The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Maruti India / design problem in maruti cars with k series engine

1 India

Design problem in maruti cars with K series Engine
Hello Friends,
If you had purchased a maruti Estilo car with K series engine recently or planning to purchase a car please go through following message carefully.
I Engineer NK Goyal working as Sr. Manager Utilities in a leading Textile company purchased ZEN ESTILO with K series Engine (RJ13-CA-3375) in September 2009. I want to share my bad experience (which I gain at the coast of Rs.30K & one month mental stress).
On dated 25/8/2010, I were driving my car, there was raining before some time & roads were as usual filled of water. Car passed through bumps and got damaged from underside & low oil level came on dash board, as there was full traffic on road so I tried to drive further some distance in search of some safe parking position. I hardly droved 01 KM when car get stopped. I parked the car by manual pushing The Next morning Maruti Service person informed me that Car engine has been SEIZED being its Oil filter got damaged & all the oil got drained because oil passes through filter through oil pump pressure. As per maruti representatives this fault is neither covered under warrantee not under Insurance claim.
When I checked my self for ROOT CAUSE ANALYSIS & future precautions I surprised to notice that THE LUBE OIL FILTER of this car is situated just in level of engine bottom which is the lowest part of car & also it is situated in front side of car. Even Its Level is much lower than bumper bottom & also no safety guard has been provided for filter. When I checked personally in many other cars like Alto, Wagon-R, Hyundai I-10, Spark, I did not find this type of problem in them. I get further surprised when I came to know that this problem is only with K series engine because in old version of estilo oil filter is situated comparatively on higher level. I tried hard to draw attention of M/s Maruti representative but no one took my complaint seriously.
So please note that if you have a new car or planning to procure a new car fist of all get information of position of oil filter & if you fill that position of oil filter is in accident prone area then please take special care during driving. Some of care you may take as follow.
1. If you saw low oil indication immediately stop the engine & don’t try to drive even a minute/km because in the engine oil pump lifts the oil & then pumps oil to engine through filter that-why if oil filter got even a pin hole then also oil will get drained in a time of one or two minute ( remember case will be same if you slow down/stops the car & does not stop the engine).
2. Never go to narrow road
3. If you plan a long driving you may keep one set of oil & oil filter with you for emergency.
All of you are requested that if you fill this mail is informative please forward this mail to all the people you know because it will save at least some of my friends from the problem like me.
I also request to please revert me if some one has faced problem of failure of oil filter.
Regards.
N.K. Goyal (BE Mechanical, 1991-95 batch, MBM engineering college, jodhpur), Cell no [protected], Email <nkgoyal1973@gmail.com>

Following member of maruti family has also faced same type of problem.
A. Dev K Nandey (Car No. DL 2C AL 3342, Maruti Swift LXI, purchased on 19 Mar 2010)
For reference please see the following two reply from maruti .
----------------------------------------------------------------------------------------------------------

From: <Ashutosh.Saini@maruti.co.in>
Date: Thu, Sep 23, 2010 at 12:39 AM
Subject: FW: Ser-W4 Ref No-[protected] - Narender Goyal
To: nkgoyal1973@gmail.com

Dear Mr. N K Goyal,
This is regarding your below mentioned complaint about Estillo bearing Reg. No RJ 13 CA 3375.
At the outset, we regret the inconvenience caused to you.
As per MSIL Warranty Terms & Conditions given in Owner’s Manual under section “Limitation 4) any repairs or replacement required as a result of accidents or collision”, the damage caused in your vehicle cannot be covered under warranty.
The same has also been explained to you over phone yesterday.
Thanking you and assuring you our best services always.
Regards,
Ashutosh Saini
Territory Service Manager,
ROW-4, Jaipur
+[protected]

------------------------------------------------------------------------------------------------------------------

On Fri, Sep 10, 2010 at 7:09 AM, <Ashutosh.Saini@maruti.co.in> wrote:
Dear Sir,

This is regarding your below mentioned complaint about Estillo bearing Reg. No RJ 13 CA 3375.

We are in receipt of your query about the “Design and Position of Oil Filter” in the vehicle. We would like to inform you that this is as per our design specification.

Regards,
Ashutosh Saini
Territory Service Manager,
ROW-4, Jaipur +[protected]
-----------------------------------------------------------------------------------------------------

Post your comment