Mango Airlines / FlyMangomissing bag belt

On 15 January 2017 I travelled from Cape Town to Durban on Mango Airlines JE 352 at 17.30. My reference number is NZTZNZ. I checked in my bag with a striped belt strapped tightly around my bag - blue, green, yellow, light orange and dark orange stripes. When my bag arrived in Durban my bag was without the belt. I informed the person at the baggage counter and he checked and was told the belt could not be found . He spoke to a person in Cape Town and was told the same. I left my contact details with him.
I would like to know how my bag was checked in with the belt and arrived in Durban without the belt.
I would appreciate it if the belt is replaced. I am a pensioner.
thank you

Jan 20, 2017

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