel, you suck!


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  25th of Sep, 2014
Agree Disagree 0 Votes
I purchased a "Monster High" book bag in August for my granddaughter. The straps broke and I have been given the run around by Mattel, they claim to have nothing to do with the book bag, except that they own the "Monster High" logo.

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