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Marriott Vacation Club

Posted: Nov 16, 2017 by    

lost week - no refund

Complaint Rating:  0 % with 1 votes
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Due to the September 2017 Hurricane, we lost our vacation week at Marriott's Barony Beach in Hilton Head. We lost $1351 for our timeshare week and nobody from Marriott Vacation Club cares. I called several times and was told that since I don't have travel insurance that I am out of luck. I made a post on Barony Beach facebook page on Oct. 1st. A MVC representative called me that night and told me that MVC was coming out with an offer within 2-4 weeks for all members that lost their week. It has been 6 weeks and I never received an email offer from MVC. I did noticed that MVC deleted my post along with a couple of other people's post. I travel a lot and gold member at Marriott. I expected a lot better treatment from Marriott. My future hotel choices will not be Marriott properties.
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