Maruti Swift Dizire / negligency of dealer
Re: Purchase of Swift Dizire for Associated Biscuits Co Ltd
Sub : Complaint
We have booked one Swift Dizire VDI with M/s Automotive Manufacturers P Ltd, Plot No 575, Kamptee Road, Nagpur - 440026 on 4th Of July, 2009 with specific instruction in writing to the representative for insurance to be done by us only. (scanned copy of letter / order duly acknowledged is attached herewith)
We have specifically asked the representative of Automotive that if you not ok with our insurance then please do not process the case. With full knowledge about insurance by us only, he has booked the order.
Accordingly, we have processed the case with HDFC Bank Ltd for loan and accordingly approved with disbursement of loan amount including full bal payment to dealer (Automotive). The fact of Insurance is well known to the dealer and accordingly one of our Insurance agent called them and get the Engine No, chasis no for insurance and insured the said vehicle.Now the vehicle is insured on our name.
Now Mr Bhusari from Automotive informed us that we cannot give you the vehicle unless you insured from our side.
We are not able to understand, inspite of full knowledge about the insurance, why such people wasted our time, money, energy, etc. In case of rejection of order for all damages, costs, etc the Dealer shall be solely responsible.
The negligent behaviour of such Dealer shall be a matter of concern. Specifically after compliance with all the formalities, processing of loan case including disbursment, Insurance cover, full payment, etc the Dealer informing and stressing for Insurance from them. Inspite of the fact that, we have specific communication in wrting to the representative of Dealer for insurance, he should not have booked the order.
Now the case has become for cancellation of order at the fault of dealer after everthing has been finalised. Surprisingly the representative to whom we have called yesterday for delivery of vehicle, he told us that he is going to deliver the vehicle today at 4.00 PM. This is very surprising now that Mr Bhusari is showing inablility to deliver the vehicle.
Holding matter on last stage at the fault of him shall not be pardoned.
Kindly look into the matter at the earliest.
Plz note down the details of Dealer
Automotive Manufacturers P Ltd
plot No 575, Kamptee Road, Nagpur - 26
Email : email@example.com
tel : [protected], 39, 40, 41/2645760
Fax : [protected]
we expect that you resolve the issue at the earliest.
This is without prejudice to our legal right.
Bajaj Group of Companies
Imambada Road, Nagpur
Tel : [protected]
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