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Malindo Air / change spelling of a name

I booked 9 people to Bangkok 2 months ago to fly on 26th Nov which is tomorrow.
Early this morning I check-in all my friends online but one of the name was spelled wrongly, I then call customer care 03-[protected] (it took me 30 mins before I managed to through (the lady on the other end was not helpful), 9:10am I called again and managed to speak to Keddy. I was asked to send email stated the flight details and include a picture of his passport for clarification.
I waited for 4 hours for reply from Melinda(I was unhappy because there was no reply at all ). I then called Customer care 03-[protected] at 1:30pm and after waited for some times I managed to speak to a lady it took her 20 mins to retrieve my email sent 9:23am, then only I start to receive an email that says "Dear Valued Guest,
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Greeting​​s fro​​m Malindo ​​Air! ​​
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Kindly​​ b​​e​​ ​​in​​​​formed​​ ​​t​​h​​a​​t w​​e​​​​​​ have​​​​​​ ​​received ​​your email and have forwarded to respective departments ​​f​​o​​​​​​r​​ further actions
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​​​​We shall revert ​​back​​ ​​t​​o ​​yo​​u ​​as soon as possible once we have received the feedback.
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Thank you for your kind pa​​tie​​n​​c​​e and understanding.
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Have a pleasant day ahead!​​
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This is after 4 hours!!! Our flight is tomorrow morning 9:55am.

How do you expect me to continue to use your service!!!

Ji
Nov 25, 2017

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