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Mastercraft Doors / Defective interior doors

Grand Rapids, MI, United States

Of the 17 doors purchased for over $6000. in a special order from Menards in September of 2011- None were acceptable or could be used as received. All doors were either damaged, poorly assembled (prehung) by Mastercraft (Mastercraft is a Menards subsidiary) or required repair. I am a home builder and have hung hundreds of doors over the years. I would never buy or hang another Menards door after this experience.

Menards response to my complaints made matters even worse. They basically say that none of the issues were covered by warranty or are their responsibility. They build a brick wall when you complain. I plan on legal action.

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