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Massage Envy / you get what you pay for

1 United States Review updated:

One should always pause to reflect on the value of signing up for a year long program because once you sign on the dotted line your locked in. I just had my third session at Massage Envy and I have yet again left disappointed. This time my 50 minute session was cut to 35 and the attendant Blake had BO. Granted they gave me a 30 minute freebie but I have found the overall quality of the therapist to be a bit disappointing. They definitely stick to the time alloted or like today shorten it, but what ends up happening is they skip parts of the body or quickly brush over it to make you think it's been worked on. You might save money signing up for the year long program but it comes at the cost of quality. Instead skip every other month and put the extra money toward a credible experience. Think of this place as the Fast Food of massage therapy. You get what you pay for.

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  • Op
      3rd of Nov, 2010
    0 Votes

    Funny thing when you show up late for your doctors appointment more than 15 minutes late you have to reschedule. If you were late for your appointment you will only get the remaining time. When booking your appointment ask for their lead or co lead therapist chances are you will have a much better experience.

  • To
      7th of Dec, 2010
    0 Votes

    my ex girlfriend works at the altamonte springs location and said the same issues go on regularly with every client. Its a scam to get you frustrated in trying to cancel or get refund. No one will call you back ever. They say they cannot cancel when they can. They tell you they cancel then dont. Its the wait you out game so you will give up. They are franchised but sounds like a corporate game to me. She gave me so many stories especially one where the womans son died and they still did not refund the money. Its hard sell on contracts and they will tell you its easy to cancel but if you dont after 3 days you never will have any luck. they work on commision and they will be fired if they do no thit 15% attach rate. they get 850 and hour plus a tier bonus for 15% and so on according to their memberships. thats why its hard to get out once you sign it. thats why you dont get all the info up front. thats why you shouldnt give your credit card number as you will never be able to get out of the contract. if you move somewhere where there isnt a massage envy within a 25 mile radius you can opt out. and rates arent honored in other areas of the country of what you signed up in. plus if you miss your appointment and dont cancel youre charged. again your credit card will be charged.

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