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Mango Airlines / FlyMango / theft out of my baggage

Johannesburg, South Africa

I am a frequent traveller due to my work I never had any complaints about your friendly staff.
Unfortenally I was travelling from Kingshaka to OR Thambo on 15/06/2017 and because I work in DRC I pack a lot of nice things like biltong and sweets and extra ciggarettes when landed on OR Thambo I noticed my suitcase wasn't closed properly after inspection I saw that one of my carton ciggarettes was opened and 5 packets removed after further inspection I found a packet of droewors missing as well.when I spoke to the lady at your baggage claim dept she weighed my bag and said the weight is nearly the same as on my ticket .but how much difference would 5 packets of ciggarettes and a packet of driedwors make she then said sorry but she cant help me

De
Jun 23, 2017

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